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Capsule CRM
Streamline Your Sales Process
4.6
(171)
by Zestia
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Capsule CRM Pricing Overview

Capsule CRM Pricing Plans
Subscription
Capsule CRM has 3 pricing plans, from $18.00 to $54.00. Look at different pricing plans below and see what tier and features meet your budget and needs.
Professional
$18.00
per seat / month
Teams
$36.00
per seat / month
Enterprise
$54.00
per seat / month
Pricing information was last updated on February 18, 2024
Pricing information for Capsule CRM is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Capsule CRM must be conducted with the seller.

Capsule CRM Pricing Reviews

Small Business (50 or fewer emp.)
Jan 24, 2024
 Source
Overall Rating:
5.0
Alison K. avatar
Alison K.
Director Of Operations
Share
"An excellent, easy to use, value for money CRM."
What do you like best about Capsule CRM?

Capsule CRM is an incredibly user-friendly and efficient solution for managing your business on a day-to-day basis. One of its greatest strengths is the ability to customise different sections according to your specific requirements. It is not only a cost-effective CRM, but it also exceeds expectations by seamlessly integrating with popular tools like Outlook, Xero, and other essential business software. As a growing business, Capsule has greatly benefited us. It empowers us to track opportunities and share valuable insights among users. The 'task' function allows for seamless follow-up on leads and prospects. I particularly appreciate the feature that enables reporting on the value of opportunities, which helps us create anticipated turnover forecasts. The generated reports are exceptional, providing insightful snapshots of our business. Additionally, these reports can be easily exported and integrated into our monthly reports. Moreover, I have been consistently impressed with Capsule's Customer Services team. They have always been prompt in responding to our queries. Whenever they couldn't support a specific request, they took the time to understand our needs. They either provided alternative solutions or, impressively, created new functions on the platform that benefited other users as well. Having experience with various CRMs in the past, I firmly believe that Capsule is the most cost-effective, user-friendly, and streamlined option available. It stands out as a powerful tool for efficiently managing business operations.

What do you dislike about Capsule CRM?

Nothing! Capsule has met all of my CRM needs and more.

What problems is Capsule CRM solving and how is that benefiting you?

Capsule allows us to manage our data base to comply with GDPR and also opportunity tracking

Small Business (50 or fewer emp.)
Feb 13, 2021
 Source
Overall Rating:
5.0
CJ
Charles J.
Director
Share
"Easy to use, easy to configure great integrations"
What do you like best about Capsule CRM?

Capsule is very easy to use and very easy to configure. In my last firm we had Salesforce with took a year to implement for 30 users cost nearly $100k in fees. We are only two people but got 90% of the configuration/functionality of Salesforce in a few hours with no integration fees and at a great value.

What do you dislike about Capsule CRM?

Just started to use the Office 365 integration which is great

What problems is Capsule CRM solving and how is that benefiting you?

Manage sales pipeline, contacts, meetings, notes, correspondence - single vison of contacts, links brilliantlt with Xero

Small Business (50 or fewer emp.)
Jan 27, 2022
 Source
Overall Rating:
4.0
CJ
Carole J.
Sales Manager
Share
"Capsule CRM is a feature-rich product at an affordable price!"
What do you like best about Capsule CRM?

The price-point of Capsule CRM fits our small business budget without sacrificing features.

What do you dislike about Capsule CRM?

Having additional API integrations would be very useful, however, the API's available are still quite robust.

What problems is Capsule CRM solving and how is that benefiting you?

Capsule CRM has helped us to organize our leads and customers and has allowed us to increase our sales and productivity in a short period of time.

Small Business (50 or fewer emp.)
Nov 30, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Capsule Fan!"
What do you like best about Capsule CRM?

I have set Capsule up for several clients in the past, when I ran my own business helping SMEs to systemise & document their business processes, so now I have a "proper" job and when my current employer asked me to come up with a simple but effective CRM system, Capsule was of course my first choice! My main priorities were: ** Simple to use - clear interface that's easy for anyone to pick up ** Easy to set up and adapt to our own requirements - plenty of customisations of fields etc ** Great value for money and monthly billing (if it turns out they DONT like it, there's no major issue! They love it by the way!) ** Easy to expand for more users as and when required ** Fantastic help screens and OUTSTANDING & friendly support whenever its needed

What do you dislike about Capsule CRM?

