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LivePerson
4.2
(158)
by LivePerson, Inc.
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LivePerson Pricing Overview

LivePerson Pricing Plans
Free trial
Subscription
LivePerson has 2 pricing plans, from $599.00 to $599.00. A free trial of LivePerson is also available. Look at different pricing plans below and see what tier and features meet your budget and needs.
Starter
$599.00
/ month
Custom
Contact Us
Pricing information was last updated on February 18, 2024
Pricing information for LivePerson is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase LivePerson must be conducted with the seller.

LivePerson Pricing Reviews

Enterprise (> 1000 emp.)
Dec 21, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Share
"Adding Value to the account."
What do you like best about LivePerson?

I find the LivePerson Customer Support to be very approachable and are always have a positive experience working with all colleagues of the team. It is evident the team is set up to have a positive impact on our account and are very fast with responding to training needs requests, demos of features, and problem solving with any issues. The LivePerson team is easy to work with, and we have frequent connects on all our different products, and communications are always clear. It is evident from all the interactions that LP value our account and are always looking to provide a great service.

What do you dislike about LivePerson?

I would only say that I find the Analytics builder a bit cumbersome to use, and filtering report options limiting as not everything is in one area and a lot of product-based knowledge is required to extract the information needed. Each business team that I have supported with onboarding to the product, has had to remember how to do it so its efficiently extracting what is required. Regular feedback from internal stakeholders has been that the reporting elements take up a vast amount of time as data is in different parts of the solution and this feedback may have been addressed in the latest release of the Analytics studio. We are aware of more automated solutions via APIs, so this isn’t a LP product feature limitation, more so an account cost/ feature for our account as it currently sits.

What problems is LivePerson solving and how is that benefiting you?

We have Multiple use cases for LivePerson on our account, internal Virtual assistance chatbots internal colleagues and external customer facing chatbots for product support and new business sales. The benefits are significant and have released FTE savings and generated new sales income.

Small Business (50 or fewer emp.)
Jun 17, 2020
 Source
Overall Rating:
5.0
JB
Julian B.
Share
"Really added value software regarding to improve its customer support efficiency"
What do you like best about LivePerson?

efficiency increase, greatful UX/UI, reducing costs, helpful data insights about customer support processes

What do you dislike about LivePerson?

Some features are missing, but I guess that they will implement those in the future

What problems is LivePerson solving and how is that benefiting you?

Cost reduction, efficiency increase, increase of customer satisfaction, higher conversion rates

Mid Market (51-1000 emp.)
Oct 04, 2020
 Source
Overall Rating:
4.5
Leni S. avatar
Leni S.
Share
"This vendor is highly recommended"
What do you like best about LivePerson?

E-bot7 is adding great value to our customer service. Most valuable is the fact that the solution can answer most of our requests directly through the extensive knowledge database. This database grows automatically during operation, without the need for manual work by our agents, making the solution very cost efficient. Also, it provides our customers with another interesting touchpoint, which significantly increases their customer experience (feedback from a recent survey). We are looking forward to many more months of deploying this amazing solution!

What do you dislike about LivePerson?

Downloading data from the analytics section happens to be slow, but e-bot7 is currently looking into this issue and will hopefully resolve it.

What problems is LivePerson solving and how is that benefiting you?

E-bot7's solution is a great tool that automatically answers simpler, frequently asked questions through which we save a significant amount of both money and resources. Win-win for both ourselves and our customers (customer satisfaction increased by about 31%, most recently).

Small Business (50 or fewer emp.)
Jul 05, 2020
 Source
Overall Rating:
5.0
Johannes  v. avatar
Johannes V.
Share
"Very efficient Chatbot solution"
What do you like best about LivePerson?

The solution is easy to implement and really helps to automate our support requests. After a short period of time we were able to automate more than 67% of our incoming first level support requests. Furthermore, the Contextual Dialog Editor helps us to automate parcel tracking. This is very convenient, especially during Corona Times as we have seen an increase in requests from our customers. I can only recommend this solution. The team is also very friendly and always there for us if we have any requests.

