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SurveySparrow
Engage with Conversational Surveys
4.4
(1,903)
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SurveySparrow Pricing Overview

SurveySparrow Pricing Plans
Free trial
Free plan
Subscription
SurveySparrow has 5 pricing plans, from $0.00 to $699.00. A free trial of SurveySparrow is also available. Look at different pricing plans below and see what tier and features meet your budget and needs.
Free
Free plan
Basic
$39.00
/ month
Premium
$59.00
/ month
Business
$199.00
/ month
Enterprise
$699.00
/ year
Pricing information for SurveySparrow is supplied by the software vendor or retrieved from publicly accessible pricing materials. The pricing details were last updated on February 18, 2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SurveySparrow Pricing Reviews

Small Business (50 or fewer emp.)
Aug 31, 2022
 Source
Overall Rating:
5.0
Grace E. avatar
Grace E.
Director Of Revenue Operations
Share
"Small start up using for NPS - happy with experience!"
What do you like best about SurveySparrow?

The price was what sold us on this, but the interface is easy to work with as well. Their customer service team is very responsive which is great, and have hopped on a call with me to help me troubleshoot in the past.

What do you dislike about SurveySparrow?

It's a younger tool missing some customization at the level we purchased. The way they package different product offerings within their pricing tiers frustrates me a bit. I need one additional feature but can't justify leveling up and taking on the additional cost just for that feature. I do with they had an a la carte option when it came to packaging.

What problems is SurveySparrow solving and how is that benefiting you?

We're running NPS through SurveySparrow. The package we're at allows us enough customization to satisfy our needs. NPS helps us to track how customers are feeling about us without prompting them for an answer face to face, and we greatly value the feedback. The NPS functionality within SurveySparrow is cost-effective and does what we need it to do. We looked at other competitors (SurveyMonkey, Gainsight) and felt that SurveySparrow was our "goldilocks" and offered what we needed at the price point we were looking for.

Small Business (50 or fewer emp.)
Jul 28, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Simply the best experience!"
What do you like best about SurveySparrow?

Been using Survey Sparrow for several months as a free user and the quality of their surveys, the feature set, and especially the customer service is nothing but the best and helps my business get more bookings. After several months, I contacted the customer support which was very responsive and they spoke excellent English!!!! despite not being US-based I think. My account manager was stellar. Very courtesy and professional. Again his use of the English language was amazing and somehow his tone make me feel very comfortable. In any event, after consulting with him he upgraded my account and even threw in a generous discount just to help me with my immediate needs. For real, this is the place guys!

What do you dislike about SurveySparrow?

Pricing. Despite being cheaper from the options out there it's still rather expensive. I think a good price for something like this is probably no more than 35 per month as most of the businesses that would use this are a small business and the standard pricing is a bit too much, especially with COVID. But if you have the budget... this service is worth 100%

What problems is SurveySparrow solving and how is that benefiting you?

make my site be more functional and responsive and give my users the feeling that my business means business.I use the surveys as interactive contact forms and for conversion tracking.

Small Business (50 or fewer emp.)
Nov 23, 2022
 Source
Overall Rating:
3.0
Daniel R. avatar
Daniel R.
Chief Operational Officer
Share
"It's like Typeform, but with room to grow..."
What do you like best about SurveySparrow?

SurveySparrow does an excellent job when it comes to Survey Presence, feeling clean while maintaining a detailed and engaging feel when taking surveys. It does not have any limitations, and everything I needed was there for me to test out and build upon. The UX has a nice feel to it, and you get a chance to see the craftsmanship that gives this product a lot of potential. My favorite and their most prominent feature throughout the software would include the various dashboards you can import, allowing you to read your data across multiple surveys while seeing everything on one screen. You can start a trial for their software free of charge, and even if you aren't sure whether it's something you want at the moment, they will allow you to extend your trial, once again free.

What do you dislike about SurveySparrow?

While SurveySparrow is doing a good job when it comes to surveying design and feel, their UI can feel a bit clunky at times, and while the user end feels quite nice, there are sometimes where I feel as though there isn't enough direction or sometimes parts of the software can feel like they're missing until I find it in a place I'm not expecting it. The software came out in 2017, so given it's relatively new, there are updates rolled out to fix these sorts of issues, and it's easy to forgive them for those cons when there are a lot more pro's to it. Compared to other software, it can also get very pricy, with their lowest plan coming in at 10 users for $99 a month, and all the way up to $500 a month for enterprise. It's for sure not a software for your average SMB, and for the features, I would say it wouldn't be worth it if you are looking for something on the low end.

What problems is SurveySparrow solving and how is that benefiting you?

WIth SurveySparrow, I can see my data all in one place, without having to compare it manually through different surveys individually. It allows me to be more efficient when comparing data, and reacting to changes I need to make.

Small Business (50 or fewer emp.)
Sep 26, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Featureful and better value-for-money than the competition"
What do you like best about SurveySparrow?

Compared to some of its big competitors SS offers greater flexibility in letting you change the form and flow to best suit your audience

What do you dislike about SurveySparrow?

With the similarity in pricing across the leading platforms, those using a competing platform may feel the marginal gains offered by SS are countered by the non-financial burden of switching between services; the pricing should be more aggressive given competitive landscape.

What problems is SurveySparrow solving and how is that benefiting you?

Helping enable user-led design and delivery.

