Survicate Reviews: 4.6/5 — Highly Rated

The most helpful features about it are: 1. Via Survicate you can build any surveys in minutes using an intuitive drag and drop creator, no coding required. 2. Through Survicate you can automate feedback collection with recurring surveys for a constant stream of valuable insights. 3. You can use your own logo, brand colours and personalised messages to make each survey an extension of your brand.

Features I disliked about it are: 1. The dashboard is too complex and difficult to understand and know all the features and tools available in it. 2. Survicate can have a more dynamic component may allow the users to have the same survey replications while having it respond to various audiences. 3. Survicate lacks advanced functionality, doesn’t provide feedback forums or updates about new features to its users.

Via Survicate you can build any surveys in minutes using an intuitive drag and drop creator, no coding required. What I like the most about this app is that Survicate offers plenty of customisation options where you can make your own surveys and translate your surveys and used advanced logic to create engaging custom question flows.

The main reason we decided to use Survicate and what we enjoy the most is how customizable the entire survey setup is. From choosing question types and disclaimers, editing the web page background, and adding our company logo, all the way to the actual integration step, Survicate goes above and beyond in terms of its user experience. The ability to create and send as many surveys as we want is also a huge plus and something we did not find with most of the other vendors we were considering. Every time we have had any type issue, the Survicate team has been very quick to respond and remediate any problems that we were experiencing and has a very easy chat assistance feature.

The only item we did not cross off our list in a new survey partner with Survicate was the ability to make questions required to submit the survey. However, because of the way the surveys are set up (the survey isn't one page, it's a progress bar with an opportunity to submit each question one at a time), this setup worked for us anyway. At this time, we don't have any complaints.

Our issue was that we were using a native Salesforce tool for our surveys, and from a user experience perspective, it was horrible. Survicate allowed us to not only create a more user-friendly and aesthetically pleasing survey integrated into our emails via Salesforce but also provided much better insight into our responses with their data reporting and analytics page.

Provides a variety of categories to get customer reviews based on categories. Provides capabilities for managing and organizing different sections of reviews. Good tools are offered to developers.

It can sometimes be complex to manage based on the numerous options it provides. Documentation is sometimes difficult to follow or implement as it has a lot of features.

Review capturing Categories classification Reviews segregation More customer interaction Increased engagement of customers with the business in question.

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Survicate is a customer feedback and survey platform that is designed to help businesses gather insights and feedback from their customers. Some users might appreciate Survicate for its user-friendly interface, customizable survey templates, robust analytics and reporting features, and integrations with other popular business software tools.

Some users might dislike certain aspects of Survicate, such as the cost of the platform for larger organizations or the limited range of question types and survey customization options in the basic plans. Additionally, some users might have concerns about the privacy and security of the data that is collected and stored through the platform.

Survicate is solving several problems for businesses and benefiting them in various ways. Some of the problems it solves include: Gathering feedback and insights from customers, allowing businesses to make data-driven decisions and improve their products and services. Providing a user-friendly interface and customizable survey templates, making it easy for businesses to create surveys that are tailored to their specific needs and target audience. Offering robust analytics and reporting features, enabling businesses to easily interpret and act on the data that is collected through surveys. Integrating with other popular business software tools, making it easy for businesses to manage their customer feedback data alongside other important data sources. Overall, Survicate benefits businesses by providing a powerful platform for gathering customer feedback and insights that can inform decision-making and drive business growth.

I recently decided to use survicate over other platforms; here are some of the reasons why: Incredibly easy-to-use interface. It is pretty much foolproof. Competitive Pricing. Pricing is super flexible, and the team helps determine what plan works best for you. Installation is relatively easy (like most other survey products), and documentation for implementation is relevant and concise. Integrations are a life-saver. I enjoy having the ease of being able to integrate with the tools we have available. There are many integrations, much more than other survey products with a similar price range. The Support team is incredibly responsive. I had a few calls with them before deciding to go ahead. It was constructive to understand the more complex capabilities that the tool has. The CSS customiser is quite helpful in making our surveys adapt to the look and feel of the site and makes it look like an extension of our website instead of an imposed element that stands out. (It did required time from our devs to implement those changes) Survicate Platform is constantly getting updates and new feature releases. The company is looking at ways of optimising its product ad improving customer experience. (Last week, there was a significant change in the UI, and it looks great!) Workspaces are great. We manage multiple websites, and having different workspaces makes it simple to organise and target specific sites. Feedback hub is great to bring in feedback from other sources, we use it for our App/Android Store. Price-Value I can't think of (and couldn't find) a better alternative.

