Survicate Reviews: 4.6/5 — Highly Rated

It gives me plenty of possibilities to research the users' profile of my website, to precisely profiling them and also to ask them questions and inform about anything I want.

There is lots of options while creating surveys and some parts of them wasn't too intuitive for me.

I got lots of well organised data about my website users.

1. It really helps generate more leads - you a noticed that already in first days of using. 2. Flexibility - the numbers of features and ways to use them are endless. Still I don't get confused, it's easy to use. 3. Support - they fucking listen and react fast! Unbeatable.

Some minor UX issues. Some minor UX issues.

1. I get more information about leads gathered for Hubspot campaigns - easier and faster persona building. 2. I can segment users at the beginning of their purchasing process. 3. Sales reps get more useful data to open up the conversation. 4. Valuable feedback for contant marketing.

This is a great, full-featured alternative to the pricier options out there. Support is highly responsive (measured in minutes/hours, not days). I haven't done a detailed feature by feature comparison vs the alternatives out there, but Survicate has all of the features we need to design far more complex surveys than we need.

There are a few UI quirks in survey design mode (not user facing), but the product keeps improving, and the issues are all cosmetic.

For an e-commerce site, post cart conversion survey has told us volumes about things in the site experience that need to be improved.

Customer service. It was just enough to mention how nice would it be to have it integrated with Pipedrive and - boom - two weeks later everything was up and runnning.

It takes a lot of time for a company like ours to get valuable feedback, because with our number of visits + standard response rates, we need to wait long days to get 10-15 answers. But this is definitely user-specific problem.

How easy it is to develop ad-hoc surveys and forms and how well they work on mobile devices.

1) Quick-wins for high qualitative online leads 2) intutitive process of surveys' modification 3) User friendly interface boost involvement of www visitors 4) High level of customer service

Nothing remarkable to be negatively commented

1) Cost efficient enhancement of online leads generation without quality loss. 2) Enrichment of information regarding prospects and customers profiles.

* quick and simple to implement * gathering data better the way * great companion to in-bound marketing and instant surveys

* little more design options nothing more

* gathering more data about consumer journey

Real-Time Analytics and Reporting: Survicate provides comprehensive analytics and reporting features that allow us to analyze survey results in real-time. The platform offers intuitive dashboards and visualizations, making it easy to interpret and extract actionable insights from survey data. The ability to track response rates, analyze trends, and segment data helps us uncover valuable patterns and make data-driven decisions to enhance our marketing efforts.

Mobile Experience: While Survicate is accessible on mobile devices, the mobile experience could be improved to provide a more seamless and optimized user interface. Enhancing the mobile experience would enable us to create and manage surveys more efficiently on the go, without sacrificing functionality or ease of use.

Gathering Customer Insights: One of the primary challenges in marketing is understanding our target audience's preferences, needs, and expectations. Survicate allows us to gather valuable customer insights through surveys. We can ask targeted questions to collect feedback, opinions, and demographic data directly from our audience. This data helps us gain a deeper understanding of our customers, their pain points, and their motivations, enabling us to tailor our marketing strategies and offerings accordingly. Improving Decision-Making: By collecting customer insights with Survicate, we can make more informed and data-driven decisions. The survey data provides us with valuable information about customer preferences, buying behavior, and satisfaction levels. Armed with this knowledge, we can optimize our marketing campaigns, refine our messaging, and develop new products or features that better meet our customers' needs. Survicate helps us align our strategies with the expectations and desires of our target audience.

The survey creation tool was easy to use and had many question types. Composing the survey questions was straightforward and it was easy to see how the survey would look to participants. Unlike other survey tools I tried (e.g. Typeform) I felt the finished result was a good user experience for recipients. Despite having many questions in the survey the response rate was a lot higher than expected. I reached out to the customer success team for some questions and they were very helpful and friendly.

The monthly subscriptions are a little expensive if you plan to run surveys with a high volume of responses.

I needed to create a large survey to deep dive into a problem area. Survicate helped me create a high-quality user experience for recipients that got the information we needed.

Good survey functionality and the flexibility of having multiple users with a fixed price.

Strict limits of number of surveys and workspaces

Helping business effectively surveying customers

- reliable tool fulfilling our needs - reasonable pricing (individual approach to a customer) - possibility to start with a free plan - supportive customer success team ensuring you are using the full potential of the tool - multiple easy integrations

- AI-powered tools to support analysing qualitative text-base input would be very helpful

Taxfix powers multiple use cases from one tool (across Product, Marketing, and Research). Such as NPS, customer surveys, quantitative user research, etc.