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LivePerson
4.2
(158)
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LivePerson Pricing Overview

LivePerson Pricing Plans
Free trial
Subscription
LivePerson has 2 pricing 2 plans , from $599.00 to $599.00. A free trial of LivePerson is also available. Look at different pricing plans below and see what tier and features meet your budget and needs.
Starter
$599.00
/ month
Custom
Contact Us
Pricing information for LivePerson is supplied by the software vendor or retrieved from publicly accessible pricing materials. The pricing details were last updated on February 18, 2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

LivePerson Pricing Reviews

Enterprise (> 1000 emp.)
Aug 12, 2023
 Source
Overall Rating:
5.0
Ziyaau S. avatar
Ziyaau S.
Lead Customer Experience
Share
"Conversation platform"
What do you like best about LivePerson?

We are connected with our customers where and when our customers want to reach us

What do you dislike about LivePerson?

Its very moduled based pricing rather than offering all features.

What problems is LivePerson solving and how is that benefiting you?

Our CS scores have improved when it comes to Digital CS and also we can reach all digital customers on their prefered channels,

Mid Market (51-1000 emp.)
Nov 01, 2020
 Source
Overall Rating:
5.0
Louisa W. avatar
Louisa W.
Founder
Share
"The best value-add to our customer service"
What do you like best about LivePerson?

With e-bot7, we have changed the way how we interact with our customers. The solution allows us to have instant interaction with our customers to provide support as well as market our services and products.

What do you dislike about LivePerson?

We haven't discovered any larger downsides yet; notifications within the platform could be improved though. Other than that, all fine.

What problems is LivePerson solving and how is that benefiting you?

Resolving customer issues 24/7 - our customer base grew strongly in the past months. Most importantly, we have experienced a significant reduction of our e-mail and call volumes and reduced overall wait times by about 65%.

Small Business (50 or fewer emp.)
Jun 17, 2020
 Source
Overall Rating:
5.0
JB
Julian B.
Founder
Share
"Really added value software regarding to improve its customer support efficiency"
What do you like best about LivePerson?

efficiency increase, greatful UX/UI, reducing costs, helpful data insights about customer support processes

What do you dislike about LivePerson?

Some features are missing, but I guess that they will implement those in the future

What problems is LivePerson solving and how is that benefiting you?

Cost reduction, efficiency increase, increase of customer satisfaction, higher conversion rates

Mid Market (51-1000 emp.)
Jun 30, 2016
 Source
Overall Rating:
5.0
PK
Praveen K.
Business Development Manager North India
Share
"An Intelligent Visitor Targeting"
What do you like best about LivePerson?

(1) It provides the most personalized banners to the prospects/visitors and grabs their attention for the live chat. The probability of engaging the visitors on your webpage becomes high. (2) It provides the most efficient sentiment analysis of customer/visitor's behavior by tracking his/her actions. It allows companies to identify unhappy customers with negative sentiments and design some additional/creative offers for them.

What do you dislike about LivePerson?

The continuous upgrades cause the changes in API. So sometimes integration level issues might be faced due to migration of new updates by LiveEngage. The UI is not compatible with all the applications.

What problems is LivePerson solving and how is that benefiting you?

Being a start-up, it's very necessary to convert each visitor into a customer while they reaches your website. Also marketing cost need to be in budget. Therefore it is helping us in converting more visitors into happy customers with cost effective solution.

Enterprise (> 1000 emp.)
Apr 01, 2015
 Source
Overall Rating:
5.0
WB
Wayne B.
Head Of Digital Service Innovation & Transformation
Share
"Live Person is expensive but more than worth it...."
What do you like best about LivePerson?

The Liveperson platform is market leading, it's capability has enabled the business I work for to complete over 800k chats across Sales & Service each month with minimal effort

What do you dislike about LivePerson?

The tool is expensive, but functionality means it's good value

What problems is LivePerson solving and how is that benefiting you?

Reduce call and email volumes - calls have been significantly and email has now been close see as a channel due to Chat

Enterprise (> 1000 emp.)
Dec 21, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Adding Value to the account."
What do you like best about LivePerson?

I find the LivePerson Customer Support to be very approachable and are always have a positive experience working with all colleagues of the team. It is evident the team is set up to have a positive impact on our account and are very fast with responding to training needs requests, demos of features, and problem solving with any issues. The LivePerson team is easy to work with, and we have frequent connects on all our different products, and communications are always clear. It is evident from all the interactions that LP value our account and are always looking to provide a great service.

What do you dislike about LivePerson?

I would only say that I find the Analytics builder a bit cumbersome to use, and filtering report options limiting as not everything is in one area and a lot of product-based knowledge is required to extract the information needed. Each business team that I have supported with onboarding to the product, has had to remember how to do it so its efficiently extracting what is required. Regular feedback from internal stakeholders has been that the reporting elements take up a vast amount of time as data is in different parts of the solution and this feedback may have been addressed in the latest release of the Analytics studio. We are aware of more automated solutions via APIs, so this isn’t a LP product feature limitation, more so an account cost/ feature for our account as it currently sits.

What problems is LivePerson solving and how is that benefiting you?

We have Multiple use cases for LivePerson on our account, internal Virtual assistance chatbots internal colleagues and external customer facing chatbots for product support and new business sales. The benefits are significant and have released FTE savings and generated new sales income.

Enterprise (> 1000 emp.)
Jan 24, 2021
 Source
Overall Rating:
4.5
Jonathan B. avatar
Jonathan B.
Customer Support Agent
Share
"Most advanced Hybrid AI solution on the market"
What do you like best about LivePerson?

We've been looking closely at using AI in customer service because we previously couldn't handle the number of customer requests anymore, especially at peak times. A Hybrid AI solution (support agents intervene when needed) was of great importance to us and we found out that the one from e-bot7 is the most advanced out there. And that has definitely proven to be the case so far: Both our customers and our agents love the solution. Also, we are amazed by the fast implementation and overall simplicity. Great stuff!

What do you dislike about LivePerson?

Looking into the topic of AI without any previous knowledge was very time-consuming. But no unfortunate hiccups experienced so far.

What problems is LivePerson solving and how is that benefiting you?

We have added an additional channel through which customer service requests can be solved 24/7. Significant cost savings due to ~70% automation of all messages.

Enterprise (> 1000 emp.)
Jan 24, 2021
 Source
Overall Rating:
4.5
David R. avatar
David R.
Customer Service Agent
Share
"Benefits right away through quick implementation"
What do you like best about LivePerson?

We thought it was hardly possible to have the solution implemented after about two weeks. Big shoutout to e-bot7. This has allowed us to directly experience the benefits. Further advantages include: -No need to rely in our internal IT teams (no technical knowledge required) -The platform is intuitive and easy to use -Self-learning chatbot which does not require larger manual effort on our side

What do you dislike about LivePerson?

Minor bugs occur from time to time, but e-bot7 resolves them instantly.

What problems is LivePerson solving and how is that benefiting you?

e-bot7 helps us to serve a large part of the requests that would otherwise have been served by our agents - thus freeing up internal resources that can be spent on more complex tasks. After only three months, we have realized cost savings of approx. 80K€. Customer satisfaction has also increased due to the fast and easy service.