Survicate Reviews & Product Details

We used Survicate to collect feedback on our new website. Since we didn't have too much visitors, we really appreciated the response rate that we got with Survicate. Widgets are unobtrusive and elegant. It’s very easy to install Survicate - we used Wordpress plugin, to install it. Generally It’s very easy to use.

Targeting was difficult to understand but we got a lot of help from the support.

We wanted to get general overview of what people think of our new website.

This is the most versatile survey program for any business that I know of. When I first started using it I thought it couldn't get nay better but these guys just keep improving the features and the ease of use. Better yet their customer service is outstanding. In fact, sometimes I think they never sleep waiting to help their clients.

Really haven't found anything I don't like about the program. I had an issue with the reporting but they corrected that right away and even added a little customization for me.

As a marketer I have multiple programs and websites and I'm able to use their program with all of them. I even signed up as an affiliate to offer it to my clients.

In comparison to other feedback collecting tools the response rate is great. Installation takes less than 10 minutes and it's well explained. I love the widgets design, which matches our website perfectly. I like the fact that you can set when the widget appears, which makes them unobtrusive. It's quite easy to create custom, even very sophisticated targeting segments - we use them to create the impression of personalized attitude. The best thing about Survicate is that you receive valuable feedback, straight from your customers or visitors, within few hours after the installation. As long as you know what to do with the data collected, you can turn it into priceless knowledge for the company.

There's nothing particularly to dislike. Some features were not clear for me when I used it for the first time, but I got response from the support team within few seconds, which was quite impressive.

We are using Survicate to test various hypothesis, when it comes to development of our product. We collected data from our customers after the purchase, so that we could understand which product features are especially important for them. We have also gathered a lot of feedback on our website - especially the purchase process. We've also used exit intent surveys to understand why people are abandoning the website and why people are not buying or product.

Survicate is an easy to use tool that allows us to collect NPS (Net Promotor Score) data on our website. This is done through a simple screen pop-up that asks the visitor to score from 3 emoticons - Sad (detractor), Neutral (Passive) and Smiley (Promotor). Customers can also leave comments if desired.

We had a few issues with getting the settings right for our clients, to ensure the pop-up was engaging but not annoying. Daniel has helped us to amend the settings to accomplish this.

We had a company wide goal to reach an NPS score of 50% in 2015 which we easily achieved and we have now set ourselves to reach an 80% NPS score during 2016.

This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers.

customization of widgets took us a while.

we generate leads for our sales team.

It's a great possibility to better understand our client. Tool is flexible and gives us a lot of options to user research. Additional advantages is friendly cooperation with people from survicate- we can feel that client is in the first place to them.

Few times I've had a little problem with sign in to survicate panel.

We've found few errors on our website. Survicate introduced, especially for us, nice functionality 'feedback widget' which allows to gather opinions about pixers.

1) the team is ready to implement features based on users feedback 2) fast implementation 3) broad customization options

1) usability of survey reports could have been better, but after a while you can get used to it and check your results quickly

1) we are gathering feedback from users on e-commerce sites, thanks to Survicate we can quickly implement the tool on our clients websites, which is a big benefit

The best features in survicate allows us to identify needs of the leads and lead them to order. It's very flexible tool so sky is the limit. You can use it to know your visitors better or to help them in navigating through the website.

There's no possibility to change the fonts of the witdgets and adapt them to websites' style..

I can measure which services are being looked for mostly. It's very helpful if You have company website with approx. 200 static sub pages. That points which sub pages should be updated and developed first.

Performance is much better than expected - visitors' engagement rate is great. Also leads that opt-in through Survicate widget convert to a demo 3 times better than from other solutions I tested.

Salesforce integration is not ready yet.

I use Survicate as an additional opt-in form on my website to get in touch with people who didn't decide to "request a trial".

The functionality has been thoroughly thought through and implemented with the user in mind. The features compare favorably with much more expensive providers and its obvious that the feature list is increasing fast. Top notch customer service.

No negatives. Im looking forward to seeing the product develop further

Improving the conversion funnel. The tool has revealed some surprising insight into the users and a change to the site has already been made based on the surveys. The result has been more conversions and higher profits.