Survicate Reviews & Product Details

The simple cut + paste survey embedding into Calendly emails and Hubspot emails. Gamechanger in terms of survey participation due to better timing.

It'd be great to have the link to view full survey results directly from Hubspot. Currently only have a few fields linked and then have to go into Survicate to search for the full response. Would also be nice to more easily see how respondents to one survey respond to another survey to piece together parts of the customer journey and develop leading indicators on experience.

Built a voice of the customer program around survicate. Achieved better survey participation rate.

I like that surveys made in Survicate can be embedded directly into emails.

Sometimes there is a lack of some specific functions. But Survicate team tracks feature requests and notifies users about implementing required things (I was surprised, haven't seen that with other software).

Running completely automated surveys from survey requests to delivery of ready reports to stakeholders.

Ease to create and publish surveys, integrated with our Intercom.

Sometimes it's slow to load a survey with many respondents.

More visibility over our customer base insights.

- Easy software - Lot's of options - Great reporting

When creating a personal trial account, not possible to add it to an already existing paying company account.

We can see where the problems lie that our customers are facing and can create easy plans to make it better.

Simplicity of the data export API, very easy to work with

Nothing in particular, I'd have loved to have a link to response details in the response JSON array.

Getting user feedback

Their product is constantly being updated with new features, and their support team is so quick and helpful

There is nothing I dislike about this company or the service they provide

We are able to add value to our customers' experience, by using Survicate to ask them what they need help with, and understanding why they bought our products.

Great tool when you are starting to work with surveys. We are a start up company and insights that we are collecting via Survicate from our customers have been extremely helpful to grow our business. User-friendly survey editor, quick and friendly customer support.

There is a potential to develop more capabilities, features (comparing with SurveyMonkey), paid panel across multiple countries.

Customers product feedbacks, usage surveys, other customer behaviour insights. We know our customers better and we can target them better (we use mailchimp integration).

Support is always very quick. It is compatible to many different systems and easy to integrate Documentation is very helpful.

I'd like to have more demo videos and documentation about use cases, since it is what we use everyday

We know our clients better since we can interact with them easily, and we can personalize their experience through the different channels we have thanks to the integration with Survicate.

Easy to use, mobile friendly, excellent support team, and reasonable price compared to other providers.

I don't have anything bad to say about Survicate but it would be amazing if there is notification pop up as soon as I receive negative feedback so then follow-up action can be done immediately.

I don't really experience major problem so far but whenever I have inquiries, the support team will be eager to help and respond.

The ability to ask survey questions and then ask follow up questions automatically based off responses. The integration with Intercom is key!

You need to pay for access to raw data...

Engaging with customers and measuring NPS