Survicate Reviews: 4.6/5 — Highly Rated

First of all, I love how customizable the platform is. I'm able to choose my firm's branding, colors, and options for the "submit" button. Lots of options for question formatting and analytics. The Hubspot and SalesForce integrations are great and flow really nicely with both. Also, the customer support team is the best I've seen with a questionnaire tool. They are always so helpful and willing to take any feature requests. Working in software myself, sometimes the best ideas come from your customers!

I wish there was a way to connect my Hubspot survey link to a CTA button instead of a workaround - although that is fairly small. In marketing, Hubspot is EVERYTHING so this would be a nice fix! Also, I'm told that there will soon be a PDF export function that will be super helpful instead of just an excel/CSV export function. Can't wait for that! The biggest thing I'd like to see is a minimum character count in text box answers - we all love complete sentences in surveys!

We instituted Survicate to collect more customer data during the customer journey - at the beginning of onboarding, at six months, at the time of renewal, as well as a way to collect written testimonials. So far, it's been very easy to send out and collect the data and pull quotes! Sometimes, people just dont want to hop on another Zoom or phone call so it's been nice to just shoot an email and have a written option to still have their voice heard. Our sales teams and implementation teams are able to view the results so they are looped in on challenges and successes as well - so it's been a full company insight tool!

- Survey creation tool; easy to use, great logic system, ability to apply custom CSS branding. - in-web pop-up; has a myriad of tools out of the box to segment and target audience. - Data results page; clear and easy to navigate, the ability to save graphs as pngs/pdfs is great. - survey meta-data; we have baked in several custom dynamic tags to our surveys and it has worked flawlessly.

Very minimal gripes, mainly with their API functionality. While they do support other platforms accessing the data through an API key... it is currently not possible to sort the order in which the data comes through the pipeline. As I said, very minimal gripe which could be resolved fairly easily. I have been told a fix is currently in the pipeline.

We use Survicate to identify pain points in our customer journey flows. Through monitoring our NPS and CES surveys which are run through Survicate we have been able to see a more complete view of said journey.

Survicate is a great tool for our online survey needs. It is cost effective. But, my favorite part is the customer service. Very helpful and great to work with.

Nothing. I like everything about Survicate.

We needed an inexpensive and easy-to-use tool for creating surveys in our marketing emails. Survicate meets and exceeds our needs. These surveys have increased our open and click-through rates.

I like the diversity of survey forms and ease of use. We use Survicate not only to get feedback from our customers but we also use it to improve internal processes and get ideas from the team. Also, guys charge for the number of users who have taken the survey, unlike others who charge for the number of sent surveys.

It is not that I dislike it, the design is a bit plain. However, everything else is great!

We use Survicate to gather feedback from customers and the internal team, to measure NPS.

I enjoy how I can quickly create NPS surveys to attach to Intercom outbound messages and automatically tag users based on results. I also enjoy the skip logic and custom end page that comes with the Professional plan. Free users is also very useful for keeping costs set.

Visual data analysis is limited with the NPS survey to a donut graph and word map. Further analysis by export would be required, but having the ability to create more visual reports right in the software would be an additional value add.

Survicate allows us to run NPS surveys through Intercom outbound messages, making it easy for our customers to respond and therefore increasing response rates.

It does a few things but it does them pretty well. It's easy to create surveys and the results "dashboards" are nice.

I would like to have the ability to integrate it with Segment and Amplitude

NPS and CSAT to understand customer satisfaction and other custom surveys to understand customer behavior

Integration with Intercom is brilliant. Better than native surveys in Intercom.

Limiting options in question types. E.g. imposssible to use 0 on a scale for any question type beyond NPS?

Getting insights from our customers nicely integrated with Intercom.

Simple and convenient functionality. Easy to use, good price plans. I like the fact that it has SDK for supports mobile applications.

I would like to see more metrics in the Analytics tab.

Survicate allows me to better understand mobile app users, their behavior, expectations and frustrations.

Es simple de usar, intuitivo, y tiene muchas plantillas con distintas herramientas y métodos para medir experiencia y recopilar información, además cuenta con integraciones importantes.