Small Business (50 or fewer emp.)
Sep 03, 2023
 Source
Overall Rating:
4.0
IM
Itishree M.
Co Founder At Pride Odisha Feminine Products
Share
"Conquer collecting data for presentations with SurveySparrow."
What do you like best about SurveySparrow?

The upsides for SurveySparrow are as follows - 1. The onboarding process regarding SurveySparrow is very efficient. One doesn't requires to spend ridiculous amount of time opening up the accounts. Which helps in retention of the client. 2. Data collection required to create a healthy data dictionary requires heterogenous complex data. What I find best of SurveySparrow is that one can create simpler surveys and stitch them out into the final report. 3. The data analysis in SurveySparrow is top notch and out of league. It has saved me hundreds of hours for compiling the entire data into the final report. It provides adequate data to present them at a conference or add in the final reports without much editing.

What do you dislike about SurveySparrow?

The downsides for SurveySparrow are as follows - 1. The one downside which makes it difficult for small enterprises to obtain it and play with data is its highly pricey plans. Although it has various features but still seems not so value for money in comparison with other survey platforms 2. The learning graph of SurveySparrow is really high. I had to go through various tutorials and articles to learn the thing, which eventually creates a hassle for a beginner. This impacts the retention of the new customers. 3. Another thing which I think can be improved is that they should allow to export the reports into pdf form in the free plan.

What problems is SurveySparrow solving and how is that benefiting you?

We at our organisation use SurveySparrow to see the market sentiment and getting feedback from our customers. We check the engagements of our products pre launch and take the feedback and export it into our final annual reports to hand it over to our engineers to improve on the products. We lately used it among our team internally to get them answer few critical office culture issues anonymously. Overall its a quite good feature packed offering with only its price being the real disadvantage.

Small Business (50 or fewer emp.)
Nov 29, 2022
 Source
Overall Rating:
5.0
jason e. avatar
Jason E.
Web & Internet Marketer
Share
"SurveySparrow"
What do you like best about SurveySparrow?

Personally, Survey sparrow is the best survey builder. It's beginner-friendly and cost-effective. It offers advanced survey-building solutions for pro efficient product communication or any business purpose. It's 2+ that I've been using this tool with 3 different websites and it's performing extremely well. One amazing thing about the S. Sparrow is the fact that I can create simple and natural surveys which get users to clearly understand my survey purpose and causes them to interact well with the forms. One amazing feature of this tool is the conditional logic option which gives a human-like conversational clarity to my forms and that increases conversion rates. It's a nice tool and ultimately, the best in the industry now, for those looking for more advanced survey-building technologies for their businesses. The analytics and reporting functionality provides accurate traffic data and this helps us to keep a track of our user's demographics, interests, locations, and more. The client support is very friendly.

What do you dislike about SurveySparrow?

The cost of using survey sparrow is a bit high. High in the sense that, not every single business online is an enterprise- some are owned by private individuals with low budgets, and others by startups who are still struggling to find their way out. It would be better if the Survey Sparrow team would make slight adjustments to the pricing tiers to attract more customers.

What problems is SurveySparrow solving and how is that benefiting you?

It helps us to better improve our services by knowing exactly how our clients feel about our services. It's my number recommendation for any business looking forward to improving its product quality or services.

Small Business (50 or fewer emp.)
Jan 27, 2022
 Source
Overall Rating:
4.5
Meritta Anju J. avatar
Meritta Anju J.
Student
Share
"Using SurveySparrow for Educational Research as a student"
What do you like best about SurveySparrow?

The SurveySparrow experience is beautiful. From creating the forms (picking from a template) to adding images to questions, using logic to skip certain questions can add a lot of value to the form. Many of my participants left a feedback saying that they loved the interface and that helped them complete the survey even though the questions do get dry after a point. For research purpose, this is a good tool, I could create my survey in about 3 hours and the integration helped with collecting data at one place. I also liked the contact with the Account managers that are specifically assigned to assist with onboarding and using the software.

What do you dislike about SurveySparrow?

I truly love the interface, yet I feel as a student, the pricing options can be difficult. Please do look at the billing page and also pay attention to the annual contract clause before deciding to use SurveySparrow.

What problems is SurveySparrow solving and how is that benefiting you?

The participants attrition rate is less, I feel the survey remains engaging due its interface.

Small Business (50 or fewer emp.)
Dec 05, 2022
 Source
Overall Rating:
5.0
Farha T. avatar
Farha T.
Product Design Launchpad
Share
"Surveysparrow: Giving Me the Power to Create Meaningful Surveys for My Business!"
What do you like best about SurveySparrow?

I recently started using Surveysparrow for collecting customer feedback and I'm really impressed with the tool. It has an intuitive and user-friendly interface that makes it very easy to create surveys and collect feedback. The platform also offers great customization options to make the survey look more attractive and engaging. The real-time analytics and reporting feature is also very helpful and provides valuable insights into customer responses. Overall, I'm very pleased with the Surveysparrow tool and highly recommend it!

What do you dislike about SurveySparrow?

Surveysparrow needs to improve its customer service for a better user experience. Additionally it can improve its pricing for students by 1. Offer student discounts or special packages tailored to student budgets. 2. Introduce a free or discounted trial period for students to experience the product before committing to a purchase.

What problems is SurveySparrow solving and how is that benefiting you?

Surveysparrow is providing an efficient and effective platform for creating surveys for UX research. It offers a range of features such as customizable templates, robust analytics and reporting, and detailed data collection.Additionally, its advanced analytics dashboard helps me to analyze the data quickly and gain valuable insights for my UX research.