PostHog Reviews: 4.4/5 — Solid Choice

Cheap, good and complete. Been a user of analytics tools for more than 8 years now. Posthog disrupts the market.

User interface and visuals needs improvement.

PostHog is serving us with the full suite of analytics we need on our product right now and giving us all of our products insights. From funnal analysis, to data analytics and sessions recordings.

A better, more powerful, useful, and easier-to-use tool for analytics, and various other features for product development. Simple integration also.

The app and the dashboard feels overwhelming.

Gaining a better understanding of the users who utilize our digital products by obtaining additional details.

- The session replays for the web and mobile browsers. - the efficient and easy feature flag handling

- No mobile app session replays yet - Sometimes the session replay filters become jumbled up. The Filter UX is not smooth.

Helps me understand my customer behavior and recreate the issues that are reported

Completudo de funcionalidades e possibilidades

Interface pouco intuitiva e demanda muitas coisas manuais

Permite monitoramento de eventos de usuários

The design and functionalities. Usability is on point.

This is a very specific comment on the Insights bit. I have built some Funnels, with 12+ events. After saving, I am only able to see 5 events. As to why: I am not sure. I am assuming there is a reason (maybe technical or account-related), but for that reason to be not very obvious is something I struggle with as a user. Hope I can get help around this or at least get pointed to the right direction on how to find the reasons + tips on how to solve. Thanks

A very easy place to configure tracking for a scaling app.

Screen recordings are really great for pinpointing user frustrations

I would like it if the dashboard came with a better set of default views

Posthog solves user analytics and observability for us. It lets us get vital metrics on who's using our site and how they are using it.

Very usable... Doesn't have the confused UI/UX of similar tools.

The pricing scales well with our business model; it wasn't cost-prohibitive to start and works well with the way we are growing.

PostHog is helping to answer questions about user behaviour and drop-pff points in our flow

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It's easy to use and it has many features for the free plan which is excellent, especially since we are a Startup and compared it to compatriots Posthog has the recordings and the insights in the same tool, which is cool

The documentation is great, but it can be better

We needed insights about our website traffic and Posthog solved it, we also needed a tool to have our insights and The Sessions recordings at the same time which Posthog solved as well.

PostHog does a solid job with event collection - it's simple to track user actions and clicks. The real-time data streaming is a plus, keeping everything current. Setting up a report is pretty straightforward. A good tool for event tracking and quick reports, we're relatively happy with it.

Th need to add a UTM for each link, I'm not sure this isn't a technical limitation, but this litters our promotions sometimes.

Allowing us to see clicks, sessions replay and reports of those. We currently mainly use it for our website, but will probably use it for the platform itself as well.

Amazing dashboard and helpful analytics.

Network recording is inly available on the pro tier

Helpinh track customer's movement on the website

The integration is very straightforward, the UI is simple and clear enough to navigate for most post people. Our data science team, product managers, and engineers are using it, and are happy with it. During setup the SSO integration worked out of the box, and it's nice to see that the pricing is event based and not user based. Having it accessible to the greater number without having to pay for it (some users might log in twice a month) is a great deal.

The pricing is a bit misleading, we've been intensive users of feature flags and struggled to find out why our costs boomed. The events billed where not straightfoward to find in the dashboard.

We want to analyze the behaviour of our users to build better products. That involves identifying where they spend time, what they struggle with, doing experiments and then checking if our experiment improved the situation or not, against a control group. Posthog helps us do that.

All its features offered, as well as being oss. You can run this yourself.

Dashboard can be better design with better nevigations.

Understanding our products and users interaction with it.

Event tracking. Session replay is also very interesting, but concerned about data security.

So many features and options when starting out.

User insight

The free pricing, no cookies required (right?), and the details it offers.

- too messy interface! -- dashboards: --- why is there an edit icon next to the title? should only be visible in the edit mode. --- why is it showing "description (optional)" and an edit icon? Too distracting in viewing mode, unncessary! --- who cares about "last modified xxx days ago by yyy"? too distracting, not useful. --- graphs like 24hour pageviews have many x-axis labels all with the same date. could be condensed: only show hours and only show date when day changes. always date+hour is too distracting. -- When clicking on a project it should directly go to the dashbaord it takes 1-2 click to get there. Who cares about "your recently viewed insights", "newly seen persons", and "recent recordings" when clicking on the project? -- What does $pageview mean? I'm a developer so this looks like a variable? What is the average user supposed to assume? Looks ugly and the $ is not helping/self-explanatory. - why is there no meta dashbaord across multiple projects? First thing in the morning i want to see all of them on one screen. I know there are technical reasons but these can be overcome if you want! - I have several different projects open in several browser-windows+tab: why do you think you should "switch" the project for me? Also the "switch back to project xxx" button does nothing. Luckily F5 reloads the proper dashbaord I was looking at in that tab an hour gao.

Replacement for GA. Looks good so far, I hope it can do all the stuff GA did (as far as that is possible without cookies).

Best parts of posthog is availability of integration with other clickstream platforms. Along with that it provides loads of out of the box features not available with similar platforms including feature flag and session replay, which has greately helped us understand our product usage and build new feature development pipelines efficiently.

The issues with poshog is it's initial seup which i found to be very engineering heavy, being an engineer without data platform knowledge i found it difficult to explain the workings to product teams and had to learn setting up the funnel which is available in few other similar tools like mix panel.

Posthog has helped us understand the products and funnels better so we are able to plan a better user experience for out customers and will be seeing a surge in organic growth hopefully once the features go live and posthog will be our analytics platform while seeing the conversion and growth, and user experience of our new platform.

