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Kraken Cryptocurrency Exchanges logo
Kraken
Own the Power of Your Money — Crypto, Stocks & more.
3.9

( 20 )

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Kraken Reviews: 3.9/5 — Good for the Price

Kraken Overview
What is Kraken?

Kraken is a mature cryptocurrency exchange and digital-asset trading platform (operated by Payward, Inc.) offering spot, margin and futures trading, tokenized equities, staking, institutional custody/OTC services and developer APIs. It provides multiple user interfaces (Instant Buy, Kraken Pro, Kraken Desktop and mobile apps), advanced order types, REST/WebSocket/FIX APIs for algorithmic and institutional trading, and extensive security controls including proof-of-reserves and cold storage. Kraken serves retail and institutional customers globally while imposing certain geographic or regulatory restrictions in some jurisdictions.

Company Kraken (Payward, Inc.)
Year founded 2011
Company size 1000+ employees
Headquarters San Francisco, California, USA
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Ask Questions about Kraken
What Kraken is best for?
How does Kraken compare to eToro?
What are the pros and cons of Kraken?
Kraken Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Advanced
Deployment Cloud / SaaS / Web-Based, Desktop Linux, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, Knowledge Base, Phone Support
Training Documentation, Videos
Languages Chinese, Dutch, English, French, German, Italian, Polish, Portuguese, Spanish
Kraken Pros and Cons
Pros
  • Strong security reputation with cold storage and proof-of-reserves practices
  • Competitive fees for Pro / high-volume trading
  • Broad product range: spot, margin, futures, staking, tokenized equities and APIs
  • Advanced tools including Kraken Desktop, Kraken Pro and institutional APIs
  • Transparent fee schedules and documentation
Cons
  • High fees and spreads on beginner-facing Instant Buy flows
  • Geographic/regulatory restrictions (some U.S. states excluded; staking unavailable in some areas)
  • No broad FDIC-style insurance for cash balances; crypto assets not universally insured
  • Multiple interfaces and fee structures can be complex for new users
Kraken Features
Advanced Charting Tools
Advanced order types
Advanced order types / tools (limit, TWAP, etc.)
API Access
API access / developer tools
APIs (REST / WebSocket / FIX)
Automated Trading Bots
Buying / Selling via fiat
Cold Storage
Cryptocurrency Wallets
Customer Support
Customer support & documentation
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 03, 2026
Kraken Cryptocurrency Exchanges logo
20 Kraken Reviews
3.9 out of 5
Mid Market (51-1000 emp.)
Sep 04, 2023
 Source
Overall Rating:
5.0
RP
Ricky P.
Director Of Finance & Operations
Share
"R.Phillips Views on Kraken Usage for 4 YOs"
What do you like best about Kraken?

It is now nearly two years ever since I implemented Kraken. Prior to this tool, I was using LocalBitcoins which was full of fraudsters. With Kraken, I am able to trade (buy and sell) bitcoins. It has an iOS mobile application which is easy to use and has clean UI interface.

What do you dislike about Kraken?

Kraken offers low market value for Ethereum (ETH) compared to Coinbase Exchange.

What problems is Kraken solving and how is that benefiting you?

It help me trade over 150 digital assets and offers multi-currencies from EUR, USD, GBH, CAD to AUD. It makes it a breeze to trade cryptocurrencies in real-time.

Enterprise (> 1000 emp.)
Jun 13, 2022
 Source
Overall Rating:
5.0
CM
Chad M.
Software Engineer
Share
"Very easy and straight forward"
What do you like best about Kraken?

Easy to setup account and purchase crypto. It allows you to purchase and export to a wallet easily. Very fast transactions

What do you dislike about Kraken?

Requires a lot of documentation, but nothing too complicated. Everything worked as intended. It has a learning curve but nothing too difficult.

What problems is Kraken solving and how is that benefiting you?

To easily purchase or sell crypto

Small Business (50 or fewer emp.)
Jun 13, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I would recommend everyone to use Kraken for registering business account on exchange."
What do you like best about Kraken?

Vert fast and friendly customer service and business documents review.

What do you dislike about Kraken?

Haven't found any downsides yet, everythings cool!

What problems is Kraken solving and how is that benefiting you?

Kraken is the best place to trade crypto with your business.

Small Business (50 or fewer emp.)
Dec 07, 2021
 Source
Overall Rating:
5.0
KS
Kabilwa S.
Assistant Librarian
Share
"Kraken: Crypto Exchange Second to None"
What do you like best about Kraken?

