Survicate Reviews & Product Details

Survicate collects first responses within minutes. Widgets are elegant and unobtrusive. Targeting system capabilities are impressive. I didn’t find it difficult to start using Survicate. What is also worth mentioning is that Survicate "plugs into" many other marketing application. This allowed me to transport data from one system to another.

At first it was difficult for me to understand logic / dashboard / launch section, but then I found knowledge base article on this topic / support team helped me.

The first and foremost reason why I have decided to engage with Survicate was to find out who is visiting my blog. Google Analytics has a quantitive approach and doesn't really tell me who is engaging with my content. With Survicate I can build robust surveys and call to actions to find out more about my viewers. This is really important if you want to get a better understanding of your audience.

First of all, I love the user experience of using Survicate. It's very easy to set up. Tons of features. I like that they don't lure you in with all the PRO features and then leave you hanging after the trial is up. It is still very functional on the free account. I love getting the insight on my website visitors. It is helping me to learn about my product offering, my price competitiveness, and has even helped me identify missed opportunities. I has also served as a good lead capture tool by offering a coupon. I also like that every time I have a question, they are very responsive and help me find what I'm looking for.

As with most exit intent tools, I find it very sensitive which can be good and bad. When browsing the site, I often use the back button and each time I get the pop-up. I'm not sure if each pop-up is included as an impression, but if so, this may skew the reporting a bit. Also, if you see the same popup every time you hit the back button, you start to ignore it which decreases the chances of them filling it out. So it's a catch 22. Survicate actually has many ways to configure the survey so maybe I just haven't found the right setting.

I'm learning about the customers opinion of my pricing. I'm also asking what products I'm missing to identify missed opportunities. Survicate actually helped me identify a problem with a product variation. The customer didn't see an option that should have been available and put that feedback in the survery. I was able to quickly fix that product listing.

In comparison to other feedback collecting tools the response rate is great. Installation takes less than 10 minutes and it's well explained. I love the widgets design, which matches our website perfectly. I like the fact that you can set when the widget appears, which makes them unobtrusive. It's quite easy to create custom, even very sophisticated targeting segments - we use them to create the impression of personalized attitude. The best thing about Survicate is that you receive valuable feedback, straight from your customers or visitors, within few hours after the installation. As long as you know what to do with the data collected, you can turn it into priceless knowledge for the company.

There's nothing particularly to dislike. Some features were not clear for me when I used it for the first time, but I got response from the support team within few seconds, which was quite impressive.

We are using Survicate to test various hypothesis, when it comes to development of our product. We collected data from our customers after the purchase, so that we could understand which product features are especially important for them. We have also gathered a lot of feedback on our website - especially the purchase process. We've also used exit intent surveys to understand why people are abandoning the website and why people are not buying or product.

It's a great possibility to better understand our client. Tool is flexible and gives us a lot of options to user research. Additional advantages is friendly cooperation with people from survicate- we can feel that client is in the first place to them.

Few times I've had a little problem with sign in to survicate panel.

We've found few errors on our website. Survicate introduced, especially for us, nice functionality 'feedback widget' which allows to gather opinions about pixers.

1) the team is ready to implement features based on users feedback 2) fast implementation 3) broad customization options

1) usability of survey reports could have been better, but after a while you can get used to it and check your results quickly

1) we are gathering feedback from users on e-commerce sites, thanks to Survicate we can quickly implement the tool on our clients websites, which is a big benefit

The best features in survicate allows us to identify needs of the leads and lead them to order. It's very flexible tool so sky is the limit. You can use it to know your visitors better or to help them in navigating through the website.

There's no possibility to change the fonts of the witdgets and adapt them to websites' style..

I can measure which services are being looked for mostly. It's very helpful if You have company website with approx. 200 static sub pages. That points which sub pages should be updated and developed first.

Performance is much better than expected - visitors' engagement rate is great. Also leads that opt-in through Survicate widget convert to a demo 3 times better than from other solutions I tested.

Salesforce integration is not ready yet.

I use Survicate as an additional opt-in form on my website to get in touch with people who didn't decide to "request a trial".

It gives me plenty of possibilities to research the users' profile of my website, to precisely profiling them and also to ask them questions and inform about anything I want.

There is lots of options while creating surveys and some parts of them wasn't too intuitive for me.

I got lots of well organised data about my website users.

The functionality has been thoroughly thought through and implemented with the user in mind. The features compare favorably with much more expensive providers and its obvious that the feature list is increasing fast. Top notch customer service.

No negatives. Im looking forward to seeing the product develop further

Improving the conversion funnel. The tool has revealed some surprising insight into the users and a change to the site has already been made based on the surveys. The result has been more conversions and higher profits.

