ClickDesk Reviews & Product Details
ClickDesk is a cloud-based, live support solution designed for customer service teams. It allows users to combine live chat, voice chat, help desk & a social toolbar for website customer communications in a single, central platform. With ClickDesk, businesses can quickly answer queries, transfer tickets, respond to social media posts, & collaborate with one another.
| Capabilities |
|
|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
No major issues if I had to say anything it would be ease of use. If you want something reliable its great.
Slow sometimes. Like when signing on. Just takes a bit for the ticket procedure if it’s not a “live” problem you are having.
Communication issues. Just basic IT communication with clients. IT’s just easier to. Be able to have voice, video, live chat, etc all in one
This seems like a great new service that can get our clients more information
Just getting to know the serviceand being able to get mre client feedback
Access to new clients and ways to improve services for thje clients
It's a great widget to use for customer interaction.
Can sometimes lag in interactions, but still like it very much.
Better widget control
I have used this when handling a lot of clients st once love the capacity of incoming work.
That it’s seriously overpriced for what it does. But nonetheless useful.
Nothing really besides accelerating my work pace
Nothing - they keep on charging you. The only way to avoid is to cancel and alert your credit card company. It is an absolute mess. Communication is terrible.
Everything. The software remained the same for 6 years we were using it. None of the published phone numbers is working. Not a US company - everything is run out of India. Stay away.
ClickDesk created more problems than it solved for us.
Nothing it's absolutely awful I am so disappointed
Everything it has not been a pleasant experience
They have stolen money from my account without my authorisation or any prior notice for 3 years
The ease of setting it up and logging in.
ClickDesk did NOT work well with GoDaddy and I am quite disappointed. I had cancelled their services on day 1, but yet they told me I had to pay for the whole month anyways, I said ok. I have been charged every month since the cancellation and am not going to be reimbursed for it due to their NO REFUND POLICY http://www.clickdesk.com/tos.jsp
None.