LivePerson Pricing Overview

We are connected with our customers where and when our customers want to reach us

Its very moduled based pricing rather than offering all features.

Our CS scores have improved when it comes to Digital CS and also we can reach all digital customers on their prefered channels,

With e-bot7, we have changed the way how we interact with our customers. The solution allows us to have instant interaction with our customers to provide support as well as market our services and products.

We haven't discovered any larger downsides yet; notifications within the platform could be improved though. Other than that, all fine.

Resolving customer issues 24/7 - our customer base grew strongly in the past months. Most importantly, we have experienced a significant reduction of our e-mail and call volumes and reduced overall wait times by about 65%.

efficiency increase, greatful UX/UI, reducing costs, helpful data insights about customer support processes

Some features are missing, but I guess that they will implement those in the future

Cost reduction, efficiency increase, increase of customer satisfaction, higher conversion rates

(1) It provides the most personalized banners to the prospects/visitors and grabs their attention for the live chat. The probability of engaging the visitors on your webpage becomes high. (2) It provides the most efficient sentiment analysis of customer/visitor's behavior by tracking his/her actions. It allows companies to identify unhappy customers with negative sentiments and design some additional/creative offers for them.

The continuous upgrades cause the changes in API. So sometimes integration level issues might be faced due to migration of new updates by LiveEngage. The UI is not compatible with all the applications.

Being a start-up, it's very necessary to convert each visitor into a customer while they reaches your website. Also marketing cost need to be in budget. Therefore it is helping us in converting more visitors into happy customers with cost effective solution.

The Liveperson platform is market leading, it's capability has enabled the business I work for to complete over 800k chats across Sales & Service each month with minimal effort

The tool is expensive, but functionality means it's good value

Reduce call and email volumes - calls have been significantly and email has now been close see as a channel due to Chat

I find the LivePerson Customer Support to be very approachable and are always have a positive experience working with all colleagues of the team. It is evident the team is set up to have a positive impact on our account and are very fast with responding to training needs requests, demos of features, and problem solving with any issues. The LivePerson team is easy to work with, and we have frequent connects on all our different products, and communications are always clear. It is evident from all the interactions that LP value our account and are always looking to provide a great service.

I would only say that I find the Analytics builder a bit cumbersome to use, and filtering report options limiting as not everything is in one area and a lot of product-based knowledge is required to extract the information needed. Each business team that I have supported with onboarding to the product, has had to remember how to do it so its efficiently extracting what is required. Regular feedback from internal stakeholders has been that the reporting elements take up a vast amount of time as data is in different parts of the solution and this feedback may have been addressed in the latest release of the Analytics studio. We are aware of more automated solutions via APIs, so this isn’t a LP product feature limitation, more so an account cost/ feature for our account as it currently sits.

We have Multiple use cases for LivePerson on our account, internal Virtual assistance chatbots internal colleagues and external customer facing chatbots for product support and new business sales. The benefits are significant and have released FTE savings and generated new sales income.

We've been looking closely at using AI in customer service because we previously couldn't handle the number of customer requests anymore, especially at peak times. A Hybrid AI solution (support agents intervene when needed) was of great importance to us and we found out that the one from e-bot7 is the most advanced out there. And that has definitely proven to be the case so far: Both our customers and our agents love the solution. Also, we are amazed by the fast implementation and overall simplicity. Great stuff!

Looking into the topic of AI without any previous knowledge was very time-consuming. But no unfortunate hiccups experienced so far.

We have added an additional channel through which customer service requests can be solved 24/7. Significant cost savings due to ~70% automation of all messages.

We thought it was hardly possible to have the solution implemented after about two weeks. Big shoutout to e-bot7. This has allowed us to directly experience the benefits. Further advantages include: -No need to rely in our internal IT teams (no technical knowledge required) -The platform is intuitive and easy to use -Self-learning chatbot which does not require larger manual effort on our side

Minor bugs occur from time to time, but e-bot7 resolves them instantly.

e-bot7 helps us to serve a large part of the requests that would otherwise have been served by our agents - thus freeing up internal resources that can be spent on more complex tasks. After only three months, we have realized cost savings of approx. 80K€. Customer satisfaction has also increased due to the fast and easy service.