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Survicate
4.6
(147)
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Survicate Reviews & Product Details

Survicate Overview
What is Survicate?

Survicate is a versatile survey software designed to capture actionable feedback across multiple channels, enabling businesses to deeply understand customer preferences and experiences. With an intuitive interface, it allows for the creation of engaging surveys that can be seamlessly integrated into websites, emails, or mobile apps. Its powerful analytics tools help in deciphering data, making it easier for companies to make informed decisions and foster growth. Survicate stands out for its ability to facilitate meaningful conversations with users, helping brands to refine their strategies and enhance customer satisfaction.

Company Survicate
Year founded 2013
Company size 11-50 employees
Headquarters Warsaw, Mazowieckie, Poland
Social Media
Survicate Categories on Findstack
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Crevio
Sponsored
5.0
(1)
$29.00/month
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Ask Questions about Survicate
What Survicate is best for?
How does Survicate compare to Survey Junkie?
What are the pros and cons of Survicate?
Survicate Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support Chat, Email/Help Desk, FAQs/Forum, Knowledge Base
Training Documentation, Videos, Webinars
Languages English
Survicate Features
A/B Testing
Advanced Analytics
Anonymous Responses
Collaboration Tools
Custom Branding
Customizable Templates
Data Export
Drag-and-Drop Builder
Email Distribution
Incentive Management
Mobile Survey Support
Multi-User Management
Multilingual Surveys
NPS Surveys
Offline Response Collection
Panel Management
Partial Responses
Pre-built Survey Questions
Question Library
Real-time Reporting
Response Quotas
Response Validation
Skip Logic
Survey Embedding
Survey Logic/Branching
Survey Scheduling
Survey Sharing
Survey Templates
Survey URL Customization
Third-party Integrations
Survicate Media
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 22, 2025
Survicate Logo
147 Survicate Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Apr 06, 2016
 Source
Overall Rating:
5.0
Marcin S. avatar
Marcin S.
Partner
Share
"The fastest way to collect feedback from your customers."
What do you like best about Survicate?

Survicate collects first responses within minutes. Widgets are elegant and unobtrusive. Targeting system capabilities are impressive. I didn’t find it difficult to start using Survicate. What is also worth mentioning is that Survicate "plugs into" many other marketing application. This allowed me to transport data from one system to another.

What do you dislike about Survicate?

At first it was difficult for me to understand logic / dashboard / launch section, but then I found knowledge base article on this topic / support team helped me.

What problems is Survicate solving and how is that benefiting you?

The first and foremost reason why I have decided to engage with Survicate was to find out who is visiting my blog. Google Analytics has a quantitive approach and doesn't really tell me who is engaging with my content. With Survicate I can build robust surveys and call to actions to find out more about my viewers. This is really important if you want to get a better understanding of your audience.

Small Business (50 or fewer emp.)
Apr 06, 2016
 Source
Overall Rating:
5.0
Eric S. avatar
Eric S.
Owner
Share
"Best Exit Intent Survey EVER!"
What do you like best about Survicate?

First of all, I love the user experience of using Survicate. It's very easy to set up. Tons of features. I like that they don't lure you in with all the PRO features and then leave you hanging after the trial is up. It is still very functional on the free account. I love getting the insight on my website visitors. It is helping me to learn about my product offering, my price competitiveness, and has even helped me identify missed opportunities. I has also served as a good lead capture tool by offering a coupon. I also like that every time I have a question, they are very responsive and help me find what I'm looking for.

What do you dislike about Survicate?

As with most exit intent tools, I find it very sensitive which can be good and bad. When browsing the site, I often use the back button and each time I get the pop-up. I'm not sure if each pop-up is included as an impression, but if so, this may skew the reporting a bit. Also, if you see the same popup every time you hit the back button, you start to ignore it which decreases the chances of them filling it out. So it's a catch 22. Survicate actually has many ways to configure the survey so maybe I just haven't found the right setting.

What problems is Survicate solving and how is that benefiting you?

I'm learning about the customers opinion of my pricing. I'm also asking what products I'm missing to identify missed opportunities. Survicate actually helped me identify a problem with a product variation. The customer didn't see an option that should have been available and put that feedback in the survery. I was able to quickly fix that product listing.

Small Business (50 or fewer emp.)
Apr 05, 2016
 Source
Overall Rating:
5.0
Ola K. avatar
Ola K.
Director Of Marketing
Share
"Quick and unobtrusive way to collect feedback"
What do you like best about Survicate?

