I like the idea where they have a point person for our account who responds to our queries in no time. We always felt confident that somebody is rightfully in charge. On-boarding of employees is super-easy in their portal; and if you need assistance, their Customer Support assigned to our account is always easy to reach... and to top it all, very professional to deal with.
In all business dealings, we do have some hiccups though, but i don't want to highlight that. As what matters most to us, everytime we have a problem with Papaya, they're readily available to assist. In short, they're not gonna throw us off the bus... in times of problem/s.
They handle everything about our Payroll Management, and all we have to do is pay the whole thing and Papaya as well. We have more time to focus on our business for growth, and leave the Payroll hassle to Papaya, the whole time!
The pre sales and implementation process were very smooth, the system was implemented seamlessly. The customer support we have since received has been very good, particularly the speed of response.
Navigating new labor markets is tricky, and sometimes it would be good if the Papaya team provided recommendations when setting up new projects. Also, we are still finding our way through some of the pecularities of paying expense claims (and tax treatment thereof) in different parts of the world.
Helping us to engage talent in markets where we do not have a local entity
Efficient Onboarding in 48 hours - was smooth
Expensive, a bit more than the competition also they gave a discount
I found Papaya Global through this site: https://remotepad.com/best-eor-companies/ The choice was done after talking with their rep. Everything was smooth, however they are clearly on the pricey side. But i assume quality has a cost.