This is a great, full-featured alternative to the pricier options out there. Support is highly responsive (measured in minutes/hours, not days). I haven't done a detailed feature by feature comparison vs the alternatives out there, but Survicate has all of the features we need to design far more complex surveys than we need.

There are a few UI quirks in survey design mode (not user facing), but the product keeps improving, and the issues are all cosmetic.

For an e-commerce site, post cart conversion survey has told us volumes about things in the site experience that need to be improved.

Customer service. It was just enough to mention how nice would it be to have it integrated with Pipedrive and - boom - two weeks later everything was up and runnning.

It takes a lot of time for a company like ours to get valuable feedback, because with our number of visits + standard response rates, we need to wait long days to get 10-15 answers. But this is definitely user-specific problem.

How easy it is to develop ad-hoc surveys and forms and how well they work on mobile devices.

1) Quick-wins for high qualitative online leads 2) intutitive process of surveys' modification 3) User friendly interface boost involvement of www visitors 4) High level of customer service

Nothing remarkable to be negatively commented

1) Cost efficient enhancement of online leads generation without quality loss. 2) Enrichment of information regarding prospects and customers profiles.

* quick and simple to implement * gathering data better the way * great companion to in-bound marketing and instant surveys

* little more design options nothing more

* gathering more data about consumer journey

Real-Time Analytics and Reporting: Survicate provides comprehensive analytics and reporting features that allow us to analyze survey results in real-time. The platform offers intuitive dashboards and visualizations, making it easy to interpret and extract actionable insights from survey data. The ability to track response rates, analyze trends, and segment data helps us uncover valuable patterns and make data-driven decisions to enhance our marketing efforts.

Mobile Experience: While Survicate is accessible on mobile devices, the mobile experience could be improved to provide a more seamless and optimized user interface. Enhancing the mobile experience would enable us to create and manage surveys more efficiently on the go, without sacrificing functionality or ease of use.

Gathering Customer Insights: One of the primary challenges in marketing is understanding our target audience's preferences, needs, and expectations. Survicate allows us to gather valuable customer insights through surveys. We can ask targeted questions to collect feedback, opinions, and demographic data directly from our audience. This data helps us gain a deeper understanding of our customers, their pain points, and their motivations, enabling us to tailor our marketing strategies and offerings accordingly. Improving Decision-Making: By collecting customer insights with Survicate, we can make more informed and data-driven decisions. The survey data provides us with valuable information about customer preferences, buying behavior, and satisfaction levels. Armed with this knowledge, we can optimize our marketing campaigns, refine our messaging, and develop new products or features that better meet our customers' needs. Survicate helps us align our strategies with the expectations and desires of our target audience.

The survey creation tool was easy to use and had many question types. Composing the survey questions was straightforward and it was easy to see how the survey would look to participants. Unlike other survey tools I tried (e.g. Typeform) I felt the finished result was a good user experience for recipients. Despite having many questions in the survey the response rate was a lot higher than expected. I reached out to the customer success team for some questions and they were very helpful and friendly.

The monthly subscriptions are a little expensive if you plan to run surveys with a high volume of responses.

I needed to create a large survey to deep dive into a problem area. Survicate helped me create a high-quality user experience for recipients that got the information we needed.

Good survey functionality and the flexibility of having multiple users with a fixed price.

Strict limits of number of surveys and workspaces

Helping business effectively surveying customers

- reliable tool fulfilling our needs - reasonable pricing (individual approach to a customer) - possibility to start with a free plan - supportive customer success team ensuring you are using the full potential of the tool - multiple easy integrations

- AI-powered tools to support analysing qualitative text-base input would be very helpful

Taxfix powers multiple use cases from one tool (across Product, Marketing, and Research). Such as NPS, customer surveys, quantitative user research, etc.

Survicate is a great tool for our online survey needs. It is cost effective. But, my favorite part is the customer service. Very helpful and great to work with.

Nothing. I like everything about Survicate.

We needed an inexpensive and easy-to-use tool for creating surveys in our marketing emails. Survicate meets and exceeds our needs. These surveys have increased our open and click-through rates.

It does a few things but it does them pretty well. It's easy to create surveys and the results "dashboards" are nice.

I would like to have the ability to integrate it with Segment and Amplitude

NPS and CSAT to understand customer satisfaction and other custom surveys to understand customer behavior

We mostly use the shareable link surveys and it's really customizable and practical, we send it via Braze and it's handy. Also, with the new features it's being better easier to create good questions.

Not having multilanguage support, I would wish to create all language branches in one survey, to have one link and one result's dashboard. Other survey tools already supports that.

My team uses Survicate to get a better understanding about users' preferences and we use it to understand what we need to build first and also what are the user's mindset. We've been using it in both tactical and strategic projects across the organization.