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Supportbench
4.9
(80)
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Supportbench Pricing Overview

Supportbench Pricing Plans
Supportbench has not provided pricing information for this product. This is common practice for software sellers and service providers. Contact Supportbench to obtain current pricing.
Pricing information for Supportbench is supplied by the software vendor or retrieved from publicly accessible pricing materials.

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Supportbench Pricing Reviews

Small Business (50 or fewer emp.)
Jan 26, 2024
 Source
Overall Rating:
5.0
Selenia G. avatar
Selenia G.
Manufacturing Asociate 1
Share
"Streamlined Support, Real Results with Supportbench"
What do you like best about Supportbench?

Supportbench's AI-driven features are top-notch, especially for activity summaries and response generation.

What do you dislike about Supportbench?

So far, I haven't found any dislikes, but I'm still pretty new to the system

What problems is Supportbench solving and how is that benefiting you?

We had a backlog of support tickets and simple tickets were escalating often. but our workflows have been seamless with Supportbench and we're accomplishing tasks much more efficiently. The team has seen a lot of value in the Platform. Supportbench streamlined our response time, leading to a noticeable increase in customer satisfaction. We've had way fewer escalations since implementing Supportbench.

Small Business (50 or fewer emp.)
Jan 25, 2024
 Source
Overall Rating:
5.0
Calista O. avatar
Calista O.
Veterinary Doctor
Share
"An Excellent Customer Support Tool"
What do you like best about Supportbench?

It’s so easy to see customer health with Supportbench. At a quick glace, the dashboard gives me health scores of all customers so I know who’s at risk before alarm bells go off. I can respond long before there’s an urgent problem. My teams productivity has had a dramatic increase, our customers are showing way more satisfaction and so far our retention rates are up and churn rates are down.

What do you dislike about Supportbench?

There are a lot of updates to Supportbench and we need to stay on top of all the new features so we can add additional value to the team, but sometimes it’s hard to keep up.

What problems is Supportbench solving and how is that benefiting you?

We’ve recently moved from an older ticketing platform to Supportbench and the transition was easier than we expected. Supportbench is more comprehensive, but at a fraction of the price

Small Business (50 or fewer emp.)
Jan 25, 2024
 Source
Overall Rating:
5.0
Naveen S. avatar
Naveen S.
Software Engineer
Share
"Supportbench: Enabling and Empowering Support Teams"
What do you like best about Supportbench?

The creation of AI knowledge base articles and the implementation of ChatGPT-enabled bots distinguish themselves for their efficacy in managing customer inquiries. The platform's holistic design is oriented towards optimizing the efficiency of support tasks.

What do you dislike about Supportbench?

Cost can pose a significant consideration, especially for businesses operating within constrained financial parameters. While the long-term benefits justify the expenditure, the initial financial outlay may present a challenge for certain organizations.

What problems is Supportbench solving and how is that benefiting you?

The incorporation of Supportbench has yielded notable reductions in response times and a concurrent elevation in customer satisfaction. The utilization of data analytics has proven instrumental in deriving invaluable insights, thereby facilitating the refinement of our support strategies.

Small Business (50 or fewer emp.)
Jan 20, 2024
 Source
Overall Rating:
5.0
Piyush S. avatar
Piyush S.
React Developer
Share
"Supportbench: Intelligent Customer Support Solutions"
What do you like best about Supportbench?

The implementation of AI knowledge base article creation streamlines processes and improves customer self-service efficiency, resulting in significant time savings. The intuitive and comprehensive ticketing system further contributes to a seamless user experience.

What do you dislike about Supportbench?

The cost of the AI features is relatively high; however, their indispensability is underscored by the elevated efficiency levels we have attained.

What problems is Supportbench solving and how is that benefiting you?

Our support team has enhanced its capabilities to promptly address customer requirements, thereby elevating the overall quality of our service.

