Survicate Reviews: 4.6/5 — Highly Rated

I am extremely happy with Survicate, they meet all my business needs and when I suggest something they take it on board, they are so nice and prompt to help and answer my questions. I love their tool and had a fantastic experience with their support so far, especially Sergey who went on video calls with me and was so patient till all was fixed.

none so far, I guess the integration with Calendly needs more work on.

I needed to track NPS via Calndly and Salesforce and they managed that easily with competitive prices

I like the ease of use, the variety of surveys and the support I get when I'm stuck. The results are easy to export and analyse. setup is quick and we get everything we need

so far, nothing! I've had a great experience. If I had to choose something it would be delay in response from support but this is being picky! I really like survicate!

We can gain customer feedback that would be very difficult to gain otherwise. setting up this kind of survey with our other tools would take much longer and would not give us the insight we get from survicate

Survicates questionnaires are incredibly customizable, making them suitable for nearly all forms of customer inquiry. We primarily use Survicate for our NPS and genuinely feel they provide the best tool for this. Their integrations with major platforms such as Slack, Intercom and Hubspot is a huge bonus too!

Before becoming a paying customer, we experienced a relatively long response time. After switching to a paid account, however, we have no complaints about Survicate's support team or response times.

We are continuously improving our customer experience and use Survicate to inventorize what we can improve on. Due to Survicate's integration with our primary support tool, we also encourage unhappy customers to get in touch with our support team. By simply explaining their complaint in our Survicate survey, the integration ensures that a ticket is filed under the customers' name, making it easy to follow up detractors.

Making surveys is a breeze. Being able to view multiple kinds of surveys and use them in different ways really has expanded our knowledge and ability to send out the proper survey.

I've had our intercom integration fail a couple of times. While I was able to check manually, it was something I needed to reset more often than I would like to.

We've been able to easily acquire our NPS and PMF responses from our audience in the best manner possible. Before we barely had any traction.

Integration with Active Campaign and pre built templates

Price a little high, specially for projects that are just starting out, however survicate does an amazing job

Survicate help understand our clients better trough surveys and NPS

The product is very easy to use, although we do get a lot of feature requests for Survicate. They ship things really fast. Their support is great, very friendly and human. I would totally recommend Survicate as it's a very positive experience with them.

The product is not yet scalable, they should focus on how to help teams scale the use of it, as this means more analytics and the ability to share reports with stakeholders. I hope this will be fixed sooner than later, as otherwise it just minimizes the use case for the product.

Running surveys via Survicate, it helps us to use product built-in surveys for our users, collect results and see the stats. However, I wish there would be more options within the product and it's integrations with third party tools.

I like that the platform shows visual representation of the customer survey data and the simplicity and easy-to-follow platform as a whole.

I was not too fond of the fact that there were multiple entries from the same customer (seconds apart), which was a glitch on their end. However, the customer support staff quickly responded and fixed the bug/issue within the following day.

My company and I are trying to see the gap between the customer's needs/wants and our ability to provide that. We are trying to address the struggling retail locations to see what our customers have experienced and what they would like to see changed/approved upon in the struggling zones. Survicate was able to help our company hone in on the issues by providing a quick and easy way to gather customer feedback with actionable next steps. Ever since we started using Survicate, we could accurately pull the NPS score weekly with ease. I highly recommend using this platform for your companies needs. They are very responsive, helpful, and keen on improving their platform with the changing needs of the overall business market.

I love that it is fast and straightforward to open an account and get what I need. I needed simple surveys to integrate into my email campaigns. It was a basic need, and I hoped to find a free solution. Within minutes, I had good-looking surveys combined in my emails.

There is nothing to dislike in the experience I had according to my needs. It provided everything I needed with no fees. I can even modify my surveys and consult the results directly in the dashboard of my account.

I wanted to finish a welcome email automation in ActiveCampaign with a simple survey to get to know my contacts better. I also wanted to add at the bottom of each email three options to choose from to tell me if they loved, liked, or hated the email content. I could do all this quickly and for free.

the experience of the website is very smooth and it's easy to integrate with and use without 3rd party services

I wish it had bilingual surveys. I have to create a separate survey for each language.

We wanted a tool to collect quantitative data from users, such as generic surveys, NPS, and quick surveys.

Variety of surveys with east web-platform integration

Nothing so far - it's a good product with a good UX

Surveys for web-platforms for a start-up

The simple cut + paste survey embedding into Calendly emails and Hubspot emails. Gamechanger in terms of survey participation due to better timing.

It'd be great to have the link to view full survey results directly from Hubspot. Currently only have a few fields linked and then have to go into Survicate to search for the full response. Would also be nice to more easily see how respondents to one survey respond to another survey to piece together parts of the customer journey and develop leading indicators on experience.

Built a voice of the customer program around survicate. Achieved better survey participation rate.

I like that surveys made in Survicate can be embedded directly into emails.

Sometimes there is a lack of some specific functions. But Survicate team tracks feature requests and notifies users about implementing required things (I was surprised, haven't seen that with other software).

Running completely automated surveys from survey requests to delivery of ready reports to stakeholders.