The platform has a variety of crypto tokens to select, giving a client more options. The platform also offers high-level security through a well-organized and systematic verification process with a two-factor authenticator (2FA) security feature.

What do you dislike about Kraken?

The fees are relatively high if compared with Binance or Nexo. They also take time to enlist new coins on the platform, which makes clients feel they lose out on tokens that have sudden bull runs.

What problems is Kraken solving and how is that benefiting you?

Security of digital assets. Easy transfer of tokens across wallets. I am learning about new tokens, navigating the different crypto platforms, and how they work. My skills of using platforms such as Kraken have greatly improved, given that the crypto space is relatively new to me.

Small Business (50 or fewer emp.)
Nov 13, 2021
 Source
Overall Rating:
5.0
Fred J. avatar
Fred J.
English Teacher
Share
"A safe with countless features"
What do you like best about Kraken?

Kraken is user-friendly and straightforward full of innovative tools for crypto lovers ,It supports most of tokens and cryptos also the verification takes less than 4 mins that's awesome also monitoring the assets us easy on Kraken .

What do you dislike about Kraken?

I am so sad to see it doesn't support BNB which is one of the most popular crypto these days , I still can't figure out why some apps don't use specific tokens ans crypto but BNB is a must hope they can add it soon .

What problems is Kraken solving and how is that benefiting you?

I use Kraken to deposite , buy , sell and convert cryptocurrency it also helps me to monitor the changes and see the updates through its beautiful UI which is so smooth .

Small Business (50 or fewer emp.)
Dec 13, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best Image Compression on the Block"
What do you like best about Kraken?

I've tried a number of image optimization services and options. Kraken is the best of them all. I love how they have the option to retroactively optimize images.

What do you dislike about Kraken?

I don't have any complaints about Kraken at all, to be honest. Great service, excellent interaction with WordPress (which is how I use it), reasonable cost, and their website interface is super easy to navigate.

What problems is Kraken solving and how is that benefiting you?

It's dramatically increased the loading time of a number of website projects. It's incredibly convenient for my clients, as we have image uploads set to automatically optimize images. Very easy to use, with a powerful impact.

Small Business (50 or fewer emp.)
Nov 24, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Reputable Exchange- Fast execution"
What do you like best about Kraken?

Kraken has been great when compared to other exchanges I have used. There is plenty of volume to ensure that you will be able to execute orders and unlike others the orders actually go through when submitted. They have been doing upgrades to the platform over the last few years since 2018 that have significantly increased the reliability of the platform. This has increased confidence in high volume order times significantly.

What do you dislike about Kraken?

The only negative I have is last year the platform was down for around 2 weeks while doing maintenance. This was just simply too long. (2018). Looking at 2020 there have not been any issues with the platform so far. The only issue I had was getting approved for a higher level on my account due to a glitch on the site. It was an easy fix where you just had to email support.

What problems is Kraken solving and how is that benefiting you?

Provide the opportunity to invest in cryptocurrency easily.

Small Business (50 or fewer emp.)
Sep 20, 2018
 Source
Overall Rating:
4.5
DG
Dr. Rj G.
Principal
Share
"Simple margin TRading"
What do you like best about Kraken?

The integration with trade.kraken.com is fairly straight-forward; though using the features does take a bit of getting used to. However, with a simple 5:1 margin ability - the effort is worth it.

What do you dislike about Kraken?

Kraken could benefit from the addition of some of the more advanced trade types, such as trailing stops and price-based stop-limit margin orders.

What problems is Kraken solving and how is that benefiting you?

I've benefited from the ability to trade on margin.

Small Business (50 or fewer emp.)
Oct 27, 2018
 Source
Overall Rating:
4.0
GL
Gerard L.
Daily Trader, Daily Trading Consultant
Share
"Kraken is our choice for the last 3 years, platform who supports USD/EUR together."
What do you like best about Kraken?

Kraken is a simple platform and easy to understand - whether you're new or old user. Kraken's support team really helped us with a lot issues and problems - quick responses, deep understanding. Kraken supports USD and EUR currencies - there are few crypto exchanges that supports fiat money, and if they are - they support only USD and not USD&EUR.

What do you dislike about Kraken?

Often, the list of the live orders got stuck, after refreshing it with CTRL+F5 its working again. Kraken doesn't have a mobile application. Kraken has small amount of crypto assets to trade (comparing to other cryptocurrencies markets).

What problems is Kraken solving and how is that benefiting you?