Not really dislikes, but things that could maybe be incorporated in updates? ** Ability to set your own options for default opening screens - eg Sales Pipeline in list view with a specific saved list showing ** Ability to sort saved lists by ANY column, and by clicking on column header instead of going into settings ** App to connect with Outlook so as to avoid having to look up opportunity dropbox addresses

What problems is Capsule CRM solving and how is that benefiting you?

** Capture of new contacts via website ** Capture of opportunities - even when at early stages of discussion prior to quotes being prepared (previously hidden in the 2 x Directors heads and their overflowing, disorganised email inboxes!! ** Full visibility for both Directors (and prospective buyers) of pipeline values for the business.

Small Business (50 or fewer emp.)
Aug 10, 2021
 Source
Overall Rating:
5.0
TR
Ty R.
Ceo
Share
"Capsule CRM is an absolutely phenomenal value for the cost."
What do you like best about Capsule CRM?

Capsule CRM has customizable filters for tags and data tags. Capsule CRM supports multi factor authentication. Capsule CRM integrates with a lot of other popular software platforms that we use internally. And using Zapier we are able to take the integrations even further as we were able to integrate with our phone answering service.

What do you dislike about Capsule CRM?

We could not find a way to add data tags in bulk. While it's not a deal breaker, it would be nice to have this feature.

What problems is Capsule CRM solving and how is that benefiting you?

Our business is able to organize our prospecting and client list with the ability to filter these contacts in many different logical ways (across verticals, based on size, based on opportunity, based on products or services they have or do not have, based on where they are in the sales process, etc). From there, we can easily manage ongoing marketing campaigns and update any changes with ease. We never understood the power and potential of a CRM platform prior to using Capsule CRM. We were referred to Capsule CRM by a fellow colleague and we are so glad that he made this recommendation to us as it is now a very integral part of our solution stack.

Mid Market (51-1000 emp.)
Mar 24, 2019
 Source
Overall Rating:
4.0
SA
Stanley A.
Marketing Manager
Share
"A worthy CRM platform with great accountability features"
What do you like best about Capsule CRM?

It doesn't take long to sign up for Capsule and get started with new cases and opportunities. The interface has a light and pleasant design that is comfortable for me to use. I don't feel like it's too technical a platform. I can go in and understand, for the most part, what each section is for and how to add and edit information in it. I like being able to add tags to various data elements so that they're all connected within the same category, which improves our overall organization and focus.

What do you dislike about Capsule CRM?

Capsule isn't incredibly advanced compared to what some other CRM platforms offers. There are no substantive automation capabilities that would allow us to run email campaigns and other types of marketing activities that could steadily nurture leads towards a conversion. The per user pricing for the most premium plan is on the high side, in my opinion.

What problems is Capsule CRM solving and how is that benefiting you?

We were just looking for a simple CRM platform that could help us log and keep track of activities and assignments, which Capsule has done fairly well. The user interface and usability is basically simple for most of us that use it. It's a solid centralized portal that we can use to connect with each other to provide updates on pipeline progress and to collaborate on planning campaigns and lead follow-up actions.

Small Business (50 or fewer emp.)
Jan 25, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Super Easy and cost effective"
What do you like best about Capsule CRM?

Free for longer than most others, integrations, ease of use.

What do you dislike about Capsule CRM?

It is set up different than other CRMs I have used so it takes a bit of adjusting but worth it.

What problems is Capsule CRM solving and how is that benefiting you?

Saving money! It costs less and does the job just as well.

Small Business (50 or fewer emp.)
Sep 12, 2023
 Source
Overall Rating:
4.5
Tom P. avatar
Tom P.
Angel Investor & Commercial Director
Share
"Easy to use and cost effective for small businesses"
What do you like best about Capsule CRM?

Easy to use, quick to implement, cost effective for the needs to smaller teams with non-complex use cases

What do you dislike about Capsule CRM?

Support isn't live chat, not as comprehensive as other established CRMs (but the cost reflects this fairly)

What problems is Capsule CRM solving and how is that benefiting you?

Pipeline visibility, project management, contact tracking