Jane Pricing: $2.50 to $99.00/month

like that it is privacy complient, like that it is canadian, the help desk is availible very quickly- they are second to enterprise level MS, which is very good.

The service is very MVP. Minimal viable product. Does not have a bell, maybe just a small whistle, certainly no and. Ideally you get this because you have been very delinquent in getting your business online and are transitioning to a better piece of SaaS later built specifically for your business (dentist, chiro, etc)- as you "prove" the online thing can work for your business without spending $600 a month at first. Things Jane is doesn't currently do: - full custom subdomain. like: booking.soreloser.com for a sports therapy business, where soreloser.com is the main domain of the biz. vs https://soreloser.janeapp.com/ - Dual send outs (SMS & EMAIL) of surveys, patient welcomes, reviews (email only)- doesn’t do yet. - Patient overview on the patient tab. OR do anything on this page. - Impossible to tell who filled out a clinical survey- no list or historically record- have to go patient by patient chart. no way to search for it. - search- not good, limited. - importing records yourself- cannot do this- they have to and they do screw it up. IF they have to upload to the dbase, you know this is being held together by strings and tape. - Any kind of insight on how emails are being sent- doesn’t use your DNS records to send. so its a 3rd party sender- opens? don’t know. bounced because it looked like spam? don’t know. - reports- very, very basic and not exportable to MS BI or something to find out top treatments or whatever. - UI very ad hoc - Cannot send out a satisfaction survey and have it compile results- you are expected to have other software to do that. - patient cannot fill in patient info book an appointment without creating an account- but yet every shopping cart has a guest account, hmmmmm. - no double opt in for marketing - no ability to limit or change what jane thinks should be on a patient form- legal or otherwise. - if the office is in a building with multiple tenants, you will not get a link to a google review but rather a "123 fake street" search in google, coming up with god knows what. NO way to manually override- unless you specifically put the link in message body. - its very light and non-existent on marketing. The whole point is marketing- I don’t care how good you are- most are average at best so they, (everyone) needs all the help they can get in marketing. - Its not currently super easy. MY advice- online marketing spend surpassed offline so get online, pay for proper sector software and do not use jane- it does nothing well at the time of this writing.

proved out the idea that online booking is useful. It justified the $600 a month price of the software needed for my industry.

I liked the nice copywriting tone which made me feel safe and supported when I began.

I dislike that the support is simply nice words and not real. The software doesn't provide enough evidence to prevent a client from making fradualently claims to their credit card company. They could not provide time logs showing the client was logged into their sessions. And in this lack of supporting evidence will then automatically refund the client for their entire course of theraputic treatment. Then after the software fails to have your back the support team also fails to provide evidence to the credit card company on your behalf. They will not provide evidence or access for you to provide your own evidence. Jane App outlines their billing policies, which state that if a client disputes a charge made through Jane's platform, Jane App will investigate the claim and may provide evidence and documentation to the therapist to assist in defending against the dispute. But we found out they won't follow through on providing evidence or supporting the therapist. It feels like at the end of the day they simply don't care about you losing money. We lost money full months of treatment after providing all the documentation of it and invoicing and more. The problem was in trusting that they would support us. Worse the client got away with fraud and Jane supported them refunding all the fradualent claims out of our bank account.

It has helped me find a new software that works better has more options and is cheaper. Without this horrible experience I never would have looked elsewhere. Finding another software has provided our clinic with a wider ability in Telehealth and our clients are happier with the new software.