Survicate Reviews: 4.6/5 — Highly Rated

I'cant imagine there is any other software solution that helps to collect feedback from visitors as fast as Survicate. If you have any traffic on you website, but you don't know anything abaut the people, who are visiting you, do not look for enything else.

At the beginning main dashboard wasn't clear for me. But just after few moments I've got used to it and now it absolutely intuitive and practical.

We've used it on our blog to know more, who is our audience and it worked great.

Super simple integration that allows you to get first responses within minutes. Uses intuitive logics and design options so anyone can set up very smart and friendly feedback surveys. Response conversions are pretty high what's important when you don't have great traffic. Found all integrations that I needed!

It was difficult for me to understand pricing but it was improved in last days. Couple of problems with understanding designs options however here support team was very helpful.

We run compaings checking pricing tags and user value propositions The tool has good answer rates and we can settle it very quickly. We found it also useful as source of constant passive feedback from users.

The best way of collecting feedback I know. Easy to use and widgets don’t distract users – some of them received response rate of 15% or even more. One thing that I would like to see implemented – fluid scale surveys.

No fluid scale surveys, customization of widgets took us a while

User feedback is crucial for increasing conversion - we know why users act as they do so we

I like the user interface of Survicate as it is very simple and easy to use. Design of the widget is unique and looks professional. Its installation is pretty fast and has got variety of integration options through its API with Wordpress and Google Analytics. It doesn’t take more than 5 minutes for the complete process. It provides a javascript code which you have to insert in your website and you can go ahead to start the surveys with variety of questions such as multiple choice questions, open ended questions and contact forms information.

Sometimes I have noticed that the Backend is bit slow. This is the only problem I see in Survicate, else everything has met my expectations.

As I am a functional guy, I use Survicate to understand the needs of clients before and after the project delivery. It has helped in getting more precise information from the clients and strengthening our bonds for future projects. I have used it to ask them to provide the performance ratings on a scale of 1 to 10 and also giving any feedback from their side. Then the information is being shared to our Quality Team to have a review of the same and understand the customer in a better way.

Price is pretty fair. i do appreciate Easy to set up, easy to customise

this dark yellow is not really good looking to my eyes

try to know more about my visitors needs

Easy to set up on site surveys, seamless integration with Slack and great reporting! Unreal customer support also.

We would have loved to include images within some of the on site survey questions.

Ability to quickly whip up quick and easy on-site product insight surveys for discovery and opportunity sizing. Reporting allows us to make decisions quickly and move on to test next assumptions.

You can quickly create a survey without any technical knowledge

Certain integrations with a 3rd solution are limited

Easily sending our NPS survey to our customers and get the responses automated in our CRM

I use Survicate to embed NPS surveys into ActiveCampaign emails and they look really nice, plus it's great to map the results to AC. Survicate's chat support is very prompt.

I think the price is a little salty - and I feel like the pricing changed some during my trial. I wish some of the features were more customizable, like a way to direct users to multiple review platforms (i.e. Google, Yelp, TripAdvisor) after they have completed a survey.

Before Survicate, our unhappy customers were going straight to Google Reviews to express their frustrations (usually things that could be easily resolved if they were to talk with a manager instead). Now, they have an outlet to communicate frustrations before going public. Plus, it turns out that satisfied customers are happy to share their experiences too - sometimes you just have to ask! We improved our Google rating significantly by heading off negative reviews and asking happy customers to share their experience.

There are options to show explicit surveys to those who are intended to. The user interface seems very appealing and easy to use. The results can either be downloaded or exported to CSV and perform data analysis if required.

There is no support for the desktop version. More third-party integrations are required at the enterprise level.

Multiple feedbacks are targeted accurately to the specific set of customers. It gives business-level data analysis which can help improve profits.

Great their UX and the potencial of the feedback dashboard

The basic plan does not cover the main needs for a tool like this. Generating surveys by customer variables should be a must have in all the plans

NPS surveys and continious discoveries with our users.

