Canny Reviews & Product Details

We used to collect user feedback via e-mail and spend hours keeping users updated on the progress of their development requests. Canny has automated this for us, and we can now manage user feedback with less struggle and better quality. Another benefit is the release log, where we have been surprised to see how many users interact and reach out to us after reading releases.

We want to integrate canny better with our tech stack and would have appreciated the Hubspot integration as part of the growth package. The price for upgrading to business exceeds the benefits of this single add-on we want.

We communicated better with our userbase and saw massive time-savings in handling user feedback and development requests. Customers are happier and we have gotten much more positive dialog with them than ever before

It's got a lot to like. You can enter feedback sorted by bug/feature request/usability issue, etc. You can then publish the status of those requests as under review, in progress, etc. Users can vote on features they want us to build. And if I'm taking a request during an Intercom chat, I can send the link through Intercom.

The roadmap feature is absurdly expensive. I'm sure it's a cool feature and I would like to use it, but my startup can't pay that much for it.

We use Canny to keep track of all the feature requests we get, mostly. It also lets people easily report bugs. We were tracking this in a private spreadsheet before, and now it's public for any user to see.

We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.

Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!

Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.

This tool really helps our customers provide feedback and priorities to our Product, and Development teams. We were able to implement this directly into our app which creates a seamless experience for our users. The best part is that we've seen our customers interacting with each other; answering questions and providing help before our team is able to get involved. Our clients have sent in comments saying they love the feature and really want to engage.

Still a new company so there are features they're working on that would be very valuable, but they have a great sense of priority and use their own tool!

Feature request control to Product Team, feature request prioritization, community involvement, public roadmap, change logs. Clients love it! they communicate with eachother and having this tool integrated into our app means less telephone between sales, support, and product.

It's very easy to use. The transformation from a ticket to an idea makes organization easy.

Security. Anytime something is put online someone has access.

Customer feedback

Our technology team juggles feature requests at a rate of 5-10 new requests a week. That's far faster than our team can handle them. Canny allowed us to provide visibility to those requests to the entire organization and offered a good way to prioritize them.

Once a feature request makes it to the board, it's impossible to manually rearrange that request on the board. The current solution allows you to have the board sorted by some numberic field, but manually sorting is not possible.

Canny helps us organize and collect feature requests from the entire organization

Trbedinf feature posts and the ability to upvote and add comments to features already requested by other customers of the product

Nothing really. I love using the product

Getting user feedback and feature requests and prioritizing the feature requests to improve customer NPS

Over the last month, we have been using Canny for product reviews and were very impressed with its outstanding user-friendliness. The frequency with which we have used Canny for product reviews throughout the past month has highlighted its user-friendliness. Canny exhibits an amiable design, with an intuitive interface that provides detailed feedback and is easy to use Integration with the main application is easy, if for a simple reason for one insertion. Additionally, Canny allows customization of the visual, allowing easy customization to the main application and although the auto-population feature is useful, it does not block requests which is the path of two to come. Customer support is excellent.

Being a recently established company, the pipeline has a great deal of value, and the Canny's team displays a strong sense of priorities One thing we didn't like about Canny was that what the requestor cannot obtain a summary of the requests that are sent. Users are faced with the challenge of having to manually track each request to see their sending history. Everything else is there, and the platform is proving increasingly useful.

We use Canny as a central hub for monitoring usage issues, especially in the areas of requests and error reporting. The main challenge we face in manufacturing is the volume of features required by our users. Canny addresses this by providing a system that allows users to submit and upvote feature requests. In addition to tracking deficiencies, Canny simplifies the process of identifying and solving problems. Users can effortlessly report bugs through the platform, allowing our development team to quickly replicate and address reported issues. This early exploitation of imperfections not only creates a superior product but also gives our users a sense of trust and confidence. Additionally, Canny is a powerful tool for user engagement and data collection. The user-friendly interface encourages users to actively participate in discussions about proposed features and improvements. This real-time interaction not only strengthens our relationship with our users but also provides invaluable insight into their expectations and preferences.

Ability to organize our product roadmap in a way thats digestable for our internal team and external clients. Ability to link to Clickup so project status update in real time.

I want to organize on a deeper level, showcasing project statuses in a more granular way so my team can track. Also, it doesnt intergrate with clickup and import projects. I need to import everything manually.

It bring all projects to light for our team, taking it out of the most technical clickup viewpoint. It also helps us record and prioritize feature requests.

I think that the easy of use of Canny is one of my favorite parts. It is straightforward and simple for our internal team (and customers) to understand. It's an easy way for teams internally to stay connected while also tapping into the feature needs of our cstomer base.

I don't have many Canny related complaints. The changelog feature can be a bit clunky but it's not too bad.

