PostHog Reviews & Product Details

Data collection and analysis are accessible in this tool. I can check about the journey, retention, funnels and heatmaps using posthog.

What to do if I need a complete data download of my customers? This still remains a problem for me. There should be an option for this.

Everything.... But data integration team is not that working with posthog. If there is Customer Success Manager, it will be better.

Posthog is a feature rich service that worked for us almost right out of the box. It was quite easy to set up feature flags and monitoring.

Due to the large number of features the user interface can be a bit daunting at first. It takes some time to learn how to navigate and find what you are looking for.

I am using the feature flags and it has greatly simplified the process of enabling and disabling features in production.

The intuitive it is built The JS npm package which made it easy to integrate The Slack channel we have with the PH team that provides fast help and support The fast development of the product (for example surveys feature)

Replays sometimes appear broken Managing multiple projects causes links to break

First of all, using the A/B testing we are using it as sort of a CMS. This enables multiple roles to collaborate and ship product changes without needing developers. Second of all, we create product charts there to measure features' effectiveness after rollout and make decisions based on that Third, We are also using it to troubleshoot issues with the Sentry integration

Onboarding and setting up my PostHog instance was a piece of cake. Configuring my application to identify users and provide contextually relevant information to PostHog about the actions they were performing in my app went smoothly. I really love the session replay feature. It's honestly incredible to see exactly what my users are seeing, and to get feedback within the app with the new surveys feature. I'm confident that PostHog will 10x our customer support as well as they try and help users who run into issues.

It's pretty hard to dislike anything about the tool, at this point. If I have to provide critique, it seems like most of the dashboard templates and default insights are only relevant to SaaS companies, not companies building internal tooling for their employees.

Consistently, we've had internal issues bridging the gap between engineering and our end-users. Additionally, we have not equipped our support team with the tools they need to make a maximum impact on addressing issues. PostHog offers a solution to both. We can now see with granular detail exactly how our users are using our products, what they like and don't like about it, and track all of it over time. And, our support team has a place to go and consult when something goes unexpectedly for a user.

Generous limits and features on the free tier.

Some areas are overwhelming. The documentation is robust though.

They provide me valuable analytic and replay information.

- Very intuitive platform with good UI/UX - Easy to integrate - Feature flag has good limits for free plans

- I had a few problems with old documentations - Had a few problems with browser caching informations

Using feature flag we can launch features with secure that if something goes wrong we can just turn it off

Being able to easily view sessions and easily track stack of errors. Espacially I like your easy to use UX, the beautiful design and ease of use. For example, I really like the Netflix style automatic "next session" when viewing sessions.

A/B testing could be easier, viewing sessions idle skip doesn't always work

Tracking user sessions and making sure everything is working as expected, in addition detecting possible bugs in production and analyze A/B testing for new features

The sheer endless possibilities it gives me, in a very nice ui, that allows me to dig through milllions of events, to perfect our project in a privacy respecting matter. Very easy integration and implementation. Big Kudos!

Nothing, Google Analytics and other competitors really need to step up!

It does what no other tool can. With a simple script I can dive deep into millions of events, create funnels and find customer painpoints and perfect marketing acquisition.

It's easy to start with the snippet It's easy to integrate into Django backend It replaces what I have done previously with a hodgepodge of Google Tags/Analytics and HotJar.

Not really a downside, but something I would value: As a solo founder in a new company, I'm doing all the tech and everything else myself. PostHog has a MAD amount of features. I've really valued how they are documented, but it would be helpful to me to be guided as to where best to focus my attention based on the stage of the business. I've gone through your 'quick start' check list, but I feel this could be improved so that it covers more of the tooling (I don't think surveys or actions are in it?) and is potentially more clearly gated. I remember glacing at once piece of guidance that I know can't find where you suggested for early stage companies focussing on 2 or 3 core default insights and 'ignoring' the rest. That I thought was very helpful.

Proving (or disproving) that registered users are actually using the service, and which features they are using.

Comprehensive, customisable analytics, great dashboards and a very poweful SDK

A bit complex to setup for RemixJS - had to use quite a few workarounds. Ideally there would be docs.

Comprehensive analytics and building out a User Journey funnel