Ease of integration, fits our requirements in a Survey tool.

More design customisation would be a nice-to-have.

Easily reaching out to our mobile userbase with in-app surveys.

We only used it for NPS and a large scale customer survey so far. Both have been easily integrated with our existing solutions, and we managed to completely smash our engagement expectations in terms of respondents and quality of responses. We love how professional it looks and feels, and how simple it is to set up. Survicate also offers some easily available data summary with graphs that can be filtered, which allowed us to quickly see if our activated survey was collecting the type of responses that we were aiming for.

Of the few things we have encountered so far which can be seen as less positive, are some restrictions to data filtering in the analysis tool, and perhaps a way to more easily structure and manage large surveys that involve a lot of questions (50+). But after reaching out to Survicate with detailed and structured feedback on this, and suggestions on how to improve it, we received a reply that they would immediately start looking into these suggestions and see how they could incorporate them in their Product Roadmap! Pretty cool experience.

We now have a go-to tool for NPS, customer surveys and other feedback channels that integrates well with our existing solutions, allowing us to capture valuable customer feedback from different sources.

Survicate is a nice tool that adds additional value for our business to get more relevant user insights to provide an exceptional user/customer experience. It provides clever solutions to map our users based on their interests and opinion about our product. The integrations with third party tools is very helpful to use it seamlessly within different message channels to enhance our user's experience.

Even more integrations, a reworked pricing structure and more data availability without caps on user responses would be great for the current plans provided.

Use cases for our daily business: - collecting insights on our user's opinion and feedback - retargeting our users based on their feedback - retargeting our users based on their provided insights and opinion in polls

We use survicate to get product feedback from users directly in app and I love that I can use survicate with Intercom to get feedback from customers. The price is also pretty reasonable.

I don't really have any issue with Survicate - only dislike would be I had mixed experiences with customer service but overall good experience

Getting client feedback straight from the horse's mouth

That you work directly with Intercom. It makes targeting the right customers a breeze

The lack of support due to different time zones. They are very responsive when online but the time zone different will be an issue unless they get local support.

Haven't done many review as we are still learning the system. More live webinars would be great.

I appreciate that Survicate's survey creation process is straightforward, making it pretty easy for a new user to get started, and that you're easily able to quickly produce surveys without taking too much time to manage or design them. It's easy to see results and the Excel download file is invaluable for saving your data. It's also awesome that you can collaborate with multiple users and there's a wealth of integrations & add-ons that are compatible with Survicate, which broadens your options and use cases. Their Support team is very dependable and friendly, too.

The UI within each survey management page could be improved, as the menus/icons aren't quite intuitive and it took me a bit to figure out how to navigate. I also wish it were easier to view text answer results - you also can't really see who submitted the results in the UI; it's only available in the Excel spreadsheet. The "Design Preview" feature could also use maybe a bit more clean-up.

We've used Survicate for both in-app messages and email blasts to customers and leads, and it's brought in a lot of helpful data. We've collected a HUGE amount of feedback from our SaaS users via Survicate which in turn has helped us improve our software.

- Simple UX - Easy to integrate with CRM tools

- Too expensive compared to other tools that offer similar solutions

We handle our NPS tracking through Survicate, and it's connected to Braze.

I like the UI. It looks quite organized and is easy to navigate. They offer tons of native integrations and support custom integrations as well. It has good customization options and creates professional-looking surveys.

I wish they allowed more free days per survey. Currently, they allow seven free days per survey. It's good for simple/less complicated survey needs. It's a bit pricey too as compared to other tools.

We used Survicate for a prototype feedback survey to collect data and run reports. We were satisfied with the tool!

The exit intent feature – we can popup a survey when users are on the brink of leaving the site and understand why they're heading out! The interface for building surveys is easy to use and fast, and the integration with the website works perfectly.

The UI of the survey's is maybe a little old-school and could be updated to make it a compelling experience for users.

