Zonka Feedback Pricing Plans, Costs & What You Get in 2026

I'm a Customer Experience (CX) nerd! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business! Zonka is the most robust tool for measuring a wide variety of CX activities. I love the major CX tools like Qualtrics, but that is so expensive. Zonka gives me that functionality at a much better price. I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful!

There have been no issues adopting or major features missing.

Being able to measure customer experience within the context of the software they are using. Then the ability to follow-up with detractors to drive better CX.

The options for sending surveys and how to respond: flexibility and completeness so as to be able to satisfy an intergenerational audience used to using different devices.The ability to respond to offline surveys. The ease and immediacy of use and the presence of tutorials that guide you step by step making it quick to learn and use Zonka. The presence of ready-to-use templates. The speed and simplicity with which you can create a survey and share it. The ability to collect responses anonymously or not and to select which data to collect. The presence of various types of reports and statistics and ways of observing the responses and organizing them according to your needs. Integrations with third-party elements: Slack, google sheet, etc.

The plan I am using does not include integrated translation and working in other languages ​​besides English this would have been an added value. It can be easily bypassed by translating what is needed even if that means a little more wasted time that I could have saved.

I solved a desire that was becoming more and more urgent: to collect feedback from my clients in writing so as to have data on the effectiveness of my work, avoiding relying only on answers at the end of the session. I have a complete tool with which to collect 360 feedback with customers who request it, create questionnaires when I work with teams, do surveys for future services / products and during live and online training.

There are a plethora of features available in Zonca. Survey Builder is easy to use and offers many customization options. Templates can be used as a great starting point for creating surveys. These templates include a list of questions and sequences that will help you build an excellent survey. The system is simple and easy to use. Zonca's help section is quite exhaustive and detailed. Highly informative and well organized.

Tier based systems have their own set of challenges for the buyer. Not all features are available in their starting tier. As you move up, the prices can be steep!

Currently, we are not facing any challenges. The benefits offered by Zonca are immense. All businesses who aspire to improve based on feedback - be it from customers, prospects, employees, etc. can benefit from their product. It is easy to use, and the value proposition is fantastic.