Gelato
Global print-on-demand platform connecting creators and retailers to local production for fast, sustainable fulfilment
3.5
( 2 )
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Methodology
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Gelato Reviews — Pricing, Features & The Honest Take
Gelato Overview
What is Gelato?
Gelato is a cloud-hosted print-on-demand platform (also marketed as GelatoCreate for sellers and GelatoConnect for print service providers) that enables creators and ecommerce stores to design, list and fulfil custom products produced locally. Gelato manages a network of local production partners (≈140 partners in ~32 countries) so most orders are produced near the customer to reduce shipping times, cost and emissions. The platform includes a design editor, mockup generation, storefront integrations (Shopify, Etsy, WooCommerce, Wix, Squarespace, BigCommerce), a public REST API with webhooks, and white-label options for PSPs. Gelato offers a free tier plus a premium Gelato+ subscription with additional design assets, live shipping rates, branded packaging options and expanded store/user limits.
Gelato is also often used as N/A of choice in REST API and Webhooks tech stacks.
| Company | Gelato (Gelato & Co.) |
|---|---|
| Year founded | 2007 |
| Company size | 201-500 employees |
| Headquarters | Oslo, Norway |
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Ask Questions about Gelato
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Gelato Product Details
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Ease of use |
Beginner
Intermediate
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, Knowledge Base |
| Training | Documentation |
| Languages | English |
Gelato Pros and Cons
- Strong global/local production footprint reducing delivery times, shipping costs and emissions
- No minimum orders and a free plan for low barrier to entry
- Rich design tools, mockups and premium asset library on paid plan
- Public API and webhooks for custom integrations; supports bulk intake via FTP/API
- White-label solution available for print service providers
- Some advanced features (branding, live rates, downloadable mockups, premium assets) require Gelato+
- Product catalog smaller than some competitors like Printify
- UI language/localization details are not exhaustively documented
- No CLI and the platform is proprietary (not open source)
- Enterprise/PSP pricing requires contacting sales (not fully public)
Gelato Pricing
Gelato Features
2-Factor Authentication / Security Features
A/B testing / variant designs / mockup variation
AI / automated transcription / summarization
AI support / AI agents / translation
AI-powered Guidance / Assistance
API / Developer Access
API / Refresh from external data
API / integrations / SSO / SCIM
API / integrations with third-party tools
API Access
API access (for automation)
API access / developer integration
API access / webhooks
API availability (for flows, forms, eSignature)
API for orders / product creation
Access Controls/Permissions
Activity Tracking
Address validation (USPS etc.)
Advanced / deep property filters
Advanced signer authentication & identity verification
Analytics / order tracking
Analytics / reporting / usage insights
Annual billing / discounts
Appointment scheduling / calendar management
Approval / publishing workflows
Audit Trail
Audit Trail, Versioning, Document Archiving
Audit trail / action tracking
Audit trail / compliance & legal / security standards
Auto-Replies / Automated SMS Responses
Automated Workflows
Automated responses / auto-replies / keyword rules
Automation (schedules, follow-ups, conditional triggers)
Backup & Recovery
Backward scheduling, Just-in-Time delivery
Badges / recognition / gamification
Billing & Invoicing
Billing system integration
Branding / domain customization / white-labeling
Branding options (labels, packaging inserts)
Broadcast messages / campaigns / segmentation
Bulk SMS / Text Messaging
Bulk file submission / upload (CSV / Excel / integrations)
Bulk send / mass signature invites
CRM / pipeline / workflow tools
CRM / sales pipeline (deals, lead tracking)
CRM Integration
Call Analytics & Reporting
Call Forwarding & Call Transfer
Call Queueing / Ring Groups
Call Recording
Call Tracking
Call Transcription & Summary
Call transcription / sentiment / intent analysis
Campaign / keyword attribution
Case management / closed-loop workflows
Chat assignment / routing
Chat history & transcripts
Chat templates / quick replies / message templates
Chat tracking
Chatbots (no code bots)
Client / patient portal
Clinical notes / documentation templates
Cluster management (management + compute nodes)
Collaboration (multiple users, shared editing)
Collaboration / Multi-editor
Collaboration / comments / reviews
Collaboration Tools
Compliance / security standards
Compliance with IRS & SSA rules / rejections / error checking
Compliance, security & privacy
Conditional routing / branching in workflows
Configurable Alerts / Automated Notifications
Continuous Transaction Controls (CTC) / Real-time Reporting to Government Authorities
Continuous Updates for Regulatory Changes
Convert video to written SOP
Corrected / void forms / amendments
Critical path calculation & styling
Custom Caller ID / Vanity Numbers
Custom Templates / Themes
Custom branding & email / invite customization
Custom call flows / IVR / forwarding options
Custom filtering / conditional formatting / advanced styling
Custom or bulk order handling
Custom reporting / dashboards
Custom reporting / export
Custom survey builder (drag-and-drop, logic / branching)
Custom variables / hidden fields
Customer Support
Customizable Dashboards
Customizable Templates
Dashboard / Reporting / Analytics
Dashboard multi-language support
Dashboards & Analytics / Compliance Intelligence
Data Import (Excel, Project, Jira, Smartsheet, Wrike)
Data Import/Export
Data Security & Certifications (ISO, SOC, etc.)
