SurveySparrow Reviews: 4.4/5 — Solid Choice

Matrix questions are the best part and the drag and drop in survey forms

That we cannot put our branding in the free plan.

The problem that I was facing was that Matrix questions were not available in Typeform and through Survey Sparrow this problem is solved.

We loved SurveySparrow over the competitors because of their great user experience, beautiful design, and ease of use. Their prices being as low as they are in comparison also was an easy decision maker! We also love the ability to use their network to get participants in our surveys!

There was not much that we feel SurveySparrow lacks in the area of SurveySparrow.

We love to learn from our internal employees and external customers on how they feel our services currently compare to others, ways we can improve, and we love getting suggestions from both on how we can always offer a better experience.

SurveySparrow has made my life easy when it comes to creating forms for different purposes within our company, like collecting data from users as we are a radio company we create surveys every week or two weeks to gather some data from users about what they like and don't like and what they would like to hear. Everything is where you need it. UI is excellent and has got all the fields that a person would need.

I don't think so there is anything to not like about SurveySparrow. It is effective in every regard and purpose.

After we shifted from our custom pre-built forms to SurveySparrow, we started noticing more interest from our audience, and the completion rate also increased from 50% to 70%, which is good.

I love that there are so many design options and survey types to choose from, and that I can make it so beautiful. It allows our survey to be on brand and I have no doubt that our customers love filling them out more than other surveys we've had in the past!

Wouldn't fault a thing! Love SurveySparrow!

Customer research with our customers. Easy to build and design surveys and easy to interpret the answers

The simplicity of use, the mobile app makes it easier to edit on the move

It could have a little more features and designs

None that needed attention

It was very easy to use and my data is really easy to access.

I didn't really like getting phone calls to upsell me.

I did a survey.

Very creative surveys and helpful for checking on the results

Maybe the ads and pop-ups which can be avoided

I got up with a feedback survey which was really good

The best is the easy is creating a survey with your plattaform

I think really nothing bad, only your branding in the footer buy i know is the minium for all your services

I think no problems working with it, very benefits like graphs, like informs, like centralized surveys..

It a platform that provides software solutions ,it can be in a diverse ways like cloud based ,surveys to get inputs,conversation form and feedback.to help improve and manage a product or company outputs.

Nothing's much just need to improve gge quality of there solutions and audience management forums.

It a platform that helps to solve lots of common issues in a company ,they help get feedbacks and reviews using surbyes and others means to gather consumer thoughts.

The UI is one of the best I have experienced. It is clean, easy to use, and has a robust set of features that puts many of the other survey apps in the past.

While the UI is stellar, there are times it slows down a bit. We have multi-layered surveys, and when it is complete, it starts to take a little bit longer to load, add questions, etc. Still, even with the slow downs, it moves much faster than our current solution.

We have multi-layered surveys that go out to thousands of users that help us plan for more education in the future, so we must get this data back and organize it to give us the best insight into what we need to do next. Our previous surveys also looked bland and outdated. Sparrow gave our survey a much-needed facelift and made it a better experience for our users actually to fill the surveys out.

Survey Sparrow is just self explanatory. There isn't a place to get lost or need assistance with.

I have yet to have an issue with Survey Sparrow so my honest opinion is there is no dislike.

I am able to quickly get feedback and test knowledge/training by using.

User interface and types of questions available

Not much. This is good. the pricing is a bit wonky however.

Marketing surveying. It is a very good tool. Very very superb tool. Was excellent to do market research with online digitized questionnaired.

Really nice layouts and helpful insights.

I had a great experience overall, all went well.

Discovering my audience and target groups helped me improve my product and sales cycle.

The easy Set-up and user friendly interface.

I can't think of any downsides at this time.

Getting insight on teaching methodologies and outcomes.

i like the application interface and the swift response to feedbacks. it also make work easier.the use of mobile application and the analyzing of responses is well designed.

i don't have anything i dislike about the application.

i helped my colleague with the input of data and registeration of customers. i don't have any problem whatsoever.