Kraken supports USD and also EUR currencies (deposit, withdraw and also USD/EUR markets for direct tradings) - this is really meaningful and assits us - as a company with variety customers. Kraken is a stable & reliable platform, as a business with a lot of tradings - we are looking for these advantages rather than good design or UI solutions.

Small Business (50 or fewer emp.)
Oct 20, 2018
 Source
Overall Rating:
4.0
OD
Oleg D.
Founder
Share
"Kraken - old fashion of trading, but headed to the right direction"
What do you like best about Kraken?

Pretty good trading fees - the maximum fees is between 0.16% to 0.26% - for the lowest value trading. Kraken supports fiat money (USD/EUR) - you are able to deposit fiat money and even trade with it in the USD/EUR markets. whenever you want - you also able to withdraw your USD/EUR back to your credit card/bank account. Proffesional design and user interface - it is very simple but looks very good for my opinion.

What do you dislike about Kraken?

Most of the time, Kraken's support team takes a lot of time to response to our problems. Withdraw to Mastercard takes longer to Visa card, i have checked it in several accounts in our company.

What problems is Kraken solving and how is that benefiting you?

Buy and sell cryptocurrencies in the USD/EUR markets - for our company it's much easier and cheaper than trading in BTC/ETH markets. In our business, we see Kraken platform as a steady and reliable platform. We are customers of Kraken for almost 3 continuous years.

Enterprise (> 1000 emp.)
Jun 13, 2022
 Source
Overall Rating:
3.5
SD
Seereeram D.
It Security Specialist
Share
"Central exchange for everything and everyone"
What do you like best about Kraken?

Kraken provides access to the widest range of tokens and is accessible globally. Many other exchanges either do not have the range of tokens or are limited in access based on geographic scope.

What do you dislike about Kraken?

In the early days, Kraken was sluggish and had high latency. This however has improved substantially over the years. I use to encounter issues with the site lagging or crashing probably due to scale at the time but as said this has come a huge way since then.

What problems is Kraken solving and how is that benefiting you?

Kraken provides an easy-to-use platform providing real-time information on cryptocurrency prices and fluctuations allowing me to easily buy, sell or exchange. It provides support for all kinds of traders.

Small Business (50 or fewer emp.)
Feb 07, 2022
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"A Secure Way to Trade Cryptocurrency"
What do you like best about Kraken?

I like Kraken's low fees, secure site, and how easy it is to use.

What do you dislike about Kraken?

Initially I did not like that there was no app, but now I see there is a new phone app available! There is a sequence and process to setting up an account, but once you complete it, you're set.

What problems is Kraken solving and how is that benefiting you?

I was able to transfer cryptocurrency from a paper wallet to my Kraken account to be prepared to sell it when I am ready. With so many cryptocurrency trading platforms now available, it's important to choose one that is secure and reputable.

Small Business (50 or fewer emp.)
Dec 14, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Professional cryptocurrency trading platform"
What do you like best about Kraken?

Kraken was one of the first platforms I've used for trading cryptocurrency. I liked how it feels professional to use and looks like a safe trusted platform. The security aspect was pretty solid, with 2FA and different level of identity authentication and different daily limits and fees.

What do you dislike about Kraken?

The fees could be a little high and the transactions did not go through very quickly. There was a lag and a lack of volatility and volume when I was using the platform, so a maker deal would not succeed every time. The authentication and limit setup took a while, and it involved many security measures including providing social security to get a higher limit. I didn't feel very comfortable doing that, but on the other side of the same coin, that allowed for more security. There were also a lot of trading pairs, not just between USD and other cryptocurrencies, but even between some other fiat currencies.

What problems is Kraken solving and how is that benefiting you?

I was able to trade cryptocurrency on with the Kraken platform. They offers many services on top of buying and selling. They offer margins too, so it is a relatively professional site for people to get into cryptocurrency trading.

Small Business (50 or fewer emp.)
Dec 13, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Add a Payment option for your buisiness"
What do you like best about Kraken?

The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions.

What do you dislike about Kraken?

Bitcoin is on it's way out. Hopefully they are going to transition to the new chain money optimization.

What problems is Kraken solving and how is that benefiting you?

This allows us to use bitcoin as a payment option. With Kraken you can just exchange your coins as well as taking a long or short position.

Small Business (50 or fewer emp.)
Dec 04, 2018
 Source
Overall Rating:
3.5
SB
Sabah B.
Brand Ambassador / Content Marketer
Share
"Kraken is a cryptocurrency exchange for the hardcore traders."
What do you like best about Kraken?