Aunque también espero que con el tiempo se pueda personalizar cada plantilla aun más.

La conexion que tenia a traves de otra plataforma, pero que se pudo solucionar con otra alternativa. El equipo de sorpote constantemente me envio mensajes para respondder a mis problemas.

Survicate has transformed the way we get customer insight. The ability to target customers with specific surveys depending on where they are in our customer journey has meant that we can validate our product changes easier and improve overall customer satisfaction.

Not a great deal. The only small frustration is that on our plan, we cant target by specific customers based on attribute cookies etc. This would be very useful.

Getting continuous customer insight and validating our product changes with our customers.

Great support that is available round the clock, cool graphs,

Character limit (for ex: I want to be able to write: Sehr unwahrscheinlich and Sehr wahrscheinlich for the answers of NPS question (for very likely and not likely) but I cannot due to 20 character limit :(

measuring ustomer satisfaction

The Intercom integration is very handy and simple to set up.

Buying multiple workspaces for different intercom workspaces.

Getting more in touch with our user's opinions and gaining insights en masse.

We mostly use the shareable link surveys and it's really customizable and practical, we send it via Braze and it's handy. Also, with the new features it's being better easier to create good questions.

Not having multilanguage support, I would wish to create all language branches in one survey, to have one link and one result's dashboard. Other survey tools already supports that.

My team uses Survicate to get a better understanding about users' preferences and we use it to understand what we need to build first and also what are the user's mindset. We've been using it in both tactical and strategic projects across the organization.

Integrate with intercom. Since we are using intercom as a CS tool, combining servicate and intercom chat messages, allows us to get user feedback a lot easier!!

Still pretty limited. Would like to have more flexibility to create our own survey. To be particular, like in the question input field, would be nice if we can separate lines. Also the feedback button, I personally wish it can allowed us to change the button name.

A tool for us to communicate with users for sure. Always important to learn more about our users. By easy setup for the survey, helped us to achieve the goal I mentioned previously.

I really like their templates for surveys. To be honest, I got the idea to conduct a few surveys just by looking at their template. And, I like a few extended features, as you can directly embed surveys into the email.

As such only for surveys, this is good, but if you are looking for some more features then there are few competitors (Like survey monkey) which provide a very vast range of features.

Using it to conduct surveys from target audience, I did surveys for market fit, and why my users are exiting.

I love that survivable offers guidance and survey suggestions, while making a completely custom survey a breeze. Great logic built in as well. Lastly, the integrations are awesome - it takes some tinkering, but once you've figured it out it's excellent.

The interface for sending a unique identifiable link via a non connected email is difficult- not impossible, just a little cumbersome and more training materials would be helpful. Integration based emails are great.

We needed a reliable tool to do the following: send NPS, CST, onboarding feedback survey, and several other data collection surveys for content and product feedback. Every vertical in our SaaS business uses it. Collaboration is great and everyone can have a license you need.

In terms of the product and features: Lots of options for pre-built surveys or you can start from scratch. You can start a survey directly in an email or Intercom conversation. Plus, they are constantly improving the product based on user feedback - like adding folders and a new survey builder! Also, their Support Team is fabulous! Every time I reach out with a question, they reply quickly and are so helpful. I've even asked for some best practices and ideas and they're more than happy to share.

I wish there was a way to require the additional comment fields on single-select/multi-select questions. Sometimes we would like to ask a question where one of the answers is 'Other (please specify)', and have the survey recipient fill in the details, but since we cannot require these comment fields to be filled out, we're relying on the recipients to fill it in before proceeding. I would also like to see all question types available to be required OR optional. In addition, it would be great to be able to use the 'Survey Invitation' type question within Intercom.

We are getting a lot more customer feedback than we previously were! The response rate to our customer onboarding surveys has increased significantly since moving them into Survicate. In addition, now that we can have as many users as we want in Survicate, a lot of my colleagues are learning the system too and finding it useful for their own purposes.

Setup was easy and simple in React Native. Their support and response were faster than expected!