In comparison to other feedback collecting tools the response rate is great. Installation takes less than 10 minutes and it's well explained. I love the widgets design, which matches our website perfectly. I like the fact that you can set when the widget appears, which makes them unobtrusive. It's quite easy to create custom, even very sophisticated targeting segments - we use them to create the impression of personalized attitude. The best thing about Survicate is that you receive valuable feedback, straight from your customers or visitors, within few hours after the installation. As long as you know what to do with the data collected, you can turn it into priceless knowledge for the company.

What do you dislike about Survicate?

There's nothing particularly to dislike. Some features were not clear for me when I used it for the first time, but I got response from the support team within few seconds, which was quite impressive.

What problems is Survicate solving and how is that benefiting you?

We are using Survicate to test various hypothesis, when it comes to development of our product. We collected data from our customers after the purchase, so that we could understand which product features are especially important for them. We have also gathered a lot of feedback on our website - especially the purchase process. We've also used exit intent surveys to understand why people are abandoning the website and why people are not buying or product.

Small Business (50 or fewer emp.)
Dec 08, 2014
 Source
Overall Rating:
5.0
JS
Joanna S.
E Mail Marketing Manager
Share
"Really usefull tool and very good customer service"
What do you like best about Survicate?

It's a great possibility to better understand our client. Tool is flexible and gives us a lot of options to user research. Additional advantages is friendly cooperation with people from survicate- we can feel that client is in the first place to them.

What do you dislike about Survicate?

Few times I've had a little problem with sign in to survicate panel.

What problems is Survicate solving and how is that benefiting you?

We've found few errors on our website. Survicate introduced, especially for us, nice functionality 'feedback widget' which allows to gather opinions about pixers.

Small Business (50 or fewer emp.)
Nov 25, 2014
 Source
Overall Rating:
5.0
DR
Damian R.
Junior Conversion Rate Optimizer
Share
"Flexible tool "
What do you like best about Survicate?

1) the team is ready to implement features based on users feedback 2) fast implementation 3) broad customization options

What do you dislike about Survicate?

1) usability of survey reports could have been better, but after a while you can get used to it and check your results quickly

What problems is Survicate solving and how is that benefiting you?

1) we are gathering feedback from users on e-commerce sites, thanks to Survicate we can quickly implement the tool on our clients websites, which is a big benefit

Small Business (50 or fewer emp.)
Nov 21, 2014
 Source
Overall Rating:
5.0
RK
Rafał K.
General Manager | Dtp Specialist | Sdl Trados Studio Trainer | L10n Engineer
Share
"Very usefull tool."
What do you like best about Survicate?

The best features in survicate allows us to identify needs of the leads and lead them to order. It's very flexible tool so sky is the limit. You can use it to know your visitors better or to help them in navigating through the website.

What do you dislike about Survicate?

There's no possibility to change the fonts of the witdgets and adapt them to websites' style..

What problems is Survicate solving and how is that benefiting you?

I can measure which services are being looked for mostly. It's very helpful if You have company website with approx. 200 static sub pages. That points which sub pages should be updated and developed first.

Small Business (50 or fewer emp.)
Nov 18, 2014
 Source
Overall Rating:
5.0
Greg P. avatar
Greg P.
Ceo & Co Founder
Share
"Very efficient tool"
What do you like best about Survicate?

Performance is much better than expected - visitors' engagement rate is great. Also leads that opt-in through Survicate widget convert to a demo 3 times better than from other solutions I tested.

What do you dislike about Survicate?

Salesforce integration is not ready yet.

What problems is Survicate solving and how is that benefiting you?

I use Survicate as an additional opt-in form on my website to get in touch with people who didn't decide to "request a trial".

Small Business (50 or fewer emp.)
Nov 16, 2014
 Source
Overall Rating:
5.0
KG
Krzysztof G.
Co Founder, Editor In Chief
Share
"Survicate equals plenty of possibilities to research the users profile"
What do you like best about Survicate?

It gives me plenty of possibilities to research the users' profile of my website, to precisely profiling them and also to ask them questions and inform about anything I want.

What do you dislike about Survicate?

There is lots of options while creating surveys and some parts of them wasn't too intuitive for me.

What problems is Survicate solving and how is that benefiting you?

I got lots of well organised data about my website users.

Small Business (50 or fewer emp.)
Nov 16, 2014
 Source
Overall Rating:
5.0
GB
Gavin B.
Founder
Share
"Fully functional in site surveys at market beating price"
What do you like best about Survicate?

