ClickDesk Reviews & Product Details

allows our team leaders to interact with leads and customers, as they search and research on our site. They are able to see what areas of the country the conversation is starting in to enable them to connect the customer to the sales rep that is in that region. We also appreciate the ease for our managers to sign-in and out and rotate job duties. we all receive emails if a chat is missed, and this allows for whomever is best equipped to assist the customer to respond to their needs.

The limitations in free mode, people ask to unsubscribe to our emails using this feature and their email address does not come through, and not being able to use this sooner

We've been able to simply provide another method of outreach for those visiting our site. We've been able to better engage with our customers instead of just via email correspondence

Clickdesk allows our account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store. They are able to see what areas of the country the conversation is originating to enable them to connect the customer to the sales representative that is in that region. We also appreciate how easy it is for our account managers to sign-in and out and rotate their responsibilities. Finally we love that we all get an email if a chat is missed, that way whoever is best equipped to answer or assist the customer can respond to the customer or lead.

There is very little we dislike about Clickdesk. Our team wishes that the avatars were more realistic and had better options, or that there was a built-in option for easily creating one. Having more professional looking images on Clickdesk, might aid in making a strong first impression.

Customer service and account management are the main ways we utilize Clickdesk. It enables our sales team to connect with our customers to answer questions, solve problems, look into orders, point them in the right direction, and address any current or potential needs our clients might have.

The dashboard is my favorite thing. I like that you can see people in real time visiting your site. The set up is also really easy. There are also lots of really great customization features. The support is great too, especially since they use ClickDesk as their way of customer support.

I haven't found anything anything that I dislike yet.

It streamlines communication and makesit more efficient and effective.

Ability to accept phone calls through Skype, transcript given once you provide your email which is helpful for looking back at after the chat has ended

Some settings take a while to understand/get used to

online talking to one another

The platform is really complete. Really easy to deploy and start using. It's just plug and play. You can use multiple access types, from your laptop or phone. Really reliable.

So far, the only thing we dislike are the limitations in the free mode. If you pay, there is no problem.

We had an e-commerce, and we could contact the clients in real-time. All the questions could be answered in seconds. Before we use this software, the usual contact was via email. The customers usually did not concrete the order. After this implementation, the communication was really online, so the sales were most easy to complete.

The fact that there is ALWAYS someone there to assist me is the one reason I came to ClickDesk. I know it may seem annoying when you log onto a site and the first thing you receive is a bubble asking if you need assistance. But, honestly, for me it is something to treasure.

Imputing data wasn't the easiest task for my team, especially since I was away when everyone needed to know how, what and when. Fortunately the live-support was there and willing to assist every second along the way.

Keeping the team in-check and on the same page. We've been trying out different softwares over the last few months, and I've been extremely pleased with the results from ClickDesk!

provides both a decent live chat support tool and also help desk, phone support and social media integration

Need more possible accounts update only goes up to 10 then they charge you

Quickest Costumer service way better than snail mail

What I like about this app is that it's easy to use and engages customers who otherwise would not use an 800 number.

There was nothing I did not like about the app, but if you're not in front of your computer you can miss a chat.

Anytime you can engage with customers on their terms it makes it easier to entice them to shop.

We were searching for a Chat system that we can completely customize and easily install with our website. Our website provides live support to non-user and registered customers. We been looking for a chat system that allow us to use information from our database when any user chatting with live support. As well using our own theme was another priority. They met our needs so perfect, it was easy to setup and bring live support online. Facilities to add departments, agents, segments, macros and many more. They have very open them customization facility, we loved it. On the other hand report, configuration with CMS and major CRM was pretty easier. They also have cellphone app, facebook page chat and Google Chrome plugin for live support. Offline ticketing system useful too. Voice call, file sharing, user desktop screenshot and lot of other services can be listed.

Ticketing system can be more functional and more options to maintain. So far all services pretty simple, not much hazy.

Live customer support and user activity monitoring. Their service is like WOW, 24 hours online support and user forum.

Clickdesk is a one stop comprehensive solution for small and medium businesses.It's easy to set up within minutes and does not require a lot of coding expertise. Also, it allows to cater to incoming customer chats from existing third party messengers like Gtalk and Skype. With the support for third party messengers which are generally used for personal use, Clickdesk makes it easy for agents to receive and respond to chats on the go as well.

I have not faced any issues with Clickdesk except a few instances when incorrect status was shown to customers (online) even when I was offline on Skype.

Clickdesk helps us to increase engagement with customers. A lot of times when a customer is visiting the website and is in some doubts, a live chat option does a lot to boost his confidence and resolve any queries.Further, with its ability to integrate with CRM and other helpdesk solutions, service agent can immediately pull out entire history of customer. Also, the ability to share the files directly from the live chat is great as at times what happens is that agent commits to send a file but after the chat ends, it gets delayed which creates unrest in the customer mind. Clickdesk file sharing feature from the live chat helps avoid that.