Data Visualization
Data freshness & update frequency
Deal / investment calculators
Dedicated hosting / custom domain
Deep resource management (assignment, workload, costs)
Dependencies / Critical Path
Dependencies / critical path display
Design tools / editor in platform
Direct outreach / marketing tools
Disaster recovery / redundancy
Document Management
Document collaboration (comments, redlining)
Document management / secure storage / signatures
Document storage / cloud storage integrations
Drag & Drop Interface
Drag-and-drop editing of tasks/milestones on visual timeline
Drag-and-drop rescheduling
Dynamic Number Insertion (DNI)
E-commerce / transaction tracking
Electronic delivery / e-delivery options
Email Integration
Enterprise deployment & IT controls
Exemption Certificate Management
Expiry date / shelf life management
Export (PowerPoint, image, etc.)
Export options (PPTX, image, PDF, etc.)
Export to PowerPoint / image formats
Federal & State e-file of many forms
File formats / print setups support
Finite capacity / Capacity planning (MRP II / Scheduling)
Flexible Deployment Options (Cloud, On-premises, Hybrid)
Form Scheduling
Form tracking / submission tracking
Free / Lite Tier
Free plan / no subscription
Free tier / Free version
GUI for both admin and end users
Gantt Chart View
Gantt charts / production calendar
Global Multi-Jurisdiction Coverage / Local compliance rules
HIPAA / GDPR compliance
Hierarchical / location / agent based reporting
IVR / Phone Trees
Identity / Entity Verification (TIN matching, etc.)
Import / sync from PM tools (e.g. MS Project, Jira, Smartsheet, Wrike)
Import / sync from external tools
Import existing documents (Word / PDF / PPT)
Import from Excel / CSV
Insurance billing / RCM
Integrated dialer / cold-calling system
Integration Capabilities
Integration with ERPs / eCommerce / Accounting Systems
Integrations with CRMs, helpdesks, marketing tools
Integrations with popular CRMs, ERPs etc.
Internal notes / tags on chats
Internal search / AI-assisted search/chat
Inventory management (stock levels, warehouses, multiple stocks)
Lab / imaging integration
Language Localization & Multi-language Support
Lead export / integration with CRM tools
Lead list building / Quick Lists
Lead scoring / qualification / rules / AI insights
Legally binding eSignatures
Limitations in free tier (items, time, credits etc.)
Live Call Monitoring / Coaching (listen, whisper, barge)
Live shipping rates / express shipping
Load balancing among nodes / cluster balancing
Local and toll-free numbers for tracking
Local production (multiple countries)
Lot / batch tracking
MLS listing data & comparables
Mapping / geolocation tools
Material Requirements Planning (MRP I)
Message templates approval (WhatsApp requirements)
Milestone Tracking
Mobile Access
Mobile access / mobile app
Mobile app (iOS/Android)
Mobile app / multi-device access
Mobile apps / mobile access
Mobile support (view/edit)
Mockups generation & downloadable mockups
Modern APIs / Developer Tools / Customizable Connectors
Monitoring / Alerts / Notifications
Multi-Channel Messaging
Multi-Device Access (mobile app, desktop, web)
Multi-Hypervisor Support
Multi-WhatsApp numbers
Multi-channel attribution (multi-touch, customer journey)
Multi-channel survey distribution
Multi-language Support
Multi-level Bill of Materials (BOM)
Multi-tenant / multiple workspaces / teams
Multi-tenant / user accounts / roles
Multi-user / team accounts
Multi-user Support
Multilingual Surveys
Multiple Timescales
Multiple language / auto-translate support
Multiple plants / multiple production sites
Multiple stores (connect shops)
Multiple timeline scales
Multiple timescales (e.g. months, quarters, years)
Multiple user / team seats
Multiple user roles / permissions
Multiple users / Collaboration
Nationwide property database
Native mobile apps
Number Porting
Offline / mobile app support
Offline authoring / desktop client
On-demand printing / zero inventory
On-premises deployment (self-hosted)
Open-source product
Open-text analytics: sentiment, themes, entity extraction
Operating system support for guest VMs
Order management / Sales / CRM
Owner contact data (phone, email) including LLC/trust/UBO
Ownership history / deeds / liens / tax data
PDF & DOCX template support (input & output)
Payment collection embedded in documents / forms
Payment link / commerce integration (catalog/shop)
Performance Metrics
Permissions / roles / access control
Personalization / customization (customer input at checkout)
Phone number masking
Planned vs Actual / Variance Tracking
Planned vs Actual tracking (variance reporting)
Planned vs actual tracking
Portfolio / multiple projects reporting
Power Dialer / Auto-Dialing
PowerPoint Integration / Add-in
PowerPoint add-in / MS Office integration
PowerPoint add-in / ability to export to presentation slides
Pre-fill documents / templates from CRM / database
