Survicate Reviews & Product Details

Ease of integration, fits our requirements in a Survey tool.

More design customisation would be a nice-to-have.

Easily reaching out to our mobile userbase with in-app surveys.

We only used it for NPS and a large scale customer survey so far. Both have been easily integrated with our existing solutions, and we managed to completely smash our engagement expectations in terms of respondents and quality of responses. We love how professional it looks and feels, and how simple it is to set up. Survicate also offers some easily available data summary with graphs that can be filtered, which allowed us to quickly see if our activated survey was collecting the type of responses that we were aiming for.

Of the few things we have encountered so far which can be seen as less positive, are some restrictions to data filtering in the analysis tool, and perhaps a way to more easily structure and manage large surveys that involve a lot of questions (50+). But after reaching out to Survicate with detailed and structured feedback on this, and suggestions on how to improve it, we received a reply that they would immediately start looking into these suggestions and see how they could incorporate them in their Product Roadmap! Pretty cool experience.

We now have a go-to tool for NPS, customer surveys and other feedback channels that integrates well with our existing solutions, allowing us to capture valuable customer feedback from different sources.

Survicate is a nice tool that adds additional value for our business to get more relevant user insights to provide an exceptional user/customer experience. It provides clever solutions to map our users based on their interests and opinion about our product. The integrations with third party tools is very helpful to use it seamlessly within different message channels to enhance our user's experience.

Even more integrations, a reworked pricing structure and more data availability without caps on user responses would be great for the current plans provided.

Use cases for our daily business: - collecting insights on our user's opinion and feedback - retargeting our users based on their feedback - retargeting our users based on their provided insights and opinion in polls

We use survicate to get product feedback from users directly in app and I love that I can use survicate with Intercom to get feedback from customers. The price is also pretty reasonable.

I don't really have any issue with Survicate - only dislike would be I had mixed experiences with customer service but overall good experience

Getting client feedback straight from the horse's mouth

That you work directly with Intercom. It makes targeting the right customers a breeze

The lack of support due to different time zones. They are very responsive when online but the time zone different will be an issue unless they get local support.

Haven't done many review as we are still learning the system. More live webinars would be great.

I appreciate that Survicate's survey creation process is straightforward, making it pretty easy for a new user to get started, and that you're easily able to quickly produce surveys without taking too much time to manage or design them. It's easy to see results and the Excel download file is invaluable for saving your data. It's also awesome that you can collaborate with multiple users and there's a wealth of integrations & add-ons that are compatible with Survicate, which broadens your options and use cases. Their Support team is very dependable and friendly, too.

The UI within each survey management page could be improved, as the menus/icons aren't quite intuitive and it took me a bit to figure out how to navigate. I also wish it were easier to view text answer results - you also can't really see who submitted the results in the UI; it's only available in the Excel spreadsheet. The "Design Preview" feature could also use maybe a bit more clean-up.

We've used Survicate for both in-app messages and email blasts to customers and leads, and it's brought in a lot of helpful data. We've collected a HUGE amount of feedback from our SaaS users via Survicate which in turn has helped us improve our software.

- Simple UX - Easy to integrate with CRM tools

- Too expensive compared to other tools that offer similar solutions

We handle our NPS tracking through Survicate, and it's connected to Braze.

I like the UI. It looks quite organized and is easy to navigate. They offer tons of native integrations and support custom integrations as well. It has good customization options and creates professional-looking surveys.

I wish they allowed more free days per survey. Currently, they allow seven free days per survey. It's good for simple/less complicated survey needs. It's a bit pricey too as compared to other tools.

We used Survicate for a prototype feedback survey to collect data and run reports. We were satisfied with the tool!

The exit intent feature – we can popup a survey when users are on the brink of leaving the site and understand why they're heading out! The interface for building surveys is easy to use and fast, and the integration with the website works perfectly.

The UI of the survey's is maybe a little old-school and could be updated to make it a compelling experience for users.

Survicate allows us to mesure our audience on-site in a way we couldn't previously do with email surveys.

Many many features under one roof. You can automate feedback at various steps of funnel. And free version is available.

Complex to understand all of its features. Automation also require a dedicated resource.

I am managing a D2C product, so every time before a new release we ask the audience what is the top most required feature. And after release, we ask about their satisfaction level.