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Survicate Reviews & Product Details
Survicate is a versatile survey software designed to capture actionable feedback across multiple channels, enabling businesses to deeply understand customer preferences and experiences. With an intuitive interface, it allows for the creation of engaging surveys that can be seamlessly integrated into websites, emails, or mobile apps. Its powerful analytics tools help in deciphering data, making it easier for companies to make informed decisions and foster growth. Survicate stands out for its ability to facilitate meaningful conversations with users, helping brands to refine their strategies and enhance customer satisfaction.
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| Capabilities |
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|---|---|
| Segment |
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| Ease of use |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | Chat, Email/Help Desk, FAQs/Forum, Knowledge Base |
| Training | Documentation, Videos, Webinars |
| Languages | English |
Compare Survicate with other popular tools in the same category.
Ability to segment and target users based on various criteria to get specific feedback.
No warning when someone sets a really high response limit and the monthly quota gets exhausted
- Get just-in-time feedback by triggering surveys when a particular action happens. - Recruit participants for user interviews.
The platform is very intuitive and super easy to use. I love the templated questions we can start from, or making our own surveys from scratch. The integration with Marketo is beneficial as we can trigger our surveys through Marketo and also kick off follow-up actions based on specific responses.
We can set up our own tags through the survey links, but I wish that was a little more user-friendly. Maybe having a dynamic aspect of the survey so we could maintain one survey copy but have it react differently to our audiences.
Survicate allows us to automate emails to our customers at specific milestones and then react in real time to the responses of those surveys to better serve our customers.
Survicate is incredibly user-friendly and easy to deploy.
Exporting the visuals of the survey results can take some time.
When we surpassed our response limit, Survicate quickly expanded our package so we could gather more.
I adore their support and how amazingly customer-oriented they are. I especially love the idea of being able to return to the same Support representative and getting always a pleasant communication along with informative inputs and practical help. Sergey rocks!
Nothing much - all of my interactions were amazing at this point as well as I do appreciate the flexibility of the service
All of them! Anything feedback related gets acted upon by a knowledgeable stuff - having to chat with them sometimes makes my day just womderful:)
Support and User experience to install and set up the survey
Most of the useful features are premium but you don't realize it until the setup. There are not clarity of premium features
We are understanding and identifying our client's thoughts so can act around their needs before they take a decision like canceling the subscription
It literally is so easy to use and never has bugs or fails to work. I really don't have enough nice things to say. We only use it in part of our 1200 person business but I am pushing to have to have it implemented for the whole company, The ui is clean and not overwhelming.
There's not anything I dislike...I wish I could delete or exclude data without being an admin. It would also be cool for multi-product companies to be able to re-assign a review or response to another product line so that the data is always accurate.
I can easily launch surveys and NPSs without having to go through too much bureacracy.
I enjoy how user-friendly Survicate is. It's the perfect balance of templates and customization allowing me to do less work with more personalization.
The main downside in my book is having max caps for survey responses that can be collected.
We need a way to collect real, actionable insights and info from our customers and Survicate gives us just that.
I love the survey builder: very easy-to-use with lots of options. I also like the integrations with other tools and their customer support, very quick to respond.
Nothing critical, but it would be nice to be able to create survey templates.
Being able to display the first question of the survey directly in the email (increased the responses) + the ability to update our data based on responses
Simple to use functionality, very easy to add new questions and move them around. Clear reporting that makes it easy to analyse results.
Nothing, we have found after some updates everything works really well!
Understanding more about our customers painpoints. We have fed this back into our product development.
Survicate is an easy to use but powerful tool. I love how simple it is to integrate our existing tools like intercom. Flexibilty and syncing of data are huge pluses
My only main criticism is when you have lots of surveys its a lot of information on your home page
Survicate has been instrumental in revamping our customer experience and journey touchpoints with our customers. We have been able to get more insightful feedback and respond faster than ever before