We rely on customer feedback and requests to power our product roadmap and keep us in tune with what our users need. Canny helps us organize, receive, categorize and digest all of that feedback.

I like that you can tie feedback back to a user or account to see how many users/accounts it affects and tie that back to different criteria of each (like TCV, size, etc) -- I also like that clients and prospects can upvote feature requests so that we have a better idea of market demand.

I find that because feedback comes in un-uniform format that it becomes a little more work/tricky to use it's Roadmap feature. Roadmaps typically are higher level than the individual posts and the Roadmap feature on Canny can begin to look long if there isn't someone strategically managing, merging and editing the posts.

Canny allows us to solicit market feedback and feature requests in one place so that they do not get lost and can be evaluated and analyzed in one space. We also use it to keep our Sales and Account Management teams informed of what is coming soon so that they can drive conversations in the market around our product's current and future value.

How easy it is to setup and start working, also to see the details of what is important and what needs more attention due to increased intrest. Most of it I like how you can combine similair requests.

The functionality is a bit lacking on some filtering and searching options. Would be great to have a better search engine and sorting of the cards when trying to find anything.

Gathering feedback and suggestions also bugs from product. A great way for all that to be in one place to combine or see how it is related. Most of it solving the problme of communication with clients.

It's a great tool for passive feedback, once it's set up it'll run by itself and gather good product insights.

Once you're running, if you have a large user base, it's easy for ideas to be duplicated or lost in the noise if you aren't actively moderating it.

Getting early feedback loops can be challenging with a large user base, Canny solves that.

We were looking for a way to involve our users in our roadmap descions and this is a great solution. It's super easy to use (both for users and admins). It's easy to get started and customer service has been great so far.

I'd like to be able to easily add emails to users at a later date and I'd like some more customisation options, like being able to edit the copy in the automated emails and add helper text to the roadmap page.

We wanted an easier way to manage feedback and to be able to better use it to plan our roadmap. We also wanted to be more open with our users about what we're prioritising and keep them in the loop better.

very easy for the users to leave their feedback

Canny is really a straight line for what they want you to do, there's not much room for deviation especially from the backend

it keeps everything together and able to merge posts and use roadmapping for voting

The fact that the users can engage in discussions about one anothers' requests. Also the fact that users can see content geenrated by others and in turn either upvote it, or think of something else.

Changelog creation space is slightly limited and also once you get into thousands of requests the current filtering capabilities are somewhat limited to make work effective.

It helps us prioritise for the upcoming roadmaps.

It has a simple UX for customers and companies. They make it easy to collect all sorts of feedback. If you need a tool to collect bug reports or any feedback in general, Canny is the place.

Sometimes the user interface can feel boxy. It is very sharp in some parts, which isn't awful but could be improved. Also, the pricing is pretty high, so it's not really a suitable tool for smaller businesses.

It helps us insure that we are providing our customers with a great experience across our platform. We are much more productive when using the platform as it helps us view all of our feedback in one place.

its like survey monkey meets pigeon hole

its always work to shift through the data

getting all types of feedback in one place

Really simple to use Intuitive Gives a birds-eye view of what's in the pipeline etc Easy to submit a request notifications for all changes Single sign on with the main application - so integrates well Look and feel can be customized to look like it's part of the main application. Auto-population is good, but still doesn't really prevent duplication of requests.

No ability to see requests from the point of view of the requester. For example, as a user, I'd like to know what are the requests that I've made so far. And there's no way to find this information without having to go into each request, manually opening it and checking them one by one. We use it because a vendor (Kovai) uses it to manage their roadmap. I had suggested this as an improvement and used the feedback option on their site, but there was not even an acknowledgment sent. So poor rating is more on the lack of response. Hardly any improvement when it comes to additional functionality that's being added. No way to filter and serach for a request by requestor

Manage product roadmap. Easy communication with vendors on missing functionality. Much more simple to use than complex tools like Product Board Transparency with customers on what's happening to their requests

Canny's product is simple and clean, which we appreciated. It served us well for a considerable period. The straightforward design of the platform is a significant strength, and its initial effectiveness for our business needs was commendable.

Our main gripe with Canny is its sudden and substantial change in pricing. It initially cost us $200 a month, a price we already found steep for this type of service. This amount then unexpectedly doubled, increasing our monthly expense to $400. Additionally, the cancellation process was frustrating, as it required us to contact their support team. This became more problematic when our subscription wasn't canceled as requested, resulting in us being charged again. We found this level of customer service to be underwhelming and it increased our overall dissatisfaction with the platform.

Canny was useful as it consolidated our feedback and helped us prioritize based on user votes. It boosted transparency and engagement with our users. However, the excessive pricing and poor customer service outweighed these benefits, forcing us to seek alternatives.