There has been a few suggestions I've made that could improve the product. The main one is to add more integrations to the "feedback button". We've made it work and are happy with it, but being able to customize how and what sort of data gets sent to Slack on each response would be a big plus (i.e. URL, Device, Browser).

It gives our users a platform to voice their concerns and ideas to us. They often let us know when something is not working correctly and help us find functionality issues and fix them. It brings all of our feedback into a single platform and alerts us when we receive feedback (sometimes, these can be time-sensitive).

Support experience. It was also quite easy and quick to start using Survicate for our project. Within a day we managed to set up a survey campaign and send it out to our customer group - and we did it on a free plan, since there are no major limitations.

It's not possible to export the data for free, but we're planning to upgrade soon, so it's not a big issue

It helps to start collecting the customer feedback quickly

It's simple and easy to use, while offering plenty of customization options so you can make a survey your own! Their customer service is extremely attentive and they are always looking for feedback.

I have no complaints so far! All the questions I've posed to the Survicate team have been thoroughly addressed and look forward to watching how these will continue to innovate their platform!

Survicate helps us reach our customers in the moment in a quick and easy way. We can customize the look and feel of the survey so it's noticeable but not disruptive to our customers.

It's really customizable. If you pay enough you can modify the CSS of the widget (web surveys). It has a great Google Sheets connection so you can export automatically your data there.

It's a little bit expensive compared to other tools. I don't like paying for responses. I would prefer paying on demand.

Getting feedback from your users. From email or on your website. We get valuable insights from our users, and we are able to ask on specific moments of the customer journey.

Support and customer service are definitely worth mentioning. I also appreciate UI.

I have no major objections, the app works pretty well.

It is easy to set up and helps with getting feedback and doing research. Most of my respondents were satisfied with that how the app works.

Ability to segment and target users based on various criteria to get specific feedback.

No warning when someone sets a really high response limit and the monthly quota gets exhausted

- Get just-in-time feedback by triggering surveys when a particular action happens. - Recruit participants for user interviews.

The platform is very intuitive and super easy to use. I love the templated questions we can start from, or making our own surveys from scratch. The integration with Marketo is beneficial as we can trigger our surveys through Marketo and also kick off follow-up actions based on specific responses.

We can set up our own tags through the survey links, but I wish that was a little more user-friendly. Maybe having a dynamic aspect of the survey so we could maintain one survey copy but have it react differently to our audiences.

Survicate allows us to automate emails to our customers at specific milestones and then react in real time to the responses of those surveys to better serve our customers.

Survicate is incredibly user-friendly and easy to deploy.

Exporting the visuals of the survey results can take some time.

When we surpassed our response limit, Survicate quickly expanded our package so we could gather more.

I adore their support and how amazingly customer-oriented they are. I especially love the idea of being able to return to the same Support representative and getting always a pleasant communication along with informative inputs and practical help. Sergey rocks!

Nothing much - all of my interactions were amazing at this point as well as I do appreciate the flexibility of the service

All of them! Anything feedback related gets acted upon by a knowledgeable stuff - having to chat with them sometimes makes my day just womderful:)

Support and User experience to install and set up the survey

Most of the useful features are premium but you don't realize it until the setup. There are not clarity of premium features

We are understanding and identifying our client's thoughts so can act around their needs before they take a decision like canceling the subscription

It literally is so easy to use and never has bugs or fails to work. I really don't have enough nice things to say. We only use it in part of our 1200 person business but I am pushing to have to have it implemented for the whole company, The ui is clean and not overwhelming.