The way you can check the sessions of every user it is very insightful

It requires a lot of time to spend on a single user info

Having a better understanding of user needs. Product improvements and also adding features to the road map

Impressive user tracking and behavior analysis capabilities out of the box. Customizable metrics and funnels allowed me to set up personalized insights. Developer-friendly API & SDKs simplified integration. Seamless integration & deployment options seamlessly fit into my workflow.

Limited out-of-the-box integrations with third-party tools. Advanced analytics features may require additional configuration. Documentation could be more comprehensive in certain areas. Occasional delays in addressing community-reported bugs.

I've experienced the significant benefits this tool brings to my analytics and product optimization efforts. PostHog solves crucial problems by providing powerful user tracking, enabling me to understand user behavior patterns and optimize the user experience as well as make better business decisions. With customizable metrics and funnels, I gain actionable insights tailored to my specific goals. Overall, PostHog empowers me to make data-driven decisions and drive growth for my business.

Helps measure all the post API calls instead of tagging each of them manually

The dashboard is not intuitive enough if compared to Mixpanel, Amplitude, etc.

Measuring events on the post API calls as we've a B2B product

Fairly simple to get started and no learning curve it you've previously used other analytics tools like mixpanel. Attractive price point

Haven't summised it enough yet to find any specific negatives

Basic product analytics such as conversion rates and funnel. In the future also looking at session replays

Interface is terrific with easy navigation

It would be great if I could set up "templates" for reporting rather than recreating each time

Helping our business understand conversion on various customer attributes

The range of functionality is really good, and the fact that it is open source is helpful from a risk management perspective.

Ramping up is not the easiest, can take some time and effort, but to be fair most of the tools are like this and we have not tried the AI help service yet.

User insight

User records are gucci. Live events do update instantly. There are pretty nice auto graphs.

Some filters are missing, I don't wanna write DogQL, I want to have more filtres available.

I see how user use my product. I can see churn and retention.

It's detailed analytics system that's powerful and not as difficult or complex as it initially seemed like it might have been. It will show more insights than other tools like plausible would, and the session recording will be very useful for client projectsl

The lack of youtube videos is probably my biggest critique. I think explaining how to capture custom events with JavaScript would be useful. Also setting up a proxy for the tracking script would be useful to see done through cloudflare.

It will hopefully allow me to add A/B testing to the list of services that my Webflow development studio offers to clients, allowing us to not only create a good design but deliver on the analytics / data front as well.

I think its a much easier setup to get up and running vs others like Mixpanel, Amplitude that seemed to come with a lot of baggage, Posthog was few lines of code and it was up and running. Also the pricing is really good with pay as you go, some others like maybe Heap and Pendo you get to like 500 or more customers before things start to get extremely expensive.

Think it can be difficult to set up really customized, and sometimes not even really customized event monitoring. For example I could not figure out how to easily track daily active users, funnels or other more unique insights I wanted to find.

We needed a way to track critical business metrics and product analytics that were happening on our software, was too much work to build in house and so we needed an out of the box solution.

The whole PostHog onboarding process is pretty seamless. Great for startups that want to "just integrate analytics and forget about it" until later stages.

The React SDK / library didn't really work for my workflow (serving static files), so I just defaulted back to the vanilla JS library.

Understanding user behavior on the dashboard.

The integration was very straightforward. It took minutes to replace our Google analytics system and get better fibroids out of the data. I'm especially happy with the easy splitting between environments, even local

The name of the product is awful. I hate saying it to my co founder. The defaults on data collection are a pii nightmare. We had to manually turn everything off after a quick audit. I know we could self host, but tracking all of that data by default is dangerous.

Funnel analysis and data metric tracking.

Posthog helps in tracking providing designers like me a valuable insight into user's behaviour. Its event tracking capabilities, user funnels and A/B testing function helps in making data driven decision in design.

Its had a steeper learning curve due to its comprehension features. Someone with limited technical knowledge may require time to grasp the tool. A better guidance on the tool for the non-technical person will be helpful

Posthog helps in making better data driven decisions as a product designer. Monitoring users by watching recorded session and headmaps helps me visualize user engagement and behaviour on our website and product

1. It was easy to install 2. An excellent dashboard to monitor insights. I like that there were examples provided. 3. I also like that the data is easy to access and comprehensive. I don't want to have to search.

1. The installation instructions initialized post hog inside of a function, so the variable was not globally accessible throughout the application. 2. There is a bit of a learning curve to the dashboard. A video explaining how to use it and the difference between screen tracking and event tracking / the difference in the data gathered would be nice.

We have been unable to find a service that has a comprehensive data dashboard. We use customer.io (which tracks all the data but doesn't give us access to data analytics), and we tried Amplitude (which has been tricky to both install and use). So PostHog benefits us by giving us a simple way to access all the data.

- Auto capture events - Heatmap showed on the actual page - Toolbar functionality for checking element actions - DAU and MAU dashboards - User cohorts and applying filters - Movement of cursor on the screen

- Hotjar like heatmaps with wildcard URL support - Options to get feedback from users and visualize - Shorter session recordings compared to hotjar - Need to embed code in order to track elements (Hotjar is nocode)

PostHog is solving the problem of visibility for the product team, how the different features are being used and in what capacity. It is also helping the design team to view the different recordings, comment on how the current UI/UX is working, and brainstorm on the future version of the designs on the platform. It is also helping define the product strategy with basic data like which browser is used, which region is being used etc.