Act! Reviews & Product Details

Only the needed features and easy to use. Good Customer Support when needed.

I've never found anything I didn't like about ACT!

Easy database building features and integration into GoDaddy email marketing program.

ACT! was very easy to use, and the integration with the mass email software was seamless.

Mass updates were time consuming and sometimes confusing. Ofter times, I would need to call ACT! support for help.

Keeping in touch with Clients and leads.

The title say it all. I can customize my layout to no end. When I do have an issue and get to customer service, they are always pleasant and helpful.

There are some functions I cannot do from a remote database, and some I cannot do from the web verson.

I store a lot of information about our customer base. The sorting (look-up) functions are really helpful.

Currently on Act! Version 25.0.376.0, Update 3, and easiest version ever to use. Fast, great response when running queries. I rely on Act! and have used it just about every business day since 1992. Easy to enter data, keep track of my schedule, conduct mail merges, very easy to customize the user interface, and generate reports for my business processes. I've been an ACT! user since Version 2 and thoroughly enjoy the upgrades. Upgrades over the past 7-8 years have become easier, and faster and have resulted in fewer calls to tech support. Integrating Act! to work with Outlook 365 has become seamless. The automatic updates are helpful to keep the application performing optimally. The ACT! Community is very helpful. You can query for problems and likely see the response or solutions offered by others. If not, you can enter a new problem or request for help and usually another User or one of the ACT! employees will offer help. Incredibly easy to install the software when I get a new laptop. When needed, the phone support is always 100% perfect. I've needed help with a database or upgrade issues and I'll call the toll-free number for support. The professionals are always friendly, and knowledgeable. Support calls have always been resolved on the first call.

There were horrific versions and lack of communications in the past. All good now

I'm a salesperson and need a tool to track my activities, calls, appointments, when to invoice, and ensure I've gotten paid. Act! works perfectly for my business needs. I run a recruiting firm and it is critical to keep track of candidates, communications with them and especially to keep track of the interview process & invoicing process. Keeping track of contacts, events, Invoicing, and other related follow-up activities. The ability to generate graphic charts to visually see the impact of sales per year, quarter, etc. is helpful.

The product is easy to intregate with our existing software. The customer care executives are very fast to solve the problems.

The subscription packages are little expensive.

They are providing a well structured platform for the end users. It helps to acquire new customers and it is easy for beginners like me.

Everything is in one place. Contact info, email & text communications. calendar/appointments. the program keeps me on schedule with all the information I need. If I need fields that are not in the program, I can add them, do surveys, automate grouping, etc. After using ACT! for more than 30 years, I can easily say, "I wouldn't want to work without this program."

Like most software programs, there is a ramp-up period where you have to learn the program. Once that has been accomplished and the customizing skills have been established, it's easy to plan how you want to see or survey your data.

Keeping details about clients/friends helps me stay on top of appointments and sending marketing info out to the appropriate potential client. I just implemented Nextiva, a phone service that integrates with ACT. I make calls through Nextiva from ACT. Very cool. A call comes in and the contact's info card pops-up on my PC. I can dismiss or create a history of the call. If the caller leaves me a voicemail, Nextiva translates the call to text. I can then save a copy of the information in the contact's history.

I can custimize it to make is work for my business.

I tend to call ACT support several time a year to fix error messages.

Helps me consistently follow-up with my clients.

Functionality; ease of use; customer support

Not as many other people use it so not as many suppliers understand it

reaching customers more frequently

Ease of use and the way it helps with follow-ups and reminders. Very nice

it's easy to use and easy to install. I am switching to Act Cloud.

It keeps my sales force on point with follow-up and record-keeping. It helps with the letter import and tracking time.

Features and ease to use. Help is great when calling in.

Hard to do updates without help. On line instruction not always easy.

Tracking of clients