ClickDesk Reviews: 3.8/5 — Good for the Price

With this tool you can make video calls at the time you want, in the place you can just keep a good internet connection. It allows you to have conversations with your clients that are out of your city or out of reach. So you can get more users. I find its interface great because it is very simple, beautiful and easy to use, not to mention the registry is the simplest thing in the world. I really like this program.

Few bad things I find in this program so it is better not to mention them, it has many more positive than negative aspects. That is why I would give him the best of grades.

many of my clients are far from me, because before I could not cover so many users. Now I do everything from my computer using ClickDesk. The number of my clients has been increasing considerably.

I like the manner in which they incorporate Chat, Helpdesk, Call and Social commitment across the board little box. I surmise that will be the pattern later on. What's more, the (insert) content burden time is additionally extremely quick. Incorporation with prevalent Business Applications is most likely an or more. Evaluating is reasonable.

At first, it is difficult to understand where everything is and how to navigate certain things

Correspondence

Was easy to use. Great way to communicate and send information in office and also to store information for assignments

Nothing..................................

Communication

answered my questions quickly and efficiently. really reliable

so far, the only thing we dislike are the limitations in access on free mode.

Puts a face to the business and a voice to answering my questions

I liked that instead of talking over the phone I had the option to chat with my customers over issues they had on their products. I could speak to them through the web cam.

I wish it was more colorful but that shouldn’t really matter. If you don’t have fast internet speed it does lack a bit

I am solving issues or questions related to products I sell at work. The benefits would be that my customers especially the shy ones would prefer chat instead of phone calls and this really helps them to try to contact us.

Everything was great about this overall product. I thought that it was easy to use and really helped me to understand why so many other people were recommending the product to use. I really feel like many people in business sector should look at purchasing this product. One of the things that really appealed to me was the outstanding customer service that came with the purchasing of the product itself.

Nothing was bad overall about this product. I feel like the only drawback was not being able to use this product sooner! One of the thing that holds startup businesses back is the inability to getting started and train new employees. This product helped me to understand the why so many executives are switching to this product. I am grateful to G2 for showing me why this product could be important and the overall influence that it can have on myself and others.

I think that my business has improved exponentially through the use of this product. Clearly, one thing that holds many startup businesses back is the inability to solve common issues that may arise, especially with relation to ease of use and also the ability to train people in your particular organization. I really feel like this product helped me to understand why so many executives in the business are beginning to use this product. It was great to see the practical use of the product!

I like the way they integrate Chat, Helpdesk, Call and Social engagement all in one small box. I guess that will be the trend in the future. And the (embed) script load time is also very fast. Integration with popular Business Applications is surely a plus. Pricing is sensible.

Nothing yet.

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I liked everything about the ClickDesk product.

There was nothing to dislike as I liked it.

I was able to solve customer issues at the help desk easily.

It allows us to communicate and interact with other users and possible clients for our company or on a personal level, communication and conversations are more fluid and direct with the help of this web chat. It is quite simple to use and for registration it is also done very simply. I liked it from the moment I started using it. Its graphics are quite fresh which gives users a more attractive appearance.

At the beginning it is a bit complicated to use, just take a little time and learn to use it correctly. It is quite economical compared to other chats and this is the best I have used so far. but in operation I have no negative contributions

It helps us maintain closer communication with customers, this is great for people who, like me, cannot go to all the cities where our potential clients are. You spend less time at work.

Very user friendly for the agents, no need to be tech savvy to use it, easy implementation, great knowledge base.

It doesn't have a mobile app, the application doesn't boot with the PC, it needs more realtime notification

This is mainly use for our tech department

allows our team leaders to interact with leads and customers, as they search and research on our site. They are able to see what areas of the country the conversation is starting in to enable them to connect the customer to the sales rep that is in that region. We also appreciate the ease for our managers to sign-in and out and rotate job duties. we all receive emails if a chat is missed, and this allows for whomever is best equipped to assist the customer to respond to their needs.

The limitations in free mode, people ask to unsubscribe to our emails using this feature and their email address does not come through, and not being able to use this sooner

We've been able to simply provide another method of outreach for those visiting our site. We've been able to better engage with our customers instead of just via email correspondence

Clickdesk allows our account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store. They are able to see what areas of the country the conversation is originating to enable them to connect the customer to the sales representative that is in that region. We also appreciate how easy it is for our account managers to sign-in and out and rotate their responsibilities. Finally we love that we all get an email if a chat is missed, that way whoever is best equipped to answer or assist the customer can respond to the customer or lead.

There is very little we dislike about Clickdesk. Our team wishes that the avatars were more realistic and had better options, or that there was a built-in option for easily creating one. Having more professional looking images on Clickdesk, might aid in making a strong first impression.

Customer service and account management are the main ways we utilize Clickdesk. It enables our sales team to connect with our customers to answer questions, solve problems, look into orders, point them in the right direction, and address any current or potential needs our clients might have.

The dashboard is my favorite thing. I like that you can see people in real time visiting your site. The set up is also really easy. There are also lots of really great customization features. The support is great too, especially since they use ClickDesk as their way of customer support.

I haven't found anything anything that I dislike yet.