Ease to create and publish surveys, integrated with our Intercom.

Sometimes it's slow to load a survey with many respondents.

More visibility over our customer base insights.

- Easy software - Lot's of options - Great reporting

When creating a personal trial account, not possible to add it to an already existing paying company account.

We can see where the problems lie that our customers are facing and can create easy plans to make it better.

Simplicity of the data export API, very easy to work with

Nothing in particular, I'd have loved to have a link to response details in the response JSON array.

Getting user feedback

Their product is constantly being updated with new features, and their support team is so quick and helpful

There is nothing I dislike about this company or the service they provide

We are able to add value to our customers' experience, by using Survicate to ask them what they need help with, and understanding why they bought our products.

Great tool when you are starting to work with surveys. We are a start up company and insights that we are collecting via Survicate from our customers have been extremely helpful to grow our business. User-friendly survey editor, quick and friendly customer support.

There is a potential to develop more capabilities, features (comparing with SurveyMonkey), paid panel across multiple countries.

Customers product feedbacks, usage surveys, other customer behaviour insights. We know our customers better and we can target them better (we use mailchimp integration).

Support is always very quick. It is compatible to many different systems and easy to integrate Documentation is very helpful.

I'd like to have more demo videos and documentation about use cases, since it is what we use everyday

We know our clients better since we can interact with them easily, and we can personalize their experience through the different channels we have thanks to the integration with Survicate.

Easy to use, mobile friendly, excellent support team, and reasonable price compared to other providers.

I don't have anything bad to say about Survicate but it would be amazing if there is notification pop up as soon as I receive negative feedback so then follow-up action can be done immediately.

I don't really experience major problem so far but whenever I have inquiries, the support team will be eager to help and respond.

The ability to ask survey questions and then ask follow up questions automatically based off responses. The integration with Intercom is key!

You need to pay for access to raw data...

Engaging with customers and measuring NPS

The targeting aspect of Survicate lets us pass custom attributes within our SaaS product to ask the right questions to the right people at the right time. This level of granularity makes sure that our results are virtually never in question when obtaining survey results. Furthermore, the combination of the number of survey types to choose from and customizable attributes makes Survicate one of the best survey tools I've ever used. For any SaaS company, client feedback about product, reputation, and service are integral to that company's growth and Survicate helps us quantify those metrics in simple ways.

Haven't found anything I dislike. Everything from product to service is great.

Trying to quantify client perceptions about new features, our service, and overall product. We're a company that's in over 50 markets around the world, so being able to use custom attributes to deliver surveys in the native language of our clients is extremely key. Furthermore, distributing surveys based on business role's is also key when we need executive feedback, for example.

It is a very intuitive and user-friendly tool. It can integrate easily with our Product.

Until now I don't find anything to dislike.

Easy SDK integration Friendly targeting

Friendly UI, Well presented and informative reports. Able to add some logic behind surveys. Able to customize via css..

If the solution you need does not come out of the box it might be difficult to find out help.

Quick updates and customer notifications about new online services. Customer feedback about UI changes and new services. Directly involve our customers in some decision making process through surveys: e.g.: we launch a survey to let our customers name a new service we were developing for them.

Survicate works really fast to collect the right feedback from your audience. Survicate virtually supports all kind of feedbacks that you could ever need, from single choice feedback, contact form, and text answers. Your audience can chooses to be anonymous, therefore can be used to get full anonymous feedbacks. Works really fast.

Survicate is just a perfect place I know to get easy feedback from users. It has no negative side.

Survicate is what we use to get an amazing insight on however we are performing at the moment from our customers perspective

I've tried doodlepoll in the past and it was frustrating. Survicate was very easy to use and I was pleased with the results. Will definitely do it again.

I've only used it once, and I had no dislikes.

Polling various committee members to find out what dates/times work best for them for meetings. I got all of my responses within about 15 minutes.

integrations with other tools I use are great

still waiting for mobile SDK, maybe some minor details.

responses very quick which saves time

Reasonably priced, very customizable, good reporting

Nothing so far! This tool is priced reasonably and provides a lot of good feedback

Developing roadmap for digital improvements

Having a Google Analytics plug available to keep every report at the same place

A small lack of informations regardless what's need to bu plug or not. Like for the questionnaire, this is an other configuration than for polls, it should be hilight somewhere

Website optimization, it really helps to gather technical and behavioural data about our users

The level of care put into design details is doing the job! I'm amazed how easy to use the product is. It also offers integration with wide range of tools for email surveys and marketing platforms.

Would like to have mobile SDK already.

It helps me to gather vital insight from my existing and potential customers. It allows me to better assist them and offer focused service.

It offers really helpful support. It's a perfect way to collect important feedback quickly. I was really impressed by the possibilities of integrations with other tools, which is very valuable.

I don't know if there's something I don't like at survicate. When I started using it I had some problems with settings and options because there were too much of it, but I don't think it's disadvantage, I would say that it is rather advantage.

That's the fastest and easiest way to collect feedback and data. Surveying my customers and supporting market research. It also getting insights for communication.