The functionality has been thoroughly thought through and implemented with the user in mind. The features compare favorably with much more expensive providers and its obvious that the feature list is increasing fast. Top notch customer service.

What do you dislike about Survicate?

No negatives. Im looking forward to seeing the product develop further

What problems is Survicate solving and how is that benefiting you?

Improving the conversion funnel. The tool has revealed some surprising insight into the users and a change to the site has already been made based on the surveys. The result has been more conversions and higher profits.

Mid Market (51-1000 emp.)
Nov 13, 2014
 Source
Overall Rating:
5.0
Jason Y. avatar
Jason Y.
President
Share
"Full-featured site survey tool"
What do you like best about Survicate?

This is a great, full-featured alternative to the pricier options out there. Support is highly responsive (measured in minutes/hours, not days). I haven't done a detailed feature by feature comparison vs the alternatives out there, but Survicate has all of the features we need to design far more complex surveys than we need.

What do you dislike about Survicate?

There are a few UI quirks in survey design mode (not user facing), but the product keeps improving, and the issues are all cosmetic.

What problems is Survicate solving and how is that benefiting you?

For an e-commerce site, post cart conversion survey has told us volumes about things in the site experience that need to be improved.

Small Business (50 or fewer emp.)
Nov 10, 2014
 Source
Overall Rating:
5.0
Jan B. avatar
Jan B.
Ceo
Share
"Sometimes I cannot follow how quick it receives new features"
What do you like best about Survicate?

Customer service. It was just enough to mention how nice would it be to have it integrated with Pipedrive and - boom - two weeks later everything was up and runnning.

What do you dislike about Survicate?

It takes a lot of time for a company like ours to get valuable feedback, because with our number of visits + standard response rates, we need to wait long days to get 10-15 answers. But this is definitely user-specific problem.

What problems is Survicate solving and how is that benefiting you?

How easy it is to develop ad-hoc surveys and forms and how well they work on mobile devices.

Enterprise (> 1000 emp.)
Nov 04, 2014
 Source
Overall Rating:
5.0
JK
Jakub K.
Process Excellence And Change Enablement Consultant
Share
"MINI Brand Manager"
What do you like best about Survicate?

1) Quick-wins for high qualitative online leads 2) intutitive process of surveys' modification 3) User friendly interface boost involvement of www visitors 4) High level of customer service

What do you dislike about Survicate?

Nothing remarkable to be negatively commented

What problems is Survicate solving and how is that benefiting you?

1) Cost efficient enhancement of online leads generation without quality loss. 2) Enrichment of information regarding prospects and customers profiles.

Mid Market (51-1000 emp.)
Nov 04, 2014
 Source
Overall Rating:
5.0
IG
Igor G.
Ceo
Share
"Great solution ready to go"
What do you like best about Survicate?

* quick and simple to implement * gathering data better the way * great companion to in-bound marketing and instant surveys

What do you dislike about Survicate?

* little more design options nothing more

What problems is Survicate solving and how is that benefiting you?

* gathering more data about consumer journey

Enterprise (> 1000 emp.)
Jun 14, 2023
 Source
Overall Rating:
4.5
JA
Jhon A.
Ceo Visa Global & Bank Of Finance
Share
"Excellent tools!"
What do you like best about Survicate?

Real-Time Analytics and Reporting: Survicate provides comprehensive analytics and reporting features that allow us to analyze survey results in real-time. The platform offers intuitive dashboards and visualizations, making it easy to interpret and extract actionable insights from survey data. The ability to track response rates, analyze trends, and segment data helps us uncover valuable patterns and make data-driven decisions to enhance our marketing efforts.

What do you dislike about Survicate?

Mobile Experience: While Survicate is accessible on mobile devices, the mobile experience could be improved to provide a more seamless and optimized user interface. Enhancing the mobile experience would enable us to create and manage surveys more efficiently on the go, without sacrificing functionality or ease of use.

What problems is Survicate solving and how is that benefiting you?

Gathering Customer Insights: One of the primary challenges in marketing is understanding our target audience's preferences, needs, and expectations. Survicate allows us to gather valuable customer insights through surveys. We can ask targeted questions to collect feedback, opinions, and demographic data directly from our audience. This data helps us gain a deeper understanding of our customers, their pain points, and their motivations, enabling us to tailor our marketing strategies and offerings accordingly. Improving Decision-Making: By collecting customer insights with Survicate, we can make more informed and data-driven decisions. The survey data provides us with valuable information about customer preferences, buying behavior, and satisfaction levels. Armed with this knowledge, we can optimize our marketing campaigns, refine our messaging, and develop new products or features that better meet our customers' needs. Survicate helps us align our strategies with the expectations and desires of our target audience.