Survicate allows us to mesure our audience on-site in a way we couldn't previously do with email surveys.

Many many features under one roof. You can automate feedback at various steps of funnel. And free version is available.

Complex to understand all of its features. Automation also require a dedicated resource.

I am managing a D2C product, so every time before a new release we ask the audience what is the top most required feature. And after release, we ask about their satisfaction level.

The support team is very responsive and kind. The integration with Intercom is very helpful as we can send our surveys directly through there. There are lots of question types to use, although I would love to see in the future an option to have a required comment field for certain responses (e.g. if they select Other, make that comment required instead of optional as it currently is).

A few bugs here and there. We have trouble with the email notifications not going out due to the thank you page 'failing'. I have also noticed that my survey data does not flow into Google Sheets as well as I would hope.

We conduct our implementation mid- and post-launch surveys through the platform. It has helped boost our response rates that were previously pretty low. I like that we can start a survey directly in an email so that clients can easily click a response.

I like the ability to build out either simple in message surveys, or more complex progressive surveys.

The analytics could be better. Better than some alternatives, but still fairly basic.

Surveying customers and partners to understand where to improve.

It is very easy to use especially the setting of different questions. Just a few clicks away to create your very own survey.

The subscription cancellation. I always fail to unsubscribe my plan. The good thing is they always do a refund.

I can easily create user surveys on my website across different domains using one account. It is time saving. All reports can be gathered easily.

I have been using Survicate to get feedback from our visitors and clients by providing them Surveys which lets me know their needs and expectations from us. Also I like the fact the Survicate helps me in discovering the reason for the visits on our site. Survicate allows me to have different target segments in terms of total visits, device used, time spent on the site and traffic parameters which helps me to accurately use this data in the sales process. Mostly I use the feature for creating surveys based upon previous answers on the surveys and getting customized data from the integrated applications such as Google Analytics.

The only thing I don’t find easy to use in Survicate is the customization for the widgets. I have been trying to change the fonts for widgets, but didn’t succeed in doing so. Rest everything is up to my expectations.

I am a Marketing Intern and this requires a lot of market study for getting new clients and taking feedback from the existing clients. Survicate provides me an excellent platform for doing so. I am able to connect it with the popular marketing tools such as Google Anaytics, Shopify and Hubspot with great ease. It helps me to launch relevant surveys for our clients to understand their needs in a better way. It helps me to get the details for leads profiles from the complete interaction history pretty easily.

We still use Survicate as a plugin through Intercom, which allows us to get feedback from customers automatically based on actions they take and how long they've been with us. We still use Survicate to send an email with a feedback survey to any churned customers. That has provided us with some invaluable insights.

It became a dealbreaker that you can't combine the in-app chat NPS survey with the email version. You need to combine the feedback manually and manually calculate a global NPS score from there. That t was becoming too time-consuming as we scaled. I also didn't like that you couldn't see a change in sentiment over time if the same customer responded to the NPS survey again.

We're able to get feedback from our customers in a personalized, yet automated way. The post-mortem survey has helped us drive product changes and win back business.

Price, relative easy-of-use and implementation

Not strong enough features Customer support The software didn't fire on exit intent on multipel tests

Understanding visitors and customers

The product is flexible and integrates with Intercom, meaning it could make a decent component in your customer service stack. There is quite a lot of flexibility in how to setup and conduct surveys compared to something like MailChimp.

Despite a good product, the issues with Survicate lay with their people, their T&Cs and their customer service. They are one of the few companies to take credit card details for free trials, and they offer no system for notifying you when they are about to take money from your account. We thought we had successfully cancelled only to discover that they had taken money for 3 months from our account unbeknownst to us until we received our credit card statements. On contacting them, they advised that they wouldn't consider a refund in any circumstance whatsoever. Their responses between emails was often over a week, so making any headway was almost impossible.

A more flexible solution for customer surveys than MailChimp.