Zonka Feedback Reviews: 4.7/5 — Highly Rated

The product is easy to use and clean. Templates are great and the white-label feature is really good for enterprise products

It's a little more expensive than comparable tools

Helps us gather net promoter scores from our users and customers

The API is so easy to use and very usefull, plus the offline survey tools are excellent!

The API documentation is not correctly updated for the current version.

We need to gather info about the people we help in the organization to enhance their experience, and Zonka made it a lot easier.

I need to gather tons of feedback in the workshops I do, and Zonka provided me with a great solution to collect data in an easy and powerful way. The tool has templates, survey logic, and a lot more of useful features to maximize the data collected.

The tool has a lot of potential and the roadmap looks great. Also, the setup took some time, and the UX can improve a bit.

I'm saving a lot of time and being able to maximize the data from my customers.

I’ve been using Zonka Feedback for our company, and it’s made it easy to survey customers and collect their sentiment, opinions, and feedback. I really like that I can create surveys that match our branding and that it’s easy to integrate into my website. It has a great deal of flexibility, too! I’m able to make changes to the template, to the color scheme, to the questions, and to the distribution method. Zonka Feedback has helped me make my customers happier.

I wish the documentation could be bettter and covered all topic. I had few hiccups during feedback sms api setup but team helped me.

With Zonka Feedback, I can create and distribute surveys to your customers and measure their satisfaction and build a feedback loop to improve your business. This survey tool is easy and fast and is a great way to get feedback and improve your business and products.

Templates are elegant, and it was easy to use on our website. Limits of SMS are generous

UX could be improved maybe. There are many functionalities to explore, it might be confusing sometimes.

As it says, we can now have good feedback from our users. It's very useful for a startup like us

The tool is amazing for api/webhook integration, it is very flexible in customizing the surveys, it is very easy to use and the support is fantastic.

Nothing to dislike until now. It is filling our requirements.

We are sending NPS surveys to our customers.

Zonka Feedback is a brilliant survey tool that provides a comprehensive solution to gather user feedback and opinions. The tool has really strong features such as an easy-to-use WYSIWYG Survey Builder, templates, answer piping, and survey logic. The developers have invested a lot of time in creating this platform and have thought about everything that brings surveys to life. They have a good knowledge base for a new user to start using their platform. The amount of features available on this platform is tremendous and they have covered a lot of ground in making sure that they can cater to the requirements of different industries. Overall, an excellent tool to have in your toolbox!

A few of the things I miss on the platform: - Have a way to toggle off auto-scroll to the next question (currently it scrolls to the next question automatically) - An issue where the color of Option Text seems to be mixed with that of Button Text (for choice questions)

I have been using Zonka Feedback primarily for operation support which includes everything from employee feedback to quality assurance for our services. The primary benefit we realized were: - Excellent analytics and reports right out of the box - Extremely quick and easy survey builder

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zona They Will Help you Get The Ball Rolling And converting Data into Profits!!

They have a nice selection nearly I counted nearly 100 templets but More is always welcomed and More 3rd party and CRM and email marketing Integration More

Getting Ket Data And MNetrics to Meet out clients Goals

The survey editor was straightforward to use to create your surveys. The prebuilt templates cover most of the items needed by small business like ours.

You can only be able to collect one first/second name and phone number per survey. Not too sure if this is compliance but would be best if we could be able to ask for the names and number at least twice.

Customer feedback. Previously we had to do long calls with the clients and find out what they liked and disliked and how we could improve. With Zonka, we are now able to ask for those details effortlessly and much more.

I love that it helps me collect easily feedback from my clients

It's just not easy to learn in the beginning and use it fully.

I am collecting feedback from my clients. It helps me improve my service delivery.

The platform is good to use and the interface is super intuitive

I wish the design of published survey forms are more polished and better design with more templates in future..

Zonka definitely won my heart as the most versatile survey apps, just image you can conduct surveys fr all facets of your biz, community, NGO projects both online and offline via multiple channels - Email, Weblink, QR Codes, SMS ....

