LivePerson Reviews & Product Details

They are prompt and supportive of improving business strategies.

I have nothing to dislike but I may suggest a more improvement to Elpi may help search concerns with more ease.

LivePerson is helping with providing helpful assistance to our agents in terms of fast customer response.

Liveperson is a great, contiually evolving platform with flexibility to meet the needs of complicated finanicial institutions and friendly, capabile customer success support.

As with some established plaforms, some areas of the plaform are due for updating. In particular the reporting suite is somewhat slow and clumsy compared to other areas.

LivePerson has helped us increase on-site sales engagement. In addition the bots help us handle the customer service inquiries generated through these sales engagements and has helped us reduce inbound calls to our service center through these automated bot interactions.

Extremely user friendly, interface is simple and the features are neat.

Perhaps a bit more open to manage settings on the account as it has some restrictions according to the business line. The new left hand side menu.

Improving MCS tool as for Spanish language works but not at a 100%, as in Spanish language we need to see the context.

The LivePerson tool is very robust and has a lot of modern capabilities. I also love the support offered. Partnering with the team at LivePerson, and explaining our vision/roadmap, they are always extremely helpful in bringing our vision to life.

Concerning messaging in various languages, I wish LivePerson had the ability (out of the box) to not offer a specific language if there is no agent logged in that speaks that language. Also, if the tool had the ability to offer separate message thresholds for different channels. Example, the ability to set an agent 's profile to accept 4 web chats but only 1 SMS. There's only one threshold per agent.

We use LivePerson for all our messaging (webchat, SMS, WhatsApp, chatbots) - previously most of our contacts were phone and email. With all the messaging options that LivePerson offers, our contacts have shifted, and messaging accounts for most of our contacts. Messaging also has a higher CSAT rating than phone and email contacts. The LivePerson platform allows us to offer channels that customers want to use.

Social media integrations are amazing. Great product with great features Love the product; easy to use - from an agent perspective as well. The one-stop shop for multiple channels like Facebook, Twitter, apple business chat, google business messaging, etc is great

Nothing big to dislike, but the reporting can be a little nicer. Its a great product and it would be super nice if an email channel is also added to the product.

We use a live person for various messaging/chat channels. Amazingly beneficial for our agents and operations. Lot of great features in the product to use.

It is really helpful in case you have a large amount of contacts (both private messages and public comments) on your Company's social media channels. The chat also provides to customers with an easy and performing tool that allows them to be assisted from the Customer Care team. The wide choice of features and personalization offered makes Live Person a great tool.

There's no integration with Salesforce. It could be great to have an integration between social media and chat messaging and Salesforce. The insights are good but to be totally honest they could be better organized in a more user friendly way.

It is helping our customer care team to manage large amounts of customer contacts in a performing way. It is providing - through the chat - a good tool that allows the customer to be assisted in a fast an easy way.

I feel that with Conversational AI, they are at the leading edge with the services they provide.

Although there were issues with difficult representatives early on, over the last few years they have become a very important partner.

We are capturing a Users issues and solving them at the point they occur on the website. LivePerson services keep the User engaged and secure that they are progressing along the correct path.

The best part is the team there, the support offered, etc.

The technology is probably slightly light in terms of updates.

Allowing us to QUICKLY connect to customers and solve their needs without a lag.

Sehr hilfreiche Konsole, mithilfe der Tutorials und den sehr zuverlässigen AP von e-bot 7 einfache Handhabung möglich. Absolut empfehlenswert!

das Design der Konsole und das Message Center sollte überarbeitet werden. Unübersichtlich und Interface leider nicht so anschaulich.

Wir erhalten durch die Konsole weniger Anfragen bzw. weniger Anrufe. Dadurch haben wir mehr Kapazitäten für andere Aufgaben zur Verfügung. Durch die Konsole werden viele Fragen, ohne einen nötigen Mitarbeiter beantwortet.

Good interface and customer service orientation, useful in communication with clients

Additional tasks and coordination in the daily business, to keep the bot up 2 date

Reduce amount of customer requests for our service desk, upselling possibilities through advertisements