Predictive scoring / AI lead ranking
Premium subscription plan
Price tools / profit margins tools
Pricing transparency / per form vs subscription tiers
Printing & mailing service (recipient copies)
Procurement / Purchase orders / Vendor management
Product catalog breadth
Product configuration / Matrix BOM
Public API / CLI
Quiz generation / assessment tools
REST / full API access
Real-Time E-Invoicing / Electronic Invoice Submission
Real-time Notifications
Real-time alerts or notifications on new leads
Real-time dashboards & reporting
Real-time production reporting (MES)
Real-time sync / data refresh
Reporting & Analytics
Reports / dashboard / summary forms
Resource / compliance templates
Resource allocation / workload management
Resource limits / quota (CPU, RAM, Disk space)
Response tracking & respondent management
Role-Based Access Control
Role-based Permissions / Admin Controls
Round-robin / automatic agent assignment
Routing / Operation steps / Shop floor scheduling
SMS / Email reminders / messaging
SSL / TLS for management interface
Scalability
Scalability to many nodes / VPS instances
Schedule office hours / out-of-office replies
Scheduled messaging / drip campaigns
Scheduler
Screen recording with narration
Search Functionality
Security Compliance
Security features (encryption, authentication, data storage retention)
Serial Number Tracking
Shared / Team Inbox
Shared / public / external sharing
Single Sign-On (SSO)
Skip tracing / instant contact info retrieval
Snapshot / backup management
Special / additional features (AI assistance, integrations)
Standard Accounting / Financials (GL, P&L etc.)
Step-by-step process capture
Storage management (thin provisioning)
Storage of historical forms
Store integrations (Shopify, etc.)
Subcontracting (outsourced operations)
Support & onboarding
Support & resources (help-desk, knowledge base, training)
Support & training (help center, documentation)
Support & training resources
Support for SAF-T / country-specific reporting formats
Support for conditional / formula / calculated fields in forms
Support for many languages / localization
Survey templates (CSAT, NPS, CES)
Sustainability / reduced carbon emissions
Swimlanes & Sub-swimlanes
Swimlanes or phases or multi-lane support
TIN matching (real-time, batch)
Task / workflow management
Task Dependencies
Task Management
Tasks & Milestones
Tax Filing & Returns Submission (Indirect & Information Reporting)
Tax Rate & Rule Determination (VAT/Sales/Use/etc.)
Telehealth video conferencing
Template library / pre-built SOP templates
Templates & Themes / Branding
Templates (pre-designed themes) and styling / branding (colors, logo)
Templates / preconfigured images
Third-Party App Integration
Timeline & Roadmap Views
Timeline / Gantt chart view
Training flows / onboarding paths
Two-factor authentication (2FA) / security features
Unified Inbox / Shared Communications
Usage billing / hourly billing
User Management
User segmentation & targeting / behavior-based triggers
Version history & restore
Version history / change tracking
Virtual Numbers (local, toll-free, mobile)
Voicemail
W-9 / W-8 collection/e-solicitation
Warehouse management (bins, picking, shipping)
Watermark / Export Restrictions in free plan
Web App / Browser Access
Web app / online version
Web form builder / fillable web-forms / mobile forms
Web-based (Online) application
Webhooks / APIs for integrations & customization
Webhooks / event notifications
White-label / branding control
White-label / rebranding support (for PSPs)
White-labeling / multi-tenant / client portals
Withholding Tax / Information Reporting Forms
Workflow & user role management (team collaboration, approval flows)
Workflow analytics / reporting
Workflow triggers (scheduled, record update, CRM event)
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 24, 2026
2
Gelato
Reviews
3.5
out of
5
Enterprise (> 1000 emp.)
Jul 23, 2022
Reviewer
Source
"It is intended for good measure"
What do you like best about
Gelato?
Gelato is great tool that's a product of
What do you dislike about
Gelato?
nvidia and it is being use for development purpose
What problems is Gelato
solving and how is that benefiting you?
Geato is solving measure issues whichi may affect during development and later phases
Small Business (50 or fewer emp.)
Apr 12, 2022
Reviewer
Source
"Great rendering capabilities"
What do you like best about
Gelato?
Gelato provides high quality rendering capabilities at no cost.
What do you dislike about
Gelato?
I was unable to try out Gelato pro capabilities as they required upfront payment. Having some trial related plans would help.
What problems is Gelato
solving and how is that benefiting you?
I was using Gelato to provide high quality rendering images associated with our autocad course.It was very easy to use and had no learning curve associated with the same.