Unclaimed: Are are working at LivePerson ?
LivePerson Reviews & Product Details
LIvePerson is a live chat software that is backed by powerful AI customer engagement solutions that let businesses have conversations that help engage customers seamlessly. With LivePerson, brands can help manage better interaction with customers while minimizing customer care overhead and facilitating better sales.
( 1 )
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
The features and different integrations LivePerson has with SMS and other messaging channels.
Not much/if anything I don't like. It's been a great experience overall.
Being able to easily and with minimal friction connect our customers with live chat agents.
Innovative, fast, long term excellence, excellent customer support.
I think the software is easy to use and easy to set up
I implemented a chat bot for FAQs
E-bot7 is truly language agnostic. We can use the tool for customer service operations in both English and German.
Our partners very quickly got into the tricky situation that their customer service agents have less work to do. Tough decisions needed to be made.
We’ve implemented a leaner customer service process with our e-bot7. We are able reduce the time to resolution dramatically and increase accuracy.
Easy to use platform, very short delay from setup to go live and great support from e-Bot7 technical team
Lack of connectors to consume custom APIs and Services
We can develop easily simple conversion funnels and propose great customer self-care
Der Kundenfreundliche Support durch das komplette e-Bot7 Team bei Fragen ist unschlagbar gut.
Uns gefällt eigentlich alles an e-Bot 7.
Wir haben einen weiteren Kanal für den Kundenservice hierdurch eröffnet um automatisierte Antworten auf Standardfragen zu generieren.
Very good support with fast and individual help
It doesn't support every Platform, like Twitter.
There are some issues regarding the assignment of chats.
For us, the implementation of e-bot7's solution was long overdue and without alternative after it was recommended to us by one of our partners. We have compared e-bot7 with other providers and do not regret our decision at all. Everything so far has gone off without a hitch and super professionally: The solution has been implemented after only about two weeks and it perfectly integrates into our customer service ecosystem. No technical knowledge is needed to operate the console and build bots. The great majority of our customers use this additional touchpoint to have their requests resolved. Thanks e-bot7!
Nothing to complain about. The product gets improved with updates being rolled out on a frequent basis - e-bot7 has great potential.
With e-bot7, we have responded to the increased demands of our customers: 24/7 support without long waiting time through customer service automation. We do receive very positive feedback from our customers!
With e-bot7, we have changed the way how we interact with our customers. The solution allows us to have instant interaction with our customers to provide support as well as market our services and products.
We haven't discovered any larger downsides yet; notifications within the platform could be improved though. Other than that, all fine.
Resolving customer issues 24/7 - our customer base grew strongly in the past months. Most importantly, we have experienced a significant reduction of our e-mail and call volumes and reduced overall wait times by about 65%.
In general, e-bot7’s software is a great way to improve your contact center in customer service. Its intuitive use even allows non-coders to leverage the advantages of an AI-driven solution and hence can be seen as a great first initiative into this field for your business. With the help of the console, we easily and quickly set-up our first bots and trained them with the input by our customers. Afterwards, we use the possibility of iterating our bot logics and profited from the support of e-bot7’s helpful customer service. In our experience, ebot7 not only helped with solving the issues we addressed but they even come up with new ideas and advice for improvement proactively. Hereby worth a mention is also e-bot7’s helpcenter with handbooks and tutorials to help yourself in the first place. All in all, e-bot7 tries to establish a long-term and mutual partnership with your company instead of only focusing on quick future SaaS revenues.
The outcome of e-bot7’s chatbot solution was very dependent on our own set-up knowledge base as well as the willingness of our contact center agents to improve the automation of the bots. Especially in the beginning, we therefore had some downsides in our solution until every party involved grooved in and aligned with each other. Furthermore, we had a couple of long waiting periods for our customized technical extensions for our individual solution.
Here are just some figures we realized: - Opening of the channel Chat next to telephony & e-mail - 70% automation of all messages - 25-60% of all requests now come through the chat channel
The implementation of e-bot7's solution ran smoothly. Most valuable for us, however, is the great relationship with e-bot7, especially the Customer Success Team. Through their extensive experience with customers from various industries they have a great expertise that they use to guide our decisions and provide valuable insights to take our customer service to the next level.
At the beginning we lacked internal resources to implement the solution as scheduled. We didn't think that the implementation and go-live would happen so quickly.
-No longer waiting times for our customers anymore due to automation -Great experience for our customers -Convenient tool for our agents which significantly reduces their workload