Jira Service Management Pricing: $0.05 to $51.42/month

It helps to manage team and task across the globe. Easy to track how the team is doing and can track deadline. Easy to use and user friendly. Documentation part is also great.

Cost is little bit high for small organisation. Mob software jira should be improved.

We usually used jira to assign story to associate in sprint

Easy to use (intuitive) and simple to configure to ensure both internal users and external users (customers) can engage, collaborate and track tickets. User notifications are easy to set up and keeping the customer informed is straight forward.

If you want a tracking tool out of the box that provides straightforward functionality, then JSM is a great tool. If you want to start performing more advanced tracking functions, automation, asthetics etc. then everything is an 'add on', so the cost can be inflated quite quickly. I would recommend truly understanding your requirements to ensure JSM is fit for your purpose out of the box before proceeding to ensure you're aware of future costs.

It's a very stable platform that empowers your own staff to configure to meet your own business' needs. This allows us to engage with customers and suppliers in a simple manner, providing them with a great user experience.

Create ITSM from scratch with many template options (IT, HR, General, etc.)

Pricing is quite expensive for small organization

Integrated system with Jira Product

Jira has two versions that are free and professional. We are using a professional version, and it works in great shape. It has many integration support. Also, it works cross-platforms.

Pricing is really high, and you can not license exact numbers. They have some interesting number limits.

We are using Jira as a task management.

This part of Jira is a very useful tool to help people that are only interested in getting a solution and need not to deal with Jira intricacies directly. It allows the second line support staff to connect with the customers but to keep i neat, simple, clean and straight. In the mean time the internal layer of third line support can also participate and help with the issues but invisibly to the customer. It is a very customer focused and is a nice addition to the whole umbrella offered by Atlassian

It is quite expensive if you need to have several people offering support inbetween teams and it has also a limited amount of functionality available still. It is something that is quite needed but at a cost and it feels that atlassian is promoting its use more and more, but it may end up being too expensive to cause you to find other ways around. Not suitable to connect developers and end users, but also hard to use as a first line support too with integrations possible of other tools.

It solves problems best when it is a business to business connection and the support provided is done between external teams and internal teams with the service desk inbetween. It helps to segment away the support requests and issues from the development done internally as it is only meant to connect with the Outside from the Inside via the Service desk staff. The portals are the best solutions used for different domains so we made use mostly of these.

Automatic notification to PagerDuty Integration. KPI Generation. Attention Tracking Ticket. Nice dashboards. Excellent administration web site.

Price is expensive but the return of invest is favorable. Most people needs to train a lot. You have to buy workflow addon to automate ticket attention process.

We decided buy Jira SD in cloud because we had problem installing on-premise solutión because run in linux server. I recommend a lot cloud because DRP is include in your payment, support and also you pay for use

Atlassian's business model keeps prices low. JIRA Service Desk is no exception. We switched from our old service desk and saved over 70%.

There's certainly a learning curve. The new web UI for Atlassian products takes a while to get used to. It could use more visual customizations and feature adds, such as unread reply flags, etc.

We're meeting the needs of our end users on a simpler, cleaner, and much more affordable cost basis. Savings of 70% mean we can do more with less.

Love the scheduling, you can easily maintain team schedules and swap rotations. It keeps track of everything for you. Tells you when your rotation starts and ends, dynamic escalations, very flexible.

While you do get a lot of additional features, many aren't ones we would use and the price jump to go up to the next tier is a bit steep.

Great tool for Incident Alerting and on-call scheduling. Once configured it takes care of itself :)