Unclaimed: Are are working at Zonka Feedback ?
Zonka Feedback Reviews: 4.7/5 — Highly Rated
Zonka Feedback is a customer experience and feedback-management platform that captures feedback across multiple channels (email, SMS, WhatsApp, in-product, websites, kiosks, offline), measures NPS/CSAT/CES, analyzes open-text feedback with AI (themes, sentiment, entity extraction), enables case/ticket conversion and closed-loop workflows, and integrates with CRMs, helpdesks and marketing tools.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Knowledge Base |
| Training | Documentation |
| Languages | English, Multiple languages (30+) |
Zonka Feedback Pros and Cons
- Broad feedback collection channels (digital, in-product, kiosks, offline).
- Strong AI analytics for sentiment, themes and entity extraction.
- Deep integrations with popular CRMs and helpdesks (native mappings).
- Real-time alerts, workflows and closed-loop case management.
- Multi-location and hierarchical reporting suitable for chains and distributed ops.
- Pricing is not fully transparent; custom quotes required and public rates are limited.
- On-premises / self-hosting is not documented; SaaS-centric deployment.
- Some vendor details (founding year, headquarters, full tech stack) are not publicly verifiable.
- White-labeling terms and limits are not fully documented in public materials.
Compare Zonka Feedback with other popular tools in the same category.
The product is easy to use and clean. Templates are great and the white-label feature is really good for enterprise products
It's a little more expensive than comparable tools
Helps us gather net promoter scores from our users and customers
The API is so easy to use and very usefull, plus the offline survey tools are excellent!
The API documentation is not correctly updated for the current version.
We need to gather info about the people we help in the organization to enhance their experience, and Zonka made it a lot easier.
I need to gather tons of feedback in the workshops I do, and Zonka provided me with a great solution to collect data in an easy and powerful way. The tool has templates, survey logic, and a lot more of useful features to maximize the data collected.
The tool has a lot of potential and the roadmap looks great. Also, the setup took some time, and the UX can improve a bit.
I'm saving a lot of time and being able to maximize the data from my customers.
I’ve been using Zonka Feedback for our company, and it’s made it easy to survey customers and collect their sentiment, opinions, and feedback. I really like that I can create surveys that match our branding and that it’s easy to integrate into my website. It has a great deal of flexibility, too! I’m able to make changes to the template, to the color scheme, to the questions, and to the distribution method. Zonka Feedback has helped me make my customers happier.
I wish the documentation could be bettter and covered all topic. I had few hiccups during feedback sms api setup but team helped me.
With Zonka Feedback, I can create and distribute surveys to your customers and measure their satisfaction and build a feedback loop to improve your business. This survey tool is easy and fast and is a great way to get feedback and improve your business and products.
Templates are elegant, and it was easy to use on our website. Limits of SMS are generous
UX could be improved maybe. There are many functionalities to explore, it might be confusing sometimes.
As it says, we can now have good feedback from our users. It's very useful for a startup like us
The tool is amazing for api/webhook integration, it is very flexible in customizing the surveys, it is very easy to use and the support is fantastic.
Nothing to dislike until now. It is filling our requirements.
We are sending NPS surveys to our customers.
Zonka Feedback is a brilliant survey tool that provides a comprehensive solution to gather user feedback and opinions. The tool has really strong features such as an easy-to-use WYSIWYG Survey Builder, templates, answer piping, and survey logic. The developers have invested a lot of time in creating this platform and have thought about everything that brings surveys to life. They have a good knowledge base for a new user to start using their platform. The amount of features available on this platform is tremendous and they have covered a lot of ground in making sure that they can cater to the requirements of different industries. Overall, an excellent tool to have in your toolbox!
A few of the things I miss on the platform: - Have a way to toggle off auto-scroll to the next question (currently it scrolls to the next question automatically) - An issue where the color of Option Text seems to be mixed with that of Button Text (for choice questions)
I have been using Zonka Feedback primarily for operation support which includes everything from employee feedback to quality assurance for our services. The primary benefit we realized were: - Excellent analytics and reports right out of the box - Extremely quick and easy survey builder
The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zona They Will Help you Get The Ball Rolling And converting Data into Profits!!
They have a nice selection nearly I counted nearly 100 templets but More is always welcomed and More 3rd party and CRM and email marketing Integration More
Getting Ket Data And MNetrics to Meet out clients Goals
The survey editor was straightforward to use to create your surveys. The prebuilt templates cover most of the items needed by small business like ours.
You can only be able to collect one first/second name and phone number per survey. Not too sure if this is compliance but would be best if we could be able to ask for the names and number at least twice.
Customer feedback. Previously we had to do long calls with the clients and find out what they liked and disliked and how we could improve. With Zonka, we are now able to ask for those details effortlessly and much more.
I love that it helps me collect easily feedback from my clients
It's just not easy to learn in the beginning and use it fully.
I am collecting feedback from my clients. It helps me improve my service delivery.