Kraken has everything the most serious crypto trader could look for. The whole design of Kraken just screams hardcore. It has short selling and margin trading which is absolutely huge for those in North America that don't have other options. It also has lower transaction fees than most major exchanges.

What do you dislike about Kraken?

The worst thing about Kraken has to be either its extremely tough user interface, or its absurd security system. Right off the bat when you go on Kraken everything just looks really complicated. The charts aren't smooth like on other exchanges, the font is very lackluster and the details of everything are just presented very weak. It is as if the platform laid out all its details through a document service where everything looks basic and is in Times New Roman. The security part is extremely frustrating too because it is extremely easy for your account to get locked. It happened with mine where I accidentally typed in the wrong password twice then my account got temporarily locked. I then had to go through support just to have them tell me because I had a "generic username" that bots could easily access it and therefore it will continue to be temporarily locked.

What problems is Kraken solving and how is that benefiting you?

Kraken has allowed for the usage of margin trading for North Americans.

Enterprise (> 1000 emp.)
Dec 04, 2018
 Source
Overall Rating:
3.5
KF
Kim F.
Finance & Administration Manager
Share
"Kraken review"
What do you like best about Kraken?

Kraken is one of the most established cryptocurrency exchanges. They are known for their security and as a result were selected to be the MT gox trustee. They have the highest volume of BTC/Euro of any exchange which gives them incredibly high volume and liquidity.

What do you dislike about Kraken?

I love the exchange, but I wish I could buy more coins there.

What problems is Kraken solving and how is that benefiting you?

Being the highest volume BTC/EURO is a major advantage for me and my company.

Enterprise (> 1000 emp.)
Dec 04, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"kraken review"
What do you like best about Kraken?

Kraken prides itself on being one of the most secure crypto exchanges for good reason. They have the highest volume of BTC/Euro of any exchange.

What do you dislike about Kraken?

They should list more coins. Currently there are only about 20 listed.

What problems is Kraken solving and how is that benefiting you?

Kraken has the highest BTC / Euro volume so this is a major advantage providing high liquidity.

Small Business (50 or fewer emp.)
Dec 13, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Powerful platform with horrible customer service"
What do you like best about Kraken?

Breadth of cryptocurrencies available for trading.

What do you dislike about Kraken?

How difficult it is to get someone from customer service to help.

What problems is Kraken solving and how is that benefiting you?

I utilize Kraken to trade cryptocurrencies without having to convert to/from fiat.

Small Business (50 or fewer emp.)
Oct 11, 2018
 Source
Overall Rating:
3.0
DV
Dean V.
Founder
Share
"Kraken - Not so friendly platform, i use it because i'm used to it already for 4 years"
What do you like best about Kraken?

Kraken platform supports fiat money - you are able to deposit USD or EUR and even trade with USD/EUR markets (buy crypto assets directly from the fiat money you deposited), you also able to withdraw this fiat money directly to your bank account / credit card. Kraken stay updated all the time with listing new crypto assets - that is good for Kraken loyal traders.

What do you dislike about Kraken?

Kraken support section is messy for my opinion, everything is looks the same and the links provided there are not truly helpful. The convertion rate is a little bit high comparing to other exchanges. The Kraken platform's design looks old and is still the same for many years.

What problems is Kraken solving and how is that benefiting you?

Trade crypto assets with 2 different fiat money - USD and EUR (in the USD/EUR markets) - this is one of Kraken's advantages comparing the most of the other crypto trading platforms. Kraken platform makes it easy on us with the 'History' page - it is very organized and help us track our buy/sell trades.

Small Business (50 or fewer emp.)
Dec 25, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Very Bad Mobile Experience"
What do you like best about Kraken?

Multiple cryptocurrencies to trade from. 2FA enabled, which is very important for security purposes. Deposit fees are relatively low and trading fees are between 0.0% and 0.26%.

What do you dislike about Kraken?

Very bad mobile user experience. The website is not responsive and it's pretty much unreadable on smartphones. The website has serious design issues which will ultimately negatively impact user growth & retention. Trading options are limited because of few trading pairs available for trade. It could be very expensive to deposit US dollars.

What problems is Kraken solving and how is that benefiting you?

I Kraken to take advantage of price variations on markets. There's instances where certain coins are cheaper to trade acquire on Kraken. It makes perfect sense to acquire them on Kraken and then transfer on other exchanges/platforms