Act! Reviews & Product Details

I like that we can modify it as needed and its easy to use. you can store documents and all communication in one place. so the whole team knows what is going on.

You can't have multiple note sections. We have 2 items we sell and we can't have notes separate for each in the same record

It stream lines our work load. Multiple people can help if somebody is out and a customer calls.

Easy to navigate for what I use it for. Keeps me organized.

Not much, really. Maybe the price is a bit high to stomach for an individual user such as me, but I know software is expensive to develop and support.

Act keeps me organized, so I can focus on selling.

Robust contact manager, ability to store virtually unlimited amounts of information, remote syncing and keeping my world together.

Getting my ACT data to my phone where I need my contacts and calendar. Also, the exporting wizard should never have been set to default to all.

Keeping track of all tasks, including calls, meetings, etc. I have used ACT since 1990 and it has enabled me to handle a higher level of volume than my competitors with an increase in quality of response.

Act! It has been an easy-to-use software, an incredible user interface that allows us to customize our designs for sales, the price is incredibly cheap. What I liked the most and it is significant, is that it has several language options available and there is the possibility of requesting a demo, extension tool such as history, activities, call tracking, tasks and more

Definitely so far the problems have been literally non-existent and I am very happy with the service provided by Act! to the Real Estate organization

We have the option of managing the activities of the entire sales team to track their tasks, have customizable areas and we can easily integrate it with Gmail and Outlook

When I come into the office each morning, ACT tells me who to contact, when to contact and what to say. ACT is literally my assistant in box and I don't pay this assistant any wage or benefits. The main features I use are the Groups (I have 130 Groups and 30 subgroups), the Activity Series for drips to my clients, the seamless link to Microsoft Outlook for all my email, the letter and email templates, the Documents tab to store files, customized tabs to fit my mortgage business and the ACT Scheduler for automatic backups.

ACT is so complex, sometimes it is overwhelming. I have been using ACT for 18 years and I'll bet I only use 40% of the program. I currently use ACT eMarketing. In an effort to upgrade, I took a webinar with Andy Wood on the new ACT Marketing Automation and it seemed very complicated for small users such as myself. ACT Marketing Automation seems to be geared toward larger higher volume blast email users.

ACT allows me to stay in touch with my clients on a regular basis even if the call back is scheduled far into the future. I use ACT for all of my meetings, To Dos and Calls. I like the fact one can prioritized these activities with color codes such as red (high priority), blue (medium priority) and black for no priority. I am able to print labels and envelopes seamlessly by simply altering the stock templates that come with ACT. I like the new subscription format allowing me to contact support at any time without having to purchase support packages as we did in the past.

The features are comprehensive and the ease of use is why it's my favorite CRM solution.

Any lacking features have usually been addressed in updates.

I have multiple projects in progress at any given time. I maintain various databases in ACT for each client / project. ACT is invaluable for me to keep track of the history, tasks to be completed, and opportunity I have for each prospect. The ease of use of ACT features is important to me. For advanced features, there is a wide range of documentation and user manuals available on the market.

Activity Tracking and notes! Act! keeps track of all my jobs on the schedule and receivables so I don't miss anything.

E-mail interface is lacking. Should be able to work with other e-mail platforms such as Thunderbird.

We keep track of 30 year's worth of client data. Helps us stay on track.

The ability to customize the fields to fit my business.

The Mobile App needs a lot of work...would love to see it more like the desktop version. I'm not able to use in it's current state

Keeping track of the history with my clients is a huge benefit.

I'm old school, so I like the desktop version; however, I travel alot, so it's nice to be able to use this program anywhere I have an internet connection.

Not an ACT! problem, but if I don't have a good internet speed, it takes me a while to access information.

I love that my names and addresses are available for me anytime day or night.

The technician was patient, knowledgeable and very easy to work with.

That I had to contact support for help - but it turned out GREAT!

Remote database access