Kisi Reviews: 4.6/5 — Highly Rated

The product works very well, its reliable, and the remote management is fantastic. I love to UI and how simple it is to use for both the administrators and the users.

The lack of alarm monitoring service resulted in us having to look elsewhere for support, this wasn't the easiest to source - I would prefer to have only one security system - both access control and alarm monitoring.

Access control, ease of use, better reporting, remote management.

Excellent customer service. Thoughtful product roadmap.

There's nothing I can think of at the moment.

Kisi is managing physical access to our building via a user-friendly and intutive experience.

We installed Kisi at our 2nd location, and we couldn't be happier. The system is extremely to setup, and everyone in customer support is always so quck to respond. I was able to get my door setup by just following the very detailed instructions.

We have absolutely no complaints. Compared to other options, Kisi is really the best choice.

Kisi allows me to manage my door without actually having to be at my locations. With the addition of my camera, we can let in deliveries, greet customers, and control the flow of the door. We can unlock for events, and regulate operational hours.

Great interface for the customers and employees - Integegrates with our management software. Easy to on board and support customers.

Tracking and exporting events for data analytics was a bit tricky originally, but they have constantly worked to improve it.

It allows us to effectively support and manage flexible memberships that grant access accross multiple locations.

Kisi was easy to roll-out, the support staff was very responsive and helpful, the system includes all of the features we were looking for, its very user friendly, integrates with our billing system, and very reliable.

We would love to use Kisi on all doors but it is cost prohibitive.

Kisis helps control access to our space.

Fairly easy to set up and manage access. Love that you have the option to give temporary access or the temporary links.

The reporting is a bit difficult to navigate - you can see all of the events but trying to find one particular event in the exported spreadsheet is like finding a needle in a haystack.

Managing access for our coworking space.

The ease of it all. Everything from installation over to dashboard and integration possibiliities. Over the years it´s always easy to connect with and get quick support and answers.

I´d like to have the ability to connect more doors to each box. Other than that I´m happy.

By using KISI we don´t have to deal with the same amount of access cards/fobs and most importantly keys. Quick onboarding and ability to give access event if you´re not on site. And the same goes for removal of users.

Our experience with Kisi has been exceptional. The product works better than advertised. The sales and support teams are exceptionally customer service oriented, always quick and accurate. I would especially highlight a member of the support team, Winnie Niza. Winnie is always available, very patient, and helps solve any challenge very quickly.

I only have favorable feedback. The Kisi system works better than advertised.

Management of access systems at locations across the United States.

I love how easy it is to navigate and manage. It has been a lifesaver in keeping our school secure.

There have been very few times where I have experienced glitches. In the event, support has always been so helpful and quick to respond.

Kisi allows us to set restrictions on who can enter the building. Kisi is user friendly and easy to add and remove staff/families from having access.

The Sales, support and integration teams are great during setup.

The controllers require additional space for battery backup.

Kisi has a great product that allows us to implement an integrated product across multiple buildings. This allows us to have one common system for all buildings.

Kisi's cloud-based approach with over-the-air updates makes it a much better system than the previous generation's on-premise access systems. It has many out-of-the-box features and can easily be extendable through a mix of industry-standard components as well as its API. The android app and Apple app are great and the Apple Watch app works well too although you do have to actively click on the watch app and it's not as automatic as the phone.

There were some early quirks with POE compatibility on our Dell switches where we had to use POE injectors but since switching to Cisco we no longer have this issue. Sometimes the readers can go offline and we have had to swap them out. Requires active internet connection but the new offline mode solves this. Any issue we have had with Kisi seemed to get smoothed out over time so there is not much to dislike.

Centralized and real-time access with logging and the flexibility to extend the system over time. Helps us not have to focus on access control because it just works!

I like that I don't have to look for my keys when I'm trying to get in the door with bags, equipment, etc. It's a fantastic technology that makes a difference and is worth the cost. It also provides a significant level of security.

I cannot think of anything that I dislike about keyless door access.

Benefits are easy to use and provide a comforting level of security.

It is so much easier to have guests over with our keyless door access.

There are not any things that I dislike about it. We really love it.

It is just very convenient and easy to use. It adds a lot of value.

No more concept of loosing keys and searching for them.

Remembering password if a different password is used.

Multiple people can have access to the entry. They don’t need to wait for keys.

The touchless unlock within bluetooth range

There are times I forget my phone and badge

Secure building access and simple access for people who have access

Kisi is an application on your phone, and access to a kisi door must be authorized. There is essentially two barriers of security. We use this at my job every day and it has been highly efficient and very easy to use.

Sometimes, but very rarely, there have been connectivity issues. Not a huge problem though as its only happened once to me.

It is one of the many tools that we use in order to keep the products and people in our office safe and secure from intruders.

