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Easyship Reviews: 3.9/5 — Good for the Price
Databox is a cloud-based business analytics tool that lets users create custom analytics dashboards incorporating data from multiple sources, viewable from any device. The platform is specifically designed for high-level executives, analysts, and marketers, and makes navigation easy through single-click integrations, the advanced setting for unique metrics, and time intervals that can be modified and tailored to your needs.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Easyship with other popular tools in the same category.
I like that easy ship is super simple to use. I also like that when I had first got easy ship the shipping was fast. However, it has started to slow down a lot.
I have had an issue with one of my packages, and have not got a response back. I have insurance on my package, yet it seems as if this is not an issue for them. My customer is not pleased, and neither am I. It is making my small business look bad to my new customer when it comes to shipping.
My issue with a missing package
Unparalleled in terms of ease of use for the platform and speed at which shipments get processed. Love that my clients get tracking info via email.
Only after selecting a shipment with a pick up option do you see the additional cost of the pickup. My labels are not always sent directly to my warehouse and I sometimes have to resend manually.
Shipping to our customers all over the world and keeping all of the data in one place.
Diverse shipping options and good pricing.
I had signed up for the service with an option to include 2 couriers. They then changed their plan and dropped one of my couriers without any notice. Tech support is slow.
Shipping via Woocommerce shopping cart.
Discount shipping. Repeat shipping manifest with all details filled in.
Zero customer service. Impossible to talk to anyone. Generic email address to which questions are never answered.
Only benefit is discounted shipping more than going via courier company directly based on my volume.
Time to deliver my international packages.
They always overcharge me. I make sure my packages are with the right weight and dimensions. I get a price, pay for it and always they do adjustments saig that the amount paid was wrong. I have been sending packages for more then 2 years using Home Delivery courier and never had any problems
None
easy to work with, and able to sync orders from Shopify and Amazon
unable to create labels freely, return labels can only be created by existing shipments.
shipping hub for the company, able to integrate using Zapier
Shipping items is quick and simple to do. Once I import all of my orders, I can easily select them to ship after entering simple details such as packaging size!
It would be much easier to put in the packaging dimensions instead of the item dimensions. I don’t need an algorithm to tell me the box to use when we use pretty standard boxes for all orders. I would rather have preset box dimensions. Also, the shipping label options need an upgrade. Printing the labels are a pain.
The service is free which is great. No other problems being solved with it at the moment.
It was helpful, when it worked properly with shopify
plugin for woocommerce doesnt work no reply for days from their support, no email or phone number to call for help
generating the lables for shipping, caluclating shipping fees live
The system looks great but it has way too many issues.
The support, knowledge of the support, and information on use.
Easyship is so close to being a really useful and great service. But there is a communication breakdown at many steps. We wanted a service that could send surveys to our kickstart backers and handle all shipping needs. That is what we thought we were getting; instead, I have been having to hold hands and execute this project every step of the way, which is a waste of my time and not what we wanted. Additionally, Flat Export, OrangeDS, and Passport are all so bad they should be removed from your platform. If this had just been a UPS, USPS as the only option this would have been slightly better but with the added headaches of trying to get support on missing packages from the offered couriers this whole thing has turned into a frustrating experience. Support never followed up on emails multiple times and instead just left us hanging for solutions on why Easyship was having problems. This is not what we wanted to be doing at all.
Nothing - this app is all smoke and mirrors. Dozens and Dozens of calls and emails with support to resolve bugs and glitches. You pay to ship something but that does not mean someone will deliver it. Terrible!
Everything - Several packages go out and disappear - no support - no explanation - no help. Terrible support. Weeks go by with no response and you have ti keep bugging them over and over to do their job.
We wanted a platform to simplify our international shipments but this is a joke. What good is a shipping partner if they do not deliver packages, regularly misquote rates and then hit you up later with extra charges - terrible!