What I like the best with surveysparrow is user friendly and that it doesn't give any problems when using it.

I truly don't dislike much about surveysparrow .

Surveysparrow assists with creating and distributing surveys to understand consumers and employees.

Creating a survey form is very simple. You do not need any previous experience in creating surveys.

Analytics is a bit complicated. A bit difficult to understand

No problem as such that I'm facing. Surveyparrow is working great for me as of now. Just the analytics part I mentioned above

Easy to create surveys. There are plenty of templates readily available.

There is no option for one-time pay and use surveys other than the trial. Companies may not keep conducting surveys throughout the year. It could be a one-time exercise. In such cases, it would be useful if the company could provide such a pricing model.

Aesthetic and professional Easy to create and roll out a survey Reports on Dashboard

A fantastic, easy-to-use survey option with TONS of upgrades! Chat style surveys, branching logic, great embeds, deluxe design and form question options like likerts, NPS, stars, images, everything you could want! The chat support is great, you can hop on and ask how to do something and just now they even hopped on a call with me to demo a feature I didn't know how to use! That's unheard of levels of support.

Love this solution, just a couple tiny things related to the backend UX could be improved. Deep in the backend, some options are "below the fold" (ex. embed versions) or changes don't autosave the first time (ex. translations screen), and generally some options don't work the way they do on most automation platforms. However, this is the best fully-featured survey option that exists, especially with translations.

We did a large scale NPS survey and we are implementing this as a way to manage incoming leads from our website's many contact forms. Branching logic is clutch!!! We are global, so translations are everything! Love the ability to use logic to route form responses to different email addresses based on field submissions.

Chatbot surveys and client assistance is The best

A little bit slow when adding or changing survey questions

Adherence to surveys in long term research

This platform is so easy to handle and very user friendly. The reports are structured in the exact same way as per my needs. Thank you so much. Very impressed!!!

Literally nothing!. I love everything about this platform

Accessible in all the ways.

User Friendly. Very Attractive UI. Branding & Reporting functionalities.

No workaround to populate the results of 2 respondents on the same graph for relative comparison.

We are using the tool to run pre & post-assessment surveys for our participants. SurveySparrow is robust & very simple to use.

The ease of setting up skip logic and similar operations.

The free trial allowed me to do a survey up with to 100 responses, but on the pdf report not all the questions are shown.

The need to apply skip logic.

I love the template customization. You can make the survey be branded however you want.

I do not like that the free version has an expiration date. Surveysparrow could be used in many beneficial ways if you had a free service in my opinion.

I solved the problem of being able to compare data from unique survey takers easily. With Surveysparrow you can really customize down to very fine details about how the survey works and how your survey takers will see it.

Easy to use and navigate, structuring a survey with ratings is so usef-friendly - confidentiality can also be ensured.

None in particular. Overall quite satisfied.

We wanted to run survey with our customers and employees on various topics. During the pandemic, this was a easy solution for us, since its a web based tool, easy login and easy to respond for the respondents. Provides great analysis of the responses as well.

Easy to use, understand, and interact with the service - nothing else like SurveySparrow.

Conversation with tech support proved difficult.

We are looking to be a sharpshooter and engaging with prospective and existing clients on their terms. SurverySparrow allows us to get there much quicker.

Modern features, variety of choices when creating questions, logic abilities, user experience better than competitor brands, worth subscription in comparison to free competitors

Would like alternative option to pay for single survey use, ability to text

Creating fresh ways to interact with remote office team, realizing benefits with employee engagement

Customisation ability with Zendesk was really good.

Took a while to work things out however the FAQs are detailed.

Survey limitations with Zendesk are challenging so this is where SP came in.

easy to use and has lots of features to use and can integrate with several softwares

i did not find any at the moment when using it

creating surveys for customers

The customisation available for the survey forms.

The only thing I don't like is that it's a paid platform. XD

Beautifully customized feedback form.