It streamlines communication and makesit more efficient and effective.

Ability to accept phone calls through Skype, transcript given once you provide your email which is helpful for looking back at after the chat has ended

Some settings take a while to understand/get used to

online talking to one another

The platform is really complete. Really easy to deploy and start using. It's just plug and play. You can use multiple access types, from your laptop or phone. Really reliable.

So far, the only thing we dislike are the limitations in the free mode. If you pay, there is no problem.

We had an e-commerce, and we could contact the clients in real-time. All the questions could be answered in seconds. Before we use this software, the usual contact was via email. The customers usually did not concrete the order. After this implementation, the communication was really online, so the sales were most easy to complete.

The fact that there is ALWAYS someone there to assist me is the one reason I came to ClickDesk. I know it may seem annoying when you log onto a site and the first thing you receive is a bubble asking if you need assistance. But, honestly, for me it is something to treasure.

Imputing data wasn't the easiest task for my team, especially since I was away when everyone needed to know how, what and when. Fortunately the live-support was there and willing to assist every second along the way.

Keeping the team in-check and on the same page. We've been trying out different softwares over the last few months, and I've been extremely pleased with the results from ClickDesk!

provides both a decent live chat support tool and also help desk, phone support and social media integration

Need more possible accounts update only goes up to 10 then they charge you

Quickest Costumer service way better than snail mail

What I like about this app is that it's easy to use and engages customers who otherwise would not use an 800 number.

There was nothing I did not like about the app, but if you're not in front of your computer you can miss a chat.

Anytime you can engage with customers on their terms it makes it easier to entice them to shop.

We were searching for a Chat system that we can completely customize and easily install with our website. Our website provides live support to non-user and registered customers. We been looking for a chat system that allow us to use information from our database when any user chatting with live support. As well using our own theme was another priority. They met our needs so perfect, it was easy to setup and bring live support online. Facilities to add departments, agents, segments, macros and many more. They have very open them customization facility, we loved it. On the other hand report, configuration with CMS and major CRM was pretty easier. They also have cellphone app, facebook page chat and Google Chrome plugin for live support. Offline ticketing system useful too. Voice call, file sharing, user desktop screenshot and lot of other services can be listed.

Ticketing system can be more functional and more options to maintain. So far all services pretty simple, not much hazy.

Live customer support and user activity monitoring. Their service is like WOW, 24 hours online support and user forum.

Clickdesk is a one stop comprehensive solution for small and medium businesses.It's easy to set up within minutes and does not require a lot of coding expertise. Also, it allows to cater to incoming customer chats from existing third party messengers like Gtalk and Skype. With the support for third party messengers which are generally used for personal use, Clickdesk makes it easy for agents to receive and respond to chats on the go as well.

I have not faced any issues with Clickdesk except a few instances when incorrect status was shown to customers (online) even when I was offline on Skype.

Clickdesk helps us to increase engagement with customers. A lot of times when a customer is visiting the website and is in some doubts, a live chat option does a lot to boost his confidence and resolve any queries.Further, with its ability to integrate with CRM and other helpdesk solutions, service agent can immediately pull out entire history of customer. Also, the ability to share the files directly from the live chat is great as at times what happens is that agent commits to send a file but after the chat ends, it gets delayed which creates unrest in the customer mind. Clickdesk file sharing feature from the live chat helps avoid that.

Easy to use and cost effective live chat that we use for our company. Allows us to respond promptly to customer issues, answer questions and increase sales.

ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

This tool helps me to communicate with my collagues from everywhere.

The program is Very simple and easy to use. Very practicable and not difficult to learn. We offer the lessons for out team.

Sometimes is dificultt to understand all sentences. I need a translation from german to Englisch or Polish.

A customer consulting

A lot of options to customize the experience. Very complete kit of features

Their support can be kind of slow sometimes

Live customer support

It is very fast and easy to connect daily

It is not the best speed with big groups

Better quality of communication system.

ClickDesk has met all of expectations and I have enjoyed the experience.

At first, it is difficult to understand where everything is and how to navigate certain things.

Everything is in one spot and there's no reason to download add ons.

Offers a wide range of features: add the agent's image, receive phone calls through Skype or your landline, and integrate your social media profiles.

For the most part it's easy. However, some settings are not intuitive right from the start. For example, proactive chats are switched on by default which can be irritating if you don't expect it.

Excellent live support, no help section unfortunately. Set up automatic triggers that pop up after a pre-defined timeframe. We found them quite effective as you can specify different messages for different parts of your site. The only issue is that you can only deactivate the trigger by deleting it - a major inconvenience.

Quick and easy to use. I really like the simplicity

Not much to disclose I find it easy to use

Issues in the app or if we have problems with software

Its not difficult to use. It has a simple to learn interface

It can take time to load or have delays. A strong, solid internet hardline is needed

Quick chat for troublr shooting issues in filling out forms or answer questions.

The availability to agents at such a reasonable price for an awesome product.

I think the interface could stand out more.

The smooth transition with customers

Never had errors or freezes up. Quick to start up with loading all credentials.

Password. I just hate having to change it.

file sorting, way better than excel.