LivePerson Reviews & Product Details

Everything is very clean, intuitive and fresh to look at, and organized in a way where I can find it myself. Also the AI capabilities helped me a lot in answering to customers.

We've had a really positive use of e-bot7 so far. Nothing we can complain about.

Reduce Customer Support Requests, Drive up Automation and increase Chat response rate. In all areas we have seen significant improvements.

Customer support is super quick and helpful.

Lack of customization options for the agent and no ability to send chat transcript to users.

Great use of the labeling system

The capacity to pull reports, set custom dates and channel is extraordinary. This aides effectively track measurements, for example, normal cooperation times, hold up times, and any relinquished collaborations. LiveEngage makes tending to client concerns fast and simple continuously. Client account subtleties shows when the interaction is taken. The best thing about LiveEngage is their client support,their client support is remarkable.

We sincerely scarcely ever have down time with the item. Suits our organization needs up until this point and is reliable.

LiveEngage fills in as a connection between us and our clients. To my organization,it has empowered us fragment web guests dependent on exercises, for example, the piece of our site they visit,how long they spend on a specific page ,their past interactions with our service agents and so forth. LiveEngage high adaptability and usefulness has enormously streamlined our lead securing endeavors.

The opportunity to make/setup campaigns to our specifications,ease of execution into sites, the measure of data that we're ready to track of our client's makes this instrument helpful. It enables us to distinguish troubled clients with negative assessments and structure some extra/imaginative ideas for them.

It's a great deal of substance by the by, the stage is basic and easy to use. There's nothing we aversion of LiveEngage.

We use LiveEngage for online client administration, website backing and deals support. Having the capacity to see what number of individuals on our site at any given time,helps me know which urban areas our advertising is the most grounded and getting the most consideration and which urban communities are getting the least measure of consideration. It is anything but difficult to talk with individuals, they simply click a catch and I get informed. Along these lines, everyone of our clients gets their inquiries replied.

I like how easy the interface is on LivePerson, we have been using this program for over 6 years now at our company and can honestly say it is the best chat tool to meet our business needs. We are a bank that services many different departments and LivePerson allows for streamlined reporting and monitoring for all our services.

I would like a different interface for the administrator to be able to view the active chats differently. Currently you have to click into each active chat and then you get a row of them on the bottom of the screen, it would be nice to be able to manage them more in a view.

Our company currently uses LivePerson for online customer service, site support and sales support. The benefits to being able to chat with an agent are for our users who sometimes do not have the time to call in and can spend the time on chat verses the phone, these users genuinely give us higher rated feedback and like the online support.

I like the interface it is easy to use and type into. We have them fill out a pre survey to have their information handy

I dislike that the system will lag sometimes and sometimes people open up the chat window and never say anything and our policy we have to give them 7 mins to reply

we give chat which gives the people that we talk to a chance to communicate when they can not talk on the phone or maybe they are deaf and this is one of the only ways they can communicate

I like the Connection Area, there are really good articles about how to get the most out of your live chat experience, better ways to engage when chatting and how to use MCS (Meaningful Connection Score).

There is nothing that I can think of that I dislike.

We are live chatting our customers from our website, answering questions in real time. Our customers get to text chat with a live agent and they love that.

Live chat provided by liveengage is super helpful! I frequently see customers tell us how much they like the feature. Lots of agent management options too.

Queues are a little tricky to manage. There aren’t easy automated options to turn them on and off at certain times.

Handle customer concerns more quickly than phone calls.

I like being able to view how many people on our website at any given time, it helps me know which cities our marketing is the strongest and getting the most attention and which cities are getting the lowest amount of attention. It is very easy to chat with people, they just click a button and I get notified. As soon as I get notified I immediately chat with the person. When someone wants to chat, I also like that I can see what page the "chatter" is on. This helps me answer questions better. Another feature I really love is that if for some reason I am away at my desk, people can leave messages for me to come back to later! This way, everyone gets their questions answered.

There is nothing i dislike about this product. I think it is very affordable and worth the money if you need some kind of easy "chat box" for a company website.

When marketing Job Fairs and hiring events, people hate talking on the phone and don't answer my phone calls when I want to give someone information. The Live Chat lets the person come to me, ask their questions without having to talk on the phone. Other people who come across our website randomly, can reach out to us with a click of a button. They don't need a pre-existing contact at HireLive to reach out to.

I like that the consumer can see when we are typing and that we can see where they are from and what part of the site they are on.

I don't like that we are unable to toggle between both of our Live Chat systems to take multiple chats at this time.

It gives us more direct contact with our consumers, which makes it easier for them to communicate with us.