Bright Data vs Freshservice
Take a look at how
Bright Data
and
Freshservice
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Bright Data
scores
4.6
out of 5 from
172
reviews, while
Freshservice
has been rated
4.6
out of 5 from
1147
reviews.
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Methodology
Bright Data
4.6
( 172 )
Freshservice
4.6
( 1,147 )
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At a Glance
Overview
Bright Data is a cloud SaaS platform for ethically and compliantly collecting, extracting, unlocking, and structuring public web data at scale. It provides residential, datacenter and ISP proxy networks, web scraping APIs (Web Scraper API, SERP API), Unlocker APIs, browser-based scraping (Scrapin... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Freshservice is a cloud-based IT Service Management (ITSM) and enterprise service management (ESM) platform that supports ITIL-aligned best practices. It combines ticketing, incident/problem/change/release management, service catalog and request fulfillment, self-service portal and knowledge base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Usage Based
Pay-as-you-go (Residential Proxies)
$8.00
/ month
Web Scraper / SERP API Growth
$499.00
/ month
Starter (Residential Proxies)
$499.00
/ month
Web Scraper / SERP API Business
$999.00
/ month
Professional / Growth (Residential Proxies)
$999.00
/ month
Web Scraper / SERP API Premium
$1999.00
/ month
Enterprise (Residential Proxies)
$1999.00
/ month
Custom / Enterprise (Other products)
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$59.00
/ month
Pro
$109.00
/ month
Enterprise
Contact Us
Pros and Cons
- Largest residential proxy pool with broad geographic coverage and strong anti-bot/unlocking technology.
- Broad product suite: proxies (residential, datacenter, ISP), unlocker, scraper, datasets, media pipelines, archive.
- Strong compliance posture and transparent certifications (ISO, SOC2) and ethical sourcing model.
- Official CLI and SDKs, real-time & historical data support, and video/media extraction capabilities.
- Extensive integrations and support/training infrastructure (documentation, webinars, customer support).
- Premium pricing that can be expensive for smaller-scale or low-volume users.
- Complex product suite and pricing; steep learning curve for initial setup.
- Some features (e.g., mobile proxies, certain targeting options) may have limited availability or restrictions.
- No permanent free plan; free trials/credits are limited.
- Comprehensive ITIL process coverage (Incident, Problem, Change, Release, CMDB) in one platform
- Strong workflow automation / orchestration features with predictable transaction-based pricing
- AI-powered virtual agent (Freddy) and copilot with multilingual support and human escalation paths
- Flexible licensing with Day Passes for occasional agents and differentiation between business/regular agents
- Large ecosystem of integrations and apps via Freshworks Marketplace
- No on-premises deployment option (cloud-only)
- Many advanced modules require Pro or Enterprise tiers, increasing overall cost for full feature sets
- Some features (e.g., certain change risk assessments/surveys) noted as planned/future releases
- Limited visibility into monthly-billed prices and monthly billing can be significantly higher
- Some UI customization flexibility is limited (e.g., sidebar order)
Reviewer's Segments
Small Business
61.63%
Mid Market
25.0%
Enterprise
13.37%
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Videos
- Webinars
- Documentation
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
6
- Airtable
- Box
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- Microsoft 365
- Notion
- ServiceNow
- Slack
- Smartsheet
- Zapier
- monday.com
- n8n
Total integrations:
14
- Airtable
- Box
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- Microsoft 365
- Notion
- ServiceNow
- Slack
- Smartsheet
- Zapier
- monday.com
- n8n
Top Alternatives
Categories
No common categories found.
Company Details
- By Bright Data Ltd.
- Located in Tel Aviv, Israel
- Founded in 2014
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
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