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PostHog Reviews: 4.4/5 — Solid Choice
PostHog is an open-source analytics platform designed to help software teams understand user behavior, improve products, and drive growth. It offers a suite of tools for event tracking, heatmaps, session recording, and feature flags, enabling developers and product managers to gain insights into how users interact with their applications.
PostHog is also often used as Product Analytics of choice in Indie Hacker and Product Management tech stacks.
| Capabilities |
API
CLI
OSS
|
|---|---|
| Segment |
Small Business
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, On-Premise Linux |
| Training | Documentation |
| Languages | English |
Compare PostHog with other popular tools in the same category.
PostHog just worked right from the start. We were using fullstory for session replay and was above their session limit for the free tier. PostHog had a much higher montly session limit and like that the pricing was right on the website instead of hidden behind an enterprise sales person.
It would be nice to include some basic network logging in the free tier.
Understanding end user support requests; being able to replay the session to better understand what the user was trying to accomplish.
PostHog makes it so much easier to implement event based funnel tracking instead of the standard UTM tracking from google. This allows for much more personalization and clear attribution.
I wish there was demographic data in the tool
Post hog gave us really clear funnel tracking information which is especially important when coming from ads!
The UI and the UX are really good, easy to navigate and very intuitive.
Few documentation and tutorials on setting up and getting started especially for non-technical users.
Identifying the behavior of users when signing up. It actually helped us identify which specific fields users had a hard time filling out.
I really like how I can use PostHog for adding data-tracking for new features that my team builds. It allows my product manager to ascertain if the users are using our product as we initially anticipated and if there are areas we need to rework
There is not much to dislike about PostHog, but I don't like the inbuilt tool they use for inspecting elements in order to create actions, it often freezes my tabs.
PostHog allows my team to get user data without having to go conduct a lot of research and interviews. We can easily estimate how users use our platform based on historical data.
Intuitive and easy to understand the initial setup, quick to stand up, responsive team via slack, still getting our feet wet so don't know the full power just yet
There is nothing I have found to dislike yet. The only hiccup I have run into is the ability to create a report in some places where an event has NOT OCCURRED, but have found ways around it
Detecting dormant customers before they churn (retention) and trying to better understand how our users are using our product without needing to bug them all the time.
My favorite feature of PostHog is the session recording. Watching playback of real-world users is like having a UI feedback engineer at my disposal. I can see where people hesitate, choose the wrong item or get confused, and see EXACTLY what the real error message was when they send support an email, etc. The growth accounting graph is also very helpful, showing new visitors vs. returning vs. resurrecting vs. dormant. Also, despite the powerful functionality, the JS included on the site is quite small (compared to many other vendors with this type of tool).
I have no issues or dislikes. A VERY minor note is that I have not been able to find an option for dark mode, which I prefer, but again this is a very minor dislike. And it may be something that is available and I just haven't found it.
Posthog provides a clear, easy to use way to check activity on my site and to monitor the user experience (via session recordings, mainly). It has also proven to be a great way to measure traffic and visitor types without resorting to other, bulkier analytics brands. I have rated support as N/A only because I have not yet needed to contact support.
I found Posthog to have the easiest setup when it comes to click tracking, insights and session recording.
Nothing specific. I would want to subscribe to my product's weekly/daily newsletter.
PostHog is solving product analytics 360 degree. It is helping us with qualitative as well as quantitative insights.
Posthog does a great job of providing users with a simple-to-use platform with a wide range of functions to ensure analytics and trends are tracked effectively and efficiently.
It may look intimidating to begin with, but once the user learns, it becomes easy.
Posthog helps us understand our customer use cases and problems that arise during their experience.
Very easy to set up, feature-rich and generous free tier.
Having only used posthog for 5 days, I have no complaints yet. Recording of canvas elements would be a much welcomed feature as described here. https://github.com/PostHog/posthog/issues/2798
Giving us visibility over user behaviour within our application.
Ease of implementation, intuitive user interface, A+ customer support
Session recording becomes expensive really quickly
Helping with product analytics on our web application