LivePerson Reviews & Product Details

After having tried different chatbots, we can tell that ebot7's solution is the one we like best: The interface is very intuitive as well as efficient; for instance, changing functionalities of the chatbot is simple and does not require technical knowledge. The e-bot7 team was super supportive in the beginning as they were very attentive by helping us to decide which package fits our needs best, setting up demo calls, and ensured a smooth onbarding and implementation of the solution.

There is not really anything to complain about. In the beginning when the solution was implemented we felt that the analytics section could have been more insightful through additional statistics. This was the feedback we provided e-bot7 with and they constantly worked on improving that section, which we are totally fine with now.

With e-bot7's solution our customer service agents do not have to deal with easier and repetitive customer requests anymore and, hence, can focus on more complex requests right away. Our recent customer survey revealed that this is highly appreciated by our customers as they do not experience long waiting times anymore, resulting in an overall increase of customer satisfaction. As our international customer base continues to grow, we are looking to implement another bot.

- During the last years that we are working together with e-bot7, the solution has been implemented with many different setups and configurations in our system environment. Using and training the bot is incredibly easy, even for non-tech employees. The support and commitment from e-bot7 is great and they shaped our chatbot journey from the very beginning.

- Initially, we had some issues with integrating the solution into our CRM system, but e-bot7 was very supportive and solved the issue quickly.

- We are now able to offer our customers 24/7 customer service. Furthermore, repetitive questions are now automated so that our agents can focus on more complex tasks. We are continuing to realize benefits soon as we are implementing further chatbots with different languages to also handle international requests.

We have been using the e-bot7 solution for over 1 year now. The following points are very nice: - Easy to use interface and set-up - Very good understanding of the user intents - Ability to create multiple chatbots inside one organisation - Easy set up of complex automation dialogues - Integrated into various different channels Apart from the points above I really liked the following: - Quick and efficient support from the e-bot7 customer success team - Quick onboarding due to the Low-Code / No-Code environment

At first our user's needed to get used to the automation solution. The e-bot7 team explained to us how the solution can be branded to increase the user adoption. It was interesting to see the increase in NPS after the adjustment.

We are solving the following problems: - Automating Customer Support Inquiries - Offering 24/7 Service (before it was 12 hours) - Helping customers getting an answer quickly - Supporting the Customer Service team to get less requests

- Fast and easy to implement - Great UX and UI for our Support Agents - Algorithms understand the intents well - Agent+AI hybrid mode enables training during the operational use - Can be integrated into various channels

- We had one incident wehere we waited 26 hours for a reply. I know that this is not part of our pricing plan but would have been nice. After telling the team, they increased their responsiveness.

- Automating Customer Service Inquiries on our Website and in WhatsApp - Augmenting Agents through the AI - Helping customers to get answers quickly

Connectivity is fast and easy to integrate

No customization of fields we can pass, only very few fields and those are too restricted in auth flow

LiveChat engagement for Customer Support

Very good for having numerous chats open at once, easy access to canned responses, help and support.

Could have a few more features for staff

Selling is made simple by managing through different pages providing reliable and trustworthy bits of information for clients.

Liveperson or liveengage is what we used at work as our chat software. The software is laidback to use. Not only that but you are able to co-browse with customers. That’s my favorite feature.

There isn’t much that I dislike about Liveperson. I will say that it is kinda hard to customize rules and you have to go through a bunch of steps. Other than that it works well

connecting with users

Great for sales, as you can invite onsite customers while they navigate your company's website. When our company had problems with their phone lines and needed a way to communicate with our members LiveEngage stepped up and made that possible is a very short period of time. It is web-based and easy to use the chat function. Their customer service is fantastic!

It goes down quite often. Reporting could be more efficient.

Efficient communication with my clients.

I primarily use it to audit reps at my job. I like that it's easy to search for specific agents at specific times.

I somewhat dislike the new format of the website.

I use LiveEngage to make sure reps are performing their tasks appropriately. I found that it makes it easy to perform my own tasks.

That it gives instant access to those needing immediate assistance with technical issues. We are able to limit the amount of time people are on the phones

nothing off the top of my head, as far as it has been used we have not had any pressing issues that I am aware of

Technical Support in real time, People expect instant gratification so this product allows us to offer this to clients