I've been searching for a survey tool that not only functions well but looks great too. While there are many tools out there, it's hard to find one that does both. The quality of the out-of-the-box design templates is high, although there are also options to create your own, which is a must for me. I need to use it more to explore the full depth of what it can do but loving it so far. Lots of improvements on the roadmap too. I am liking that the company has been around for more than a year as well. It makes for a better-developed, well-rounded product.

Being a pro-designer, I was not too fond of the company logo. First impressions made me think it was cheap and led me to believe the design of the app templates might be the same—but I was pleasantly surprised. Thankfully the rest of the app is clean and well designed.

I can see many use cases for Zonka. I often need to prepare things for trade shows and customer feedback, but I'm also hoping to use the logic jumps to create quizzes with variable results.

Many things! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor.

Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. If the language option had a way to auto translate from english to the other option, that would be even better.

I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email. With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too.

Zonka Feedback has been highly rated in the market for a long time. You can quickly customize a survey to suit your needs using the available templates. Compared to another software with similar features, "Qwary" I'm very impressed with Zonka feedback. I was able to replace the software I was using with Zonka easily. It integrates well with Zapier, and looking forward to trying to send a survey via SMS. Benefits save time. Plenty of pre-made templates to get started. Integration with other apps White labiling AI-enabled survey and report generation tool. It enables you to understand your market, customers, and employees with simple questions and straight answers. Support is awesome.

Still growing does not include integrated translation and working in other languages ​​besides English Operating only in the USA

What benefits have you realized? Plenty of pre-made templates to get started. Integration with other apps White labiling AI-enabled survey and report generation tool. It enables you to understand your market, customers, and employees with simple questions and straight answers.

It's easy to set up and very easy to use - within few hours, you have your customer feedback tool up and running.

so far nothing everything works fine and fits our needs

we get feedback from our customers and influencers fast and also generate reports, which helps us to get better every day

Zonka is incredibly easy to use - I created my first survey and had it deployed in minutes. The feature set and customizations available make this one powerful survey and feedback solution.

This isn't really a dislike - but was the least smooth part of the setup for me. It takes a little work to get the integrations setup and there is a little learning curve for deploying surveys - at least for me there was, but that's really not a negative of the software at all.

Zonka enables us to gather valuable UX data quickly, which enables us to respond and adapt very quickly to customer needs and expectations.

We've been looking at implementing CSAT and NPS for both ourselves and our clients of late. However, we wanted to do it in a way that it would tie to our email marketing CRM Active Campaign. I saw this deal come through and jumped on it because at a glance, it ticks all the boxes.

It's early days, so at this stage, I can't say I dislike anything.

As mentioned above, this one piece of software integrates with Active Campaign, which means we can now complete our CSAT and NPS automations. #Winning

A wonderful and affordable tool to create surveys easily with templates.

I have not used it long enough to find any downsides so far.

We plan to use it for all use cases which the tool is suitable for.

There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey. The system is easy to navigate. There are many features to read about in their help section. The articles are very informative.

I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.

Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.

After looking into the Zonka, I believe there is too much potential. Our team was looking for a similar platform in the past months and we were happy to come across Zonka. I personally like the Whitelabel features, and the different multichannel touchpoints based on the application. I am yet to discover the different integration but in principle having Zapier and Google Sheets allows our team to readily bring Zonka into our toolkit. We are deploying in the following weeks an internal satisfaction survey for one of our clients. We will run it through Zonka and will share our thoughts based on our first experience.

In some cases the text looks shifted with respect to the design of the question.

Online surveys are easier to implement and monitor in real time.

The surveys load quickly on the site, and I have many options for where to place them. I also highly appreciate the fact that ZONKA displays special characters used in my language (Slovak) without any problems.

It may be a geographic location (Slovakia), but when I want to see any item, I first see a blank page. I have to confirm Enter again and only then will the item open for me.