I used this when half our team was sharing keys due to a lack there of. As we had many remote team members that would occasionally travel in our office building didn't want to provide more keys to us and didn't want us to make copies so we needed an alternative to allow us to securely allow remote employees into the office. This was an amazing system as after it was set up on a pretty old door and everyone could just download the app, sign-in and open the door. It also worked on multiple doors!

Nothing really, however, it is not the most attractive or interactive app. It was easy to download, set up and use so no complaints from me. I will note the initial page after you sign in doesn't clearly state how you would open the designated door, but it didn't take more than a few minutes to figure it out.

Allowing all employees to get in despite running out of keys or having teams that are not based in your office but will need to access it at random times. This was also a good option as we could allow anyone to use it.

Kisi is really easy to use; it's like your door knows you're coming. I feel safe knowing it's always encrypted and secure. I love that I can unlock doors with just my phone, no matter where I am

Kisi can be a bit pricey, which might not be ideal for smaller budgets. The dashboard could be more user-friendly; sometimes it's tricky to find what I need.

Kisi streamlines our access management, so there's no fumbling with keys or badges anymore. It's solving security issues; I trust that only the right people can get in. This system saves time for our team, making coming and going from the office a breeze.

Kisi allows us to create unlock schdules for all of the doors at our building. Everything works as intended and the system makes it very easy to make adjustments as needed.

The cost of transitioning to the most up-to-date hardware can be a bit steep, but all of the updates are very thoughtful improvements to the intial product.

We can easily set our main doors to unlock for the public during business hours and for strictly members the rest of the time. The basic reporting allows us to check who is in the space which acts as a great security measure. It also allows us to lock meeting rooms when not in use without keys which is a big time saver.

Kisi makes managing workspace access easy and streamlined. The ability to create different groups with various access allows for customization and personalization.

Kisi relies on internet/data to work and we have had times where our internet is out and our location has poor cell/data service so some people were unable to access certain areas.

In an industry where employee turnover is high, it allows us to grant and deny access with the click of a button instead of hunting down keys when an employee is no longer employed. It also allows for the customization of profiles/groups so that you can control not only who has access but when they have access.

Modern interface for administration of the system, flexibility in credentials (mobile app, cards, stickets, tokens, time-based guest links), ability to manage multiple spaces, setting specific permission levels by user group or individual users, remote door open (with ability to limit it geographically on a user by user basis), and much more. If you are looking for a more modern access system, this is it. They are also constantly working on improving the product.

The reporting is a bit limited. There is a log of everything that goes on, but it can sometimes be challenging to find a specific event. In the past we've seen the system go offline for no reason we've been able to determine - a reset did the trick usually. This has not happened within the past year. If you delete the credential without deassigning it first, it cannot be used again until you contact support to have them unassign it.

Easy way to administer access to our office space. Very flexible in how we assign access levels to each individual employee. The benefit is that we spend almost no time administering it - once you set it up (easy and quick to do), there is very little to manage.

Convenient that I can unlock doors using my phone

Sometimes I have to go into the app to unlock a door

Never ever worrying about forgetting my work badge and having to be issued a temporary badge again

Kisi helps our laundry mats stay protected via door access and they provide great support whenever you need it. The dashboard is easy to use and easy to integrate as well.

I cant think of any downsides to using Kisi.

We can set an unlock and locking schedule for our laundry mats to keep them secure during non-business hours.

Being able to control the doors in the office using my phone instead of carrying around a key card.

Sometimes the door takes a while or does not respond to phone.

Being able to access the entire building with my phone. Benefits are not having to carry a key card or remember to bring a key card everyday.

Kisi allowed me to get into or lock up my office on the 16th floor of a crowded Manhattan building whenever I needed. As an intern, I likely wouldn't have been given a special key or access code but with Kisi it was no problem.

I just worry about security with all the recent app data breaches.

Ability to grant or revoke security access within the company with the click of a button.

It's extremely convenient! I love being able to walk up to my office and just whip my phone out to unlock the door. Super safe and secure!

It is very glitchy and the video screen rarely works.

We can see who is at the front door.

The system is easy to use and is user-friendly.

That we are unable to use our smart watches and smart phones (without opening the app) to open the doors Also the monthly fee is exhorbitant.

Door access

I like that when we have visitors to our office, it's super easy to give them access to our building! Before we had Kisi, someone had to be in the office and hand them a physical key card and then make sure to get that back before they left town. With Kisi, we feel more secure!

When the WiFi goes out, people have a hard time getting in and out of our building! We also had some issues between the building technology and Kisi technology. For a while Kisi wasn't working and we had a challenging time figuring out the issue. (because it's an older building). We also have a few employees that don't use smart phones, so they still have to use a physical key card.

We are solving for increased security, lower cost for missing key cards, ease of access for visiting guests

I like that it doesn't require a physical key to get in the office

I don't like that the door doesn't automatically open as you approach and that you have to swipe in-app in order to make it open.

It provides the benefit of not giving everybody in the whole office a key and it provides the ability for people who are remote to come work in-office as well.