Small Business (50 or fewer emp.)
Sep 08, 2023
 Source
Overall Rating:
5.0
Ahmed L. avatar
Ahmed L.
Business Supplies And Equipment
Share
"Great Ticketing Software Supported by AI"
What do you like best about Supportbench?

I've found the dynamic SLAs and KCS knowledge base particularly handy in streamlining our support process. The AI-driven sentiment analysis is a game-changer, offering real-time insights into customer feelings. But the standout feature has been the AI Predictive CES, which offers a quick glance into customer's feedback on case resolutions, coupled with the AI First Contact Resolution detection. It’s amazing how accurately it identifies if a case was resolved on its first contact.

What do you dislike about Supportbench?

While the regular updates indicate active improvements, they can sometimes be a little annoying. Although, with time, I've seen these changes ultimately bring more value.

What problems is Supportbench solving and how is that benefiting you?

With Supportbench, we've seen a remarkable uptick in customer satisfaction. The customizable dashboards make data-driven decision-making more intuitive..

Small Business (50 or fewer emp.)
Sep 05, 2023
 Source
Overall Rating:
5.0
Delano A. avatar
Delano A.
Digital Marketing Manager
Share
"SupportBench – Elevating Customer Service to new heights"
What do you like best about Supportbench?

As a business owner, Supportbench allows me to view my sales data as well as create workflows on our customer's information. Supportbench’s exciting feature allows me to view and respond to customer’s requests and questions more efficiently than usual. Integrating chatbots using ChatGPT is an amazing feature I thought I never needed. Customizable, user-friendly, and affordable sums up my satisfaction.

What do you dislike about Supportbench?

This is not a red cross against SupportBench but I do wish for their support to be as efficient as the SupportBench tool. At certain times, I require assistance immediately as my field is a fast-paced environment so quicker, more responsive support would be very much appreciated.

What problems is Supportbench solving and how is that benefiting you?

Maintaining a reliable and efficient customer service base is no easy task especially if you’re receiving requests and responses left, right, and centre but with SupportBench I am able to do this and MORE! At the end of the day, I would not want to compromise my business and with SupportBench I don’t need to as it is cost-effective and efficient.

Small Business (50 or fewer emp.)
Mar 20, 2023
 Source
Overall Rating:
5.0
Muhammad I. avatar
Muhammad I.
Linked In Expert, Instagram Sales And Prospecting, Data Research
Share
"A Comprehensive Support Solution"
What do you like best about Supportbench?

Thus far, our experience with Supportbench has been fantastic. It’s been the perfect system for managing our high volume of incoming cases rapidly and efficiently. One big draw to Supportbench is the price point. It’s incredibly cost-effective, especially when factoring in the volume of feature sets, as we’ve been able to replace some other expensive tools with Supportbench. We also didn’t spend a lot on the initial setup and training.

What do you dislike about Supportbench?

There are some reporting features we’re waiting for. However, Supportbench’s documentation and internal support have been excellent with workarounds.

What problems is Supportbench solving and how is that benefiting you?

This benefits me because it allows me to provide a more efficient customer service experience. It also helps me identify areas where I can improve my customer service and provide better support for my customers.

Small Business (50 or fewer emp.)
Mar 14, 2023
 Source
Overall Rating:
5.0
Islam H. avatar
Islam H.
Call Center Representative
Share
"Supportbench grows with our growing business."
What do you like best about Supportbench?

we lack some technical knowledge but we all adapted quite comfortably with Supportbench. It was a much smoother transition than I expected. We didn't have anything in place, and now we have this great system helping us track everything. We use email as our main form of communication but it's great that it's omnichannel in case this changes for us.

What do you dislike about Supportbench?

The per-agent pricing is quite reasonable for us at this moment as we paid for 2 years upfront. Hoping this rate remains consistent throughout.

What problems is Supportbench solving and how is that benefiting you?

I think Supportbench is a good choice for businesses without any system in place, looking to centralize all communication and tracking in one.