I like the way they integrate Chat, Helpdesk, Call and Social engagement all in one small box. I guess that will be the trend in the future. And the (embed) script load time is also very fast. Integration with popular Business Applications is surely a plus. Pricing is sensible.
Nothing yet.
Not provided
provides both a decent live chat support tool and also help desk, phone support and social media integration
Need more possible accounts update only goes up to 10 then they charge you
Quickest Costumer service way better than snail mail
Easy to use and cost effective live chat that we use for our company. Allows us to respond promptly to customer issues, answer questions and increase sales.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.
This tool helps me to communicate with my collagues from everywhere.
The availability to agents at such a reasonable price for an awesome product.
I think the interface could stand out more.
The smooth transition with customers
It integrates with Google apps and I like that convenience instead of manually entering in each issue ticket. I also like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey.
The pricing is great for a single user but for business teams, its a bit much when there are only 2-3 users. Not by much though.
Keeping all our support tickets in one place while using several different email accounts.
The ease of setting it up and logging in.
ClickDesk did NOT work well with GoDaddy and I am quite disappointed. I had cancelled their services on day 1, but yet they told me I had to pay for the whole month anyways, I said ok. I have been charged every month since the cancellation and am not going to be reimbursed for it due to their NO REFUND POLICY http://www.clickdesk.com/tos.jsp
None.