Printful Reviews & Product Details

nothing. It is the weakest link in our business. It is an embarasment to the word business itself. I am at a total lack of words to describe how bad this company is.

the only explanation for Printful's existence is some bizarre experiment in trying to do everything wrong just to watch how people react. Please end the experiment.

Printful is only creating problems, costing us money and customer trust.

The concept is good, and the technology to create custom items is reasonably easy to use.

The first issue is the inferior quality of items and printing. We used and ordered a wide range of shirts, hoodies, sweat pants, water bottles, phone cases, jackets, and dozens of more items over the last 9 months. The product quality and printing were always inferior - faded and blurred even though their system assured the print quality and files were good. The worst part has been dealing with them when multiple packages placed by various customers fail to arrive. They do nothing to track or notify of these events and then absolutely refuse to assist in any way to help resolve the issue. They refer you to a website that is in Chinese and proceeds to tell you that you're on your own from there since they have it marked that they sent it out. After several customer complaints, we gave them the benefit of the doubt, but the same issue keeps reoccurring, and they refuse to help or support us. It has been one problem after another, and they refuse to take any accountability for assisting the customer using their platform. Again, we wanted and tried to make this service work and gave them more than enough chances to help us stay a customer. If SERVICE and quality are essential to you and your customers, you should avoid using Printful by all means necessary.

It would allow us to sell merchandise on demand if it worked as described.

Nothing. Do not buy from this company. I submitted a simple t-shirt order that they never delivered. Not only did I not receive it, but USPS never received it from them. They did nothing to help me.

Printful owes me hundreds of dollars for never completing my order and then telling me they can't do anything about it. They told me to look for the order on my own with USPS. Disappointing, It should not be a customer's job to find and deliver their own package. Order at your own risk.

Customer service entirely unhelpful

There is nothing that I like about this company.

They have terrible customer service. They took my money and never sent me the merchandise. They will not give me a refund. They owe me over $500.

I am just having MORE problems with them.