What do you dislike about LivePerson?

The whole AI topic was quite new to us so we had to train our employees a little bit. I guess this is the case for all solutions. With its customer success team e-bot7 really helped us to get up to speed so this was really amazing. They have also just recently released a help-center which helps us to find answers quickly. We love giving pro-active feedback so the team can improve.

What problems is LivePerson solving and how is that benefiting you?

We automate first level support requests and parcel tracking. This helps us to save costs and even more importantly time in our customer service. The hybrid Agent+Ai® also helps our agents to focus on the stuff that matters as they have a reduced AHT.

Mid Market (51-1000 emp.)
Nov 01, 2020
 Source
Overall Rating:
5.0
Louisa W. avatar
Louisa W.
Share
"The best value-add to our customer service"
What do you like best about LivePerson?

With e-bot7, we have changed the way how we interact with our customers. The solution allows us to have instant interaction with our customers to provide support as well as market our services and products.

What do you dislike about LivePerson?

We haven't discovered any larger downsides yet; notifications within the platform could be improved though. Other than that, all fine.

What problems is LivePerson solving and how is that benefiting you?

Resolving customer issues 24/7 - our customer base grew strongly in the past months. Most importantly, we have experienced a significant reduction of our e-mail and call volumes and reduced overall wait times by about 65%.

Small Business (50 or fewer emp.)
Oct 29, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Share
"The program works as advertised, but there are other programs out there at a fraction of the cost "
What do you like best about LivePerson?

The chat feature is easy to integrate to your website, and the system is powerful. We used this for several years and we didnt have any issues with it.

What do you dislike about LivePerson?

After doing some looking we found another program at a fraction of the cost with more features. After contacting Liveperson to cancel our account, they gave us a lot of push back and said we needed to give several months notice in order to cancel our account.

What problems is LivePerson solving and how is that benefiting you?

It allows you direct and easy communication with your customers, this allows you to answer their questions almost immediately leading to moreo orders

Mid Market (51-1000 emp.)
Jun 30, 2016
 Source
Overall Rating:
5.0
PK
Praveen K.
Business Development Manager North India
Share
"An Intelligent Visitor Targeting"
What do you like best about LivePerson?

(1) It provides the most personalized banners to the prospects/visitors and grabs their attention for the live chat. The probability of engaging the visitors on your webpage becomes high. (2) It provides the most efficient sentiment analysis of customer/visitor's behavior by tracking his/her actions. It allows companies to identify unhappy customers with negative sentiments and design some additional/creative offers for them.

What do you dislike about LivePerson?

The continuous upgrades cause the changes in API. So sometimes integration level issues might be faced due to migration of new updates by LiveEngage. The UI is not compatible with all the applications.

What problems is LivePerson solving and how is that benefiting you?

Being a start-up, it's very necessary to convert each visitor into a customer while they reaches your website. Also marketing cost need to be in budget. Therefore it is helping us in converting more visitors into happy customers with cost effective solution.

Enterprise (> 1000 emp.)
Dec 16, 2020
 Source
Overall Rating:
5.0
Leonard R. avatar
Leonard R.
Share
"Must-have with great future potential"
What do you like best about LivePerson?

For us, the implementation of e-bot7's solution was long overdue and without alternative after it was recommended to us by one of our partners. We have compared e-bot7 with other providers and do not regret our decision at all. Everything so far has gone off without a hitch and super professionally: The solution has been implemented after only about two weeks and it perfectly integrates into our customer service ecosystem. No technical knowledge is needed to operate the console and build bots. The great majority of our customers use this additional touchpoint to have their requests resolved. Thanks e-bot7!

What do you dislike about LivePerson?

Nothing to complain about. The product gets improved with updates being rolled out on a frequent basis - e-bot7 has great potential.

What problems is LivePerson solving and how is that benefiting you?

With e-bot7, we have responded to the increased demands of our customers: 24/7 support without long waiting time through customer service automation. We do receive very positive feedback from our customers!