SurveySparrow Reviews & Product Details

The reporting structure and the UX and UI of the website

the loading time of the page I found a bit of delay on my Wix website

The ease of use of the website

It's easy to use and make surveys even though I didn't get to thoroughly test it out.

Nothing. I have too few of a following to kgo for the offline surveys right now.

Art commissions at a convention

The interface is beautiful and very easy to use

I am a Portuguese speaker, so a translation for my language will be nice

I use for briefing clients at the moment, but doesn't work well for this.

How easy it is to provide and get reviews

I didn't find anything wrong or difficult here

Comparative study

Easiness in handling survey, easy for the customers

Colour combination of UI, Handling of steps

We need to gather more insurance claiming information like the complexity of processing a claim

I enjoyed the power of the platform. It provided a variety of options beyond a standard survey tool.

The interface was actually a bit overwhelming, which is why in a pinch I had to use Microsoft Forms for the workshop evaluation survey.

Trying to deliver a survey with images to share insight on specific content from a workshop.

friendly interface. But unfortunately not free

The advertising techniques are embarrassing. Try something new.

To do my questionary. Hope to find more.

Every feature springs a surprise,especially the chat option keeps the user engaged

Haven't encountered any feature that provokes me to dislike it

The questions in the templates available allows users to express their true feedback unlike other applications that mostly capture objective feedback. It has helped me make informed decisions

Slick user interface makes survey-making easy

Results are best displayed as numerical answers; it's hard to organize open-ended results

Track client satisfaction and progress

Simple to create surveys. Plenty of menu drive options like multiple choice, radio buttons, check boxes etc.

Unable to upload data from excel or word to create surveys. Also, one time download option should be provided before purchase.

Collecting market information for launch of a new product. Certain patterns have become clear.

The surveys are easy to make, and there is a high-level of functionality. I was able to make the survey I wanted very quickly, and was very happy with the results we received.

The customer service and pricing model. There aren't any subscription services for one or two surveys, it's only for a minimum of six-months. Unsubscribing is also not possible without talking to customer support, and after submitting two tickets, my subscription was only canceled after I sent them an email that I was contesting the credit card charge. Additionally, they required an onboarding meeting, even though I'd already made the survey I wanted and didn't really need help. Overall, the business model comes across as predatory, but if you plan on making a lot of surveys for a long period of time, the service is the best I've encountered.

SurveySparrow made making my survey very easy, and made viewing the results easy, and allowed for easy analytic sharing for shareholders. If you are making complicated surveys with a lot of conditional questions, it's the easiest product to use.

I appreciate that SurveySparrow offers a number of different types of surveys to create. Whether you want to make a basic classic survey, a chat-style survey, or even an offline "kiosk" survey, there is an option for that.

I had no budget to work with, and I needed a free product in order to accomplish what I needed. Unfortunately, the trial version of SurveySparrow only allows for 100 responses, so there was no way this would work for me.

Unfortunately, I was unable to utilize SurveySparrow for what I needed, since the response quantity is limited for a free trial account. The basic plan is $19 per month, but with no budget, I couldn't make it work.

formatting and ease of use is very very nice and great to use

sales pushiness, I found the sales staff almost aggressive, complete turnoff

It has been very nice to use the platform for in-house product dev

It's a good tool for surveys, I used it for a project I had and it works well.

I had a really frustrating experience with Survey Sparrow, and I must say it was far from pleasant. I decided to cancel my plan a few days ago, and now it claims I'm on a free plan. That's not what I signed up for. I paid for a full year, but I can't access the plan anymore. It's utterly infuriating. I contacted their support, and it was like talking to a brick wall. They told me that since I canceled an active subscription plan, the features are frozen. Okay, I get it, but I paid for a full year, and I just wanted access until it expires, with no auto-renewal. They insisted that I have to pay an extra fee to reactivate it, which makes absolutely no sense. I even asked for a refund, but they shot me down, claiming it's against their policy. It's like they're following some robotic script instead of trying to help me get what I want. As a startup worker, I've dealt with numerous services, and this is hands down the worst cancellation experience I've ever had in the ecosystem. It's beyond disappointing. I canceled because they automatically charged me for another year without any renewal email. Now they want me to pay more for a plan I already paid for. It's absurd! All I wanted was to use the tool until my original subscription expires, without any auto-renewal, and it feels like they're making it unnecessarily complicated. Survey Sparrow seriously needs to step up their game when it comes to customer support and billing policies. This whole experience was a major letdown.

I used it to create surveys and automate a workflow with the answers

The customer support is responsive when you have an issue, they are very helpful and will go out of thier way to ensure that your product is solved. Unfortunately great customer support does not make up for a terrible software product

Initially, I found the software sometimes buggy with the survey not loading when a user clicked on the link. But this happened when I first started using the software, and I have not encountered the bug as of late. However, as I've continued to use the software over the last 15 months I've come across more and more bugs that really shouldn't exist in a product. A number of users have reported the survey simplely crashing half way through. Many survey elements render beyond the end of the page and it's impossible to scroll down so users can't complete the survey. Resulting in many upset emails from my users. The spam filtering is non existant and my latest survey has been flooded with hundreds of fake responses.

SurveySparrow provides cost-effective survey software with a comprehensive set of features. We are able to survey existing and potentials users of our eCommerce SAAS product to understand how their businesses are performing and build features that they are looking for

I liked some of the templates and the formatting, that it was easy to find, and had some decent options for layout and pleasant presentation. It's still a little underdeveloped compared to competitors.

It doesn't let you customize answers or do more multiple choice options than what's given, and the site is somewhat difficult to understand. I don't see why I couldn't customize more.

Helping me begin to learn about creating surveys to gauge market interest in my services. That way, I could tell people more about my company and find out who's interested.

The clean layout options and user experience

Pushy sales people! We liked the product itself.

n/a

Rewards and people approach to certain surveys. It can make people feel like they matters when it comes to survey related their job. Although they may not understand something that why to answer an outsider agency or agent.

Not always we get reward. Some questions aren't for everyone to answer, we may end up filling lot of surveys and left empty handed. But taking achance doesn't cost anything.

I haven't seen any reward yet. I can create form easily but people find it a bit complex to fill up the form or question answers. They usually feel like it may charge something initially or may need more time.

This tool is average as compared with Zoho Survey and Google Doc

Very Complex Account Setup Process. Not Simple UI Not Much Template They had made the jump logic very complex Although Some Functionality are quite good.

For NPS and Customer Feedback.

Using SurveySParrow, I was able to target customers with exit intent. I couldn't find this feature with any other survey tool.

The response time of the team is very poor. I still haven't received a reply from the sales executive.

I intended to target the customers on my platform to gather their behavioral insights.