Small Business (50 or fewer emp.)
Mar 15, 2023
 Source
Overall Rating:
4.5
FH
Fredrik H.
Founder
Share
"Robust and easy to use survey tool with a very helpful customer success team"
What do you like best about Survicate?

The survey creation tool was easy to use and had many question types. Composing the survey questions was straightforward and it was easy to see how the survey would look to participants. Unlike other survey tools I tried (e.g. Typeform) I felt the finished result was a good user experience for recipients. Despite having many questions in the survey the response rate was a lot higher than expected. I reached out to the customer success team for some questions and they were very helpful and friendly.

What do you dislike about Survicate?

The monthly subscriptions are a little expensive if you plan to run surveys with a high volume of responses.

What problems is Survicate solving and how is that benefiting you?

I needed to create a large survey to deep dive into a problem area. Survicate helped me create a high-quality user experience for recipients that got the information we needed.

Small Business (50 or fewer emp.)
Jan 30, 2023
 Source
Overall Rating:
4.5
RP
Rodolfo P.
Founder
Share
"Cost effective"
What do you like best about Survicate?

Good survey functionality and the flexibility of having multiple users with a fixed price.

What do you dislike about Survicate?

Strict limits of number of surveys and workspaces

What problems is Survicate solving and how is that benefiting you?

Helping business effectively surveying customers

Mid Market (51-1000 emp.)
Dec 30, 2022
 Source
Overall Rating:
4.5
Krzysztof S. avatar
Krzysztof S.
Head Of Customer Lifecycle And Crm
Share
"Reliable tool and great customer success team"
What do you like best about Survicate?

- reliable tool fulfilling our needs - reasonable pricing (individual approach to a customer) - possibility to start with a free plan - supportive customer success team ensuring you are using the full potential of the tool - multiple easy integrations

What do you dislike about Survicate?

- AI-powered tools to support analysing qualitative text-base input would be very helpful

What problems is Survicate solving and how is that benefiting you?

Taxfix powers multiple use cases from one tool (across Product, Marketing, and Research). Such as NPS, customer surveys, quantitative user research, etc.

Small Business (50 or fewer emp.)
Oct 24, 2022
 Source
Overall Rating:
4.5
CS
Chuck S.
Salesforce Department Manager
Share
"Great tool with excellent service and support"
What do you like best about Survicate?

Survicate is a great tool for our online survey needs. It is cost effective. But, my favorite part is the customer service. Very helpful and great to work with.

What do you dislike about Survicate?

Nothing. I like everything about Survicate.

What problems is Survicate solving and how is that benefiting you?

We needed an inexpensive and easy-to-use tool for creating surveys in our marketing emails. Survicate meets and exceeds our needs. These surveys have increased our open and click-through rates.

Mid Market (51-1000 emp.)
May 24, 2022
 Source
Overall Rating:
4.5
FP
Fernando P.
Cpo
Share
"Nice tool! Easy to use. Right features."
What do you like best about Survicate?

It does a few things but it does them pretty well. It's easy to create surveys and the results "dashboards" are nice.

What do you dislike about Survicate?

I would like to have the ability to integrate it with Segment and Amplitude

What problems is Survicate solving and how is that benefiting you?

NPS and CSAT to understand customer satisfaction and other custom surveys to understand customer behavior

Mid Market (51-1000 emp.)
Feb 21, 2022
 Source
Overall Rating:
4.5
BM
Bruna M.
Lead Of Global Ux Research
Share
"Survicate support my team needs regarding understanding user's behaviour"
What do you like best about Survicate?

We mostly use the shareable link surveys and it's really customizable and practical, we send it via Braze and it's handy. Also, with the new features it's being better easier to create good questions.

What do you dislike about Survicate?

Not having multilanguage support, I would wish to create all language branches in one survey, to have one link and one result's dashboard. Other survey tools already supports that.

What problems is Survicate solving and how is that benefiting you?

My team uses Survicate to get a better understanding about users' preferences and we use it to understand what we need to build first and also what are the user's mindset. We've been using it in both tactical and strategic projects across the organization.

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