So far, I have asked my customers for feedback by e-mail. I received very little feedback. I tried it with Zonka Feedback and I don't understand, but customers suddenly have no problem and send their answers.

- User friendly UI/UX - Clearly, they've spent time in creating really good templates - quantity and quality-wise - Email plus SMS capabilities - API and Webhooks - Public roadmap - Their support team has been phenomenal in returning back with responses

- Cannot import attributes from excel or csv - Limits (upper or lower) cannot be applied to multiple-choice question type

- Triggering internal and external surveys - Viewing customer sentiments in Zonka dashboard view

Zonka provides a clear start point to gather information and feedback whether you're a new company or a company that been around for a while. One of the key things that Zonka does is allow you to get to the meat of what you're looking for as it relates to data and information gathering. As you make your way around the dashboard the ease of use really stands out.

It's tier based, so you will miss out on some things due to that, but overall the investment is definitely worth it as you will begin to see immediate returns on your information and feedback goals.

Znka helps our organization to gather data that is specific to certain clients' problems. As we all know the ability to solve a client's problem is the key to success. One of the key benefits we've realized is related to data; the data collection is very specific and allows segmenting and then taking action on the results.

I'm a Customer Experience (CX) nerd! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business! Zonka is the most robust tool for measuring a wide variety of CX activities. I love the major CX tools like Qualtrics, but that is so expensive. Zonka gives me that functionality at a much better price. I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful!

There have been no issues adopting or major features missing.

Being able to measure customer experience within the context of the software they are using. Then the ability to follow-up with detractors to drive better CX.

So easy to use. Easy to learn and it is packed with great features. The interface is well designed. Great set of templates too.

There is nothing to dislike about Zonka Feedback.

It makes it very easy to create surveys quickly.

Clean interface with the ability to access new responses with ease. Ability to create QR codes directly to surveys for use on receipts, invoices, etc.

That I wasted so long using other surveying tools before finding Zonka.

We struggled to find competent survey software that allowed us to conduct measurable research for clients and gain real-time actionable results. With its clean interface, we've been able to deliver reports from surveys far quicker than we'd been able to previously.

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset. I also love the automations. This is especially important for our team as we scale. It ensures we maintain and increase quality while increasing volume.

I would love to see an integration with Encharge!

We have our surveys hooked into our testimonial and review platforms which of course drives business back to our organization. Proactively requesting reviews and testimonials from satisfied customers makes it more likely that we lock down those reviews while they’re hot. On the flip, if the customer had a bad experience we can jump right on it and work with the customer to change their experience.

I love how easy it is to use Zonka. I have been looking for a survey/review product for several aspects of my business, and this does it all. Not only are the surveys beautiful and easy to make, but I LOVE the SMS option as well. I also plan to offer this service to my customers, which will allow me to increase my revenue.

So far there is nothing that I dislike about Zonka. It has all been better than expected.

I have been using Zonka for several things: 1. Customer satisfaction 2. Customer support feedback 3. Podcast guest feedback 4. Onboarding feedback

What caught my eye initially was the companies using Zonka Feedback. If it's good enough for some of these monster companies, it's good enough for me! The attention to detail at every level is amazing and the ability to get feedback from customers offline is super handy. The ability to track and measure results with responses and reports makes this tool even better. The response inbox for all your surveys makes managing feedback really easy. Customer service seems to be A1 and the roadmap looks very promising. Full stack here for me and looks like a keeper. Hope I'm right.

Zonka Feedback has so many features. I'm going to get addicted.

Collecting feedback on behalf of clients is time consuming and other tools I have used in the past don'y quite hit the mark. Zonka Feedback has done all the heavy lifting for me.

Zonka Feedback helps me to understand my visitors better. I own multiple websites, and I need feedback to implement new content skillfully. As a French Sci-fi novelist, I need an offline feedback survey during my encounters with my customers.

Maybe, it will be accurate to translate the template survey automatically for the default language.

Feedback is essential in my work. I need to understand the feeling of those reading my books.