There's not anything I dislike...I wish I could delete or exclude data without being an admin. It would also be cool for multi-product companies to be able to re-assign a review or response to another product line so that the data is always accurate.

I can easily launch surveys and NPSs without having to go through too much bureacracy.

I enjoy how user-friendly Survicate is. It's the perfect balance of templates and customization allowing me to do less work with more personalization.

The main downside in my book is having max caps for survey responses that can be collected.

We need a way to collect real, actionable insights and info from our customers and Survicate gives us just that.

I love the survey builder: very easy-to-use with lots of options. I also like the integrations with other tools and their customer support, very quick to respond.

Nothing critical, but it would be nice to be able to create survey templates.

Being able to display the first question of the survey directly in the email (increased the responses) + the ability to update our data based on responses

Simple to use functionality, very easy to add new questions and move them around. Clear reporting that makes it easy to analyse results.

Nothing, we have found after some updates everything works really well!

Understanding more about our customers painpoints. We have fed this back into our product development.

Survicate is an easy to use but powerful tool. I love how simple it is to integrate our existing tools like intercom. Flexibilty and syncing of data are huge pluses

My only main criticism is when you have lots of surveys its a lot of information on your home page

Survicate has been instrumental in revamping our customer experience and journey touchpoints with our customers. We have been able to get more insightful feedback and respond faster than ever before

Seamless application. User Friendly and can be integrated with existing applications of the business.

Nothing. It is as per our expectations and requirements.

Farmers Survey. Back-end aggregation and presentation of data are very good.

- Seamless way to aggregate valuable product feedback from real users - The survey builder is very easy to use - Word clouds for qualitative feedback are extremely helpful to relay information to all stakeholders

- Surveys on mobile lack in customizability - The survey builder does not support comparison operators other than '=' at this time

- We are now able to ask the players of our game for specific and qualitative feedback - We can target what segment of players see which questions at what point in their gameplay

I like how simple and straightforward it is to use Survicate. During my most recent survey, I didn't have to wonder how long it would take. Survicate is a five-star survey.

Honestly, I didn't dislike anything. As I mentioned before, Survicate is great!

I was able to provide timely feedback to SeekOut about their services using Survicate.

- The ability to create, launch, update survey anytime without doing any change to our code. - The ability to customize the survey, very extensively - The ability to send custom parameters to further filter results, very important for us.

Can't think of anything at the moment, it's pretty perfectly honestly speaking.

We needed a quick solution that allows us to launch survey to potentially all 1200 of our sites. The fact that Survicate doesn't tie to specific domains helped a lot on that issue.

Super easy out of the box functionality.

Not being able to copy surveys across survey types

We are using Survicate to gain insights into how our users use and perceive our product.

It is clean and focused. Great for exit intent surveys.

It lacks a graphical display of the survey's branches, a survey print function, and some other bells and whistles.

I'm using it for exit-intent surveying on a site with high bounce / low conversion results. Initially, we learned our ad campaigns were attracting consumer shoppers rather than business shoppers. Once corrected, we then learned about price sensitivity and comparison shopping behavior of visitors. We are now assessing pricing plans, etc.

Practicidad y facil customización facil de usar

recursos limitados en el plan gratuito..

ninguno

The configurable surveys are really awesome. Also, the survey templates helps us to kick start every new iniciative in the company,

I hoped they had better ways to manage access, mainly through APIs

Measuring tickets and services CSAT. Velocity in new surveys, API data integrations, no code survey configuration.

Very clear UI that allows both basic and advanced users to create, customise and analyse surveys, and export this data into other applications for reporting.

A few more UI embedded tools to customise survey appearance. Further customisation is available using CSS, but for those who cant use CSS it would be great to have more control over thing like pop up size/location etc.

We're easily able to request feedback from our users, in a non-intrusive way. In this way, over 80% of our users are responding with useful feedback.

The best service team I have encountered in a very long time. Responsive, helpful, knowledgable and smart enough to share an external resource if they can't help.

Honestly the only thing would be some additional flexibility with the survey questions

Obtaining additional insight into our consumer. Trying to expand our reach and engage new consumers