A Betterway to differentiate the export key and survey key!

I'm using in a mobile application for a client to get reviews and surveys.

Survicate has been for us una excellent option giving a light tool that can be integrated with others platforms on our company technology ecosystem. The cost is good y we like much their customer service.

Sometimes there are inflexible options, especially for incorporating embedded database data into surveys, as well as connecting business-related information

Through training sessions we have managed to solve many concerns and difficulties that we have had in the implementation process. We had have a good customer service.

The Survicate solution is relatively easy to digest and learn quickly. Suvicate offers a nice set of basic templates to use for your survey. Particularly, for the Basic Level subscription which is free! Additionally, I was pleasently surprised at the online support resources

There is nothing really I disliked about Survicate believe or not!

We are solving a portion of our Product Development Strategy by soliciting KEY accounts for design input

Survicate's simple and powerful tools and the ability to deliver these surveys quickly to our users through their Intercom integration gave us the ability to turn around professional qualitative and quantitative measurement through surveys that looked native to Intercom. Engagement is 10x that of surveys delivered through other channels, and in a matter of hours we would gather thousands of responses to help our product and UX teams make critical decisions.

There's nothing to dislike, Survicate has consistently met our expectations as an affordable and flexible survey and measurement tool for our needs.

For us, Survicate bridged the gap by providing a reasonably-priced and versatile baseline set of survey tools where Intercom currently has none. Their presence in the Intercom app store make this a turnkey solution.

Simple, easy to use, and has a cool dashboard. The integration with intercom helps a lot

Maybe it could have some design upgrades.

Now I have a whole NPS structure that I didn't have before

The interface is really easy to use and the end user experience is really nice. I like how users are moved automatically to the next question in the survey and the design is very clear. Using the website surveys is also really easy and a seamless experience for customers. Integration with Intercom means we can place surveys easily in messages and get responses quickly and easily.

Some times it's difficult to know who you're targeting on a web survey but hasn't stopped us from doing it.

Easily gathering customer feedback and reporting back on it. Integrating survey data with our other systems.

The list of integrations: Intercom and Marketo

Being confused about the surveys type. Not a modern UI Not detailed Dashboard

Help to calculate the NPS

It is easy to set up, very flexible on the user end, and works with Angularjs.

Technical support can get a bit too slow when issues are too technical. The documentation they have available is not the best in class.

Quick user researches and periodic NPS tracking.

Excellent and very fast support, easy to use

Email reports might need some improvement

CRM enrichment

Number of options, nice design, fast support

Not too much that I can think of right now

Surveying potential customers and market research

Design and variety of options available. Prompt feedback.

Nothing really comes to my mind, the app is solid.

Creating surveys for potential clients/ market research.

It's really quick and easy to get a new survey set up and customized. The summaries are also excellent. It's wonderful that summaries can be sent to different people in our organizations at different times: i.e. that our customer service team gets alerted immediately, while other departments receive a weekly summary. And the customer service is top-notch. They're very involved with pro-active support, and respond quickly to chats.

There were a couple of features that I felt were missing (e.g. blocking IPs), but no show-stoppers. Overall, I'm very happy with this service.

We began working with Survicate to improve our website conversion and flow. Their exit intent and scroll-based features are quick and easy ways to gather feedback from our customers. It's helped us learn what to focus on with marketing and site upgrades.

The tool is easy to use. It can be less powerful than other survey solutions out there, but having a simple tool force you to build simple surveys which in the end is great to collect feedback from users. Also, one of the main reasons why i choose Survicate is because of the connection with Intercom: thanks to this feature I can collect data and then use them in Intercom in order to target even more my CRM campaigns. The customer support is also AMAZING. I had few questions in order to set my first campaigns and I received a great help from Survicate team.

Is localization of a survey easily possible? Not sure about that. This is important for me as we work in several markets.

We make a shipping solutions for consumers and professional e-sellers. Survicate helped us to get feedback from our user in order to improve our products through simple and flexible user researches. We also used Survicate in order to monitor our NPS.