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Methodology
Freshservice
4.6
( 1,147 )
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5.0
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At a Glance
Overview
Freshservice is a cloud-based IT Service Management (ITSM) and enterprise service management (ESM) platform that supports ITIL-aligned best practices. It combines ticketing, incident/problem/change/release management, service catalog and request fulfillment, self-service portal and knowledge base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Netlify is a cloud computing company that offers a development platform encompassing build, deploy, and serverless backend services for web applications and dynamic websites. It enables developers to build, deploy, and scale websites whose source files are stored in Git and then generated into st... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$59.00
/ month
Pro
$109.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Enterprise
$0.00
/ month
Personal
$9.00
/ month
Pro
$20.00
/ month
Pros and Cons
- Comprehensive ITIL process coverage (Incident, Problem, Change, Release, CMDB) in one platform
- Strong workflow automation / orchestration features with predictable transaction-based pricing
- AI-powered virtual agent (Freddy) and copilot with multilingual support and human escalation paths
- Flexible licensing with Day Passes for occasional agents and differentiation between business/regular agents
- Large ecosystem of integrations and apps via Freshworks Marketplace
- No on-premises deployment option (cloud-only)
- Many advanced modules require Pro or Enterprise tiers, increasing overall cost for full feature sets
- Some features (e.g., certain change risk assessments/surveys) noted as planned/future releases
- Limited visibility into monthly-billed prices and monthly billing can be significantly higher
- Some UI customization flexibility is limited (e.g., sidebar order)
- Simplifies deployment workflows
- Global CDN ensures fast load times
- Supports serverless functions for dynamic content
- Integrates seamlessly with Git-based workflows
- Offers a generous free tier for small projects
- Credit-based pricing may be complex for some users
- Advanced features require higher-tier plans
- Limited support for traditional server-side applications
Reviewer's Segments
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Small Business
61.7%
Mid Market
27.66%
Enterprise
10.64%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
14
- 8base
- Box
- CloudCannon
- CrafterCMS
- DatoCMS
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- Fathom Analytics
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- Hygraph
- Kontent.ai
- Microsoft 365
- Prismic
- Quarkly
- Railway
- Render
- Sanity
- ServiceNow
- Simple Analytics
- Slack
- Smartsheet
- TeleportHQ
- Wappalyzer
Total integrations:
15
- 8base
- Box
- CloudCannon
- CrafterCMS
- DatoCMS
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- Fathom Analytics
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- Hygraph
- Kontent.ai
- Microsoft 365
- Prismic
- Quarkly
- Railway
- Render
- Sanity
- ServiceNow
- Simple Analytics
- Slack
- Smartsheet
- TeleportHQ
- Wappalyzer
Top Alternatives
Categories
No common categories found.
Company Details
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
- By Netlify
- Located in San Francisco, California, United States
- Founded in 2014
