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Methodology
airSlate
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Freshservice
4.6
( 1,147 )
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At a Glance
Overview
airSlate is a global SaaS company providing no-code workflow automation, electronic signature (eSignature), document generation and document management tools. Key products include altaFlow (airSlate WorkFlow) and SignNow, enabling drag-and-drop conditional logic, built-in eSignature, integration ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Freshservice is a cloud-based IT Service Management (ITSM) and enterprise service management (ESM) platform that supports ITIL-aligned best practices. It combines ticketing, incident/problem/change/release management, service catalog and request fulfillment, self-service portal and knowledge base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
altaFlow Free
$0.00
/ month
SignNow Business (annual billing)
$8.00
/ month
SignNow Business Premium (annual billing)
$15.00
/ month
SignNow Enterprise (annual billing)
$30.00
/ month
SignNow Site License / Volume (custom)
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$59.00
/ month
Pro
$109.00
/ month
Enterprise
Contact Us
Pros and Cons
- All-in-one platform: document generation, workflow automation, eSignature bundled.
- No-code/low-code bots and workflow builder with many integrations.
- Flexible pricing models: seat-based for eSignature and credit-based model for automation; free tier available.
- Strong compliance and security features (GDPR, HIPAA support).
- Supports mobile apps and unlimited users under SignNow plans.
- Invite caps for signature invites per user per year (~100) may penalize heavy users and incur extra costs.
- Some advanced features (conditional/formula fields, advanced auth) restricted to higher-tier/enterprise plans.
- Lack of clear public documentation around localization, offline signing, and version control.
- Credit-based workflow pricing can be complex to forecast; enterprise/high-volume customers require custom quotes.
- Embedding forms or deep customization may be limited or require API/enterprise access.
- Comprehensive ITIL process coverage (Incident, Problem, Change, Release, CMDB) in one platform
- Strong workflow automation / orchestration features with predictable transaction-based pricing
- AI-powered virtual agent (Freddy) and copilot with multilingual support and human escalation paths
- Flexible licensing with Day Passes for occasional agents and differentiation between business/regular agents
- Large ecosystem of integrations and apps via Freshworks Marketplace
- No on-premises deployment option (cloud-only)
- Many advanced modules require Pro or Enterprise tiers, increasing overall cost for full feature sets
- Some features (e.g., certain change risk assessments/surveys) noted as planned/future releases
- Limited visibility into monthly-billed prices and monthly billing can be significantly higher
- Some UI customization flexibility is limited (e.g., sidebar order)
Reviewer's Segments
Insufficient data to show segment split
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
12
- Airtable
- Box
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- HubSpot
- Jira
- Microsoft 365
- Pipedrive
- ServiceNow
- Shopify
- Slack
- Smartsheet
- SugarCRM
- Trello
- Zoho CRM
Total integrations:
14
- Airtable
- Box
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- HubSpot
- Jira
- Microsoft 365
- Pipedrive
- ServiceNow
- Shopify
- Slack
- Smartsheet
- SugarCRM
- Trello
- Zoho CRM
Top Alternatives
Categories
No common categories found.
Company Details
- By airSlate, Inc.
- Located in Brookline, Massachusetts, USA
- Founded in 2008
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
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