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Methodology
Shape
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At a Glance
Overview
Act! is one of the pioneer brands in its space that evolved into a customer relationship management platform, and cloud-app with a browser-based front end. It offers an integrated email marketing platform that is ideal for small to mid-sized companies. The software also has an easy-to-use dashboa... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Shape is a cloud-based, all-in-one CRM platform combining sales, marketing, communications, automation, and AI. It centralizes lead capture, pipeline management, calls/texts/email in a unified inbox, marketing automation (drip campaigns, landing pages, social), reporting and dashboards, role-base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Core
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Complete
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Enterprise
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Pros and Cons
Not enough data available.
Not enough data available.
- Wide range of features in one platform: CRM + sales + marketing + communications + AI
- Flexible, modular pricing with add-ons and scalable enterprise options
- Strong AI capabilities: automated calling, texting, scoring, insights
- Good support and onboarding resources (guides, webinars, video tutorials)
- Mobile app enabling work on the go
- Pricing not fully transparent; Core/Complete/Enterprise require quotes
- Advanced features (branching, custom UI) are add-ons for lower tiers
- No publicly confirmed multi-language/localization support
- No on-premises or offline deployment option stated
- Mobile app reviews appear mixed (low Android rating noted)
Reviewer's Segments
Small Business
77.42%
Mid Market
17.51%
Enterprise
5.07%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Videos
- Webinars
- Documentation
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
13
- Calendly
- DocuSign
- Dropbox
- Evernote
- HubSpot
- Make
- Microsoft Teams
- Nextiva
- OneDrive
- Shopify
- Slack
- SysTools IMAP Migration Tool
- Xero
- Zapier
- Zoom
Total integrations:
5
- Calendly
- DocuSign
- Dropbox
- Evernote
- HubSpot
- Make
- Microsoft Teams
- Nextiva
- OneDrive
- Shopify
- Slack
- SysTools IMAP Migration Tool
- Xero
- Zapier
- Zoom
Top Alternatives
Categories
Common categories include: CRM Software and Marketing Automation Software.
Company Details
- By Swiftpage
- Located in Denver, Colorado, United States
- Founded in 2001
- By Shape Software Inc.
- Located in Irvine, California, USA
- Founded in 2009
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