Freshservice vs Sage Intacct
Take a look at how
Freshservice
and
Sage Intacct
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshservice
scores
4.6
out of 5 from
1147
reviews, while
Sage Intacct
has been rated
4.3
out of 5 from
2907
reviews.
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Methodology
Freshservice
4.6
( 1,147 )
Sage Intacct
4.3
( 2,907 )
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At a Glance
Overview
Freshservice is a cloud-based IT Service Management (ITSM) and enterprise service management (ESM) platform that supports ITIL-aligned best practices. It combines ticketing, incident/problem/change/release management, service catalog and request fulfillment, self-service portal and knowledge base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Sage Intacct is a cloud-based accounting and financial management software designed to streamline financial processes for growing organizations and mid-sized companies. It offers automation and trusted insights across financials, planning, HR, and payroll, built on a flexible, scalable, and compl... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$59.00
/ month
Pro
$109.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Custom
$15000.00
/ year
Pros and Cons
- Comprehensive ITIL process coverage (Incident, Problem, Change, Release, CMDB) in one platform
- Strong workflow automation / orchestration features with predictable transaction-based pricing
- AI-powered virtual agent (Freddy) and copilot with multilingual support and human escalation paths
- Flexible licensing with Day Passes for occasional agents and differentiation between business/regular agents
- Large ecosystem of integrations and apps via Freshworks Marketplace
- No on-premises deployment option (cloud-only)
- Many advanced modules require Pro or Enterprise tiers, increasing overall cost for full feature sets
- Some features (e.g., certain change risk assessments/surveys) noted as planned/future releases
- Limited visibility into monthly-billed prices and monthly billing can be significantly higher
- Some UI customization flexibility is limited (e.g., sidebar order)
- Comprehensive accounting features including time and expense management, order and billing, global consolidations, and multi-currency management.
- Full integration with platforms such as Salesforce.com.
- Customizable workflows with automated journal entries and bank reconciliation.
- AI-powered features like AP automation and intelligent GL outlier detection enhance efficiency.
- Dedicated security team ensuring robust security measures.
- Higher starting costs compared to some alternatives.
- Steep learning curve, particularly when transitioning from simpler systems.
- Some users report slow response times and difficulty reaching live support.
Reviewer's Segments
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Small Business
25.04%
Mid Market
57.17%
Enterprise
17.78%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
14
- Airbase
- BigTime
- Box
- Brex
- Bullhorn ATS & CRM
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Cloud
- Google Workspace
- Helpdesk
- Melio
- Microsoft 365
- Navan (formerly TripActions)
- OneStream
- Ramp
- ServiceNow
- Skuid
- Slack
- Smartsheet
- Tax1099
- XeroHosts
Total integrations:
12
- Airbase
- BigTime
- Box
- Brex
- Bullhorn ATS & CRM
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Cloud
- Google Workspace
- Helpdesk
- Melio
- Microsoft 365
- Navan (formerly TripActions)
- OneStream
- Ramp
- ServiceNow
- Skuid
- Slack
- Smartsheet
- Tax1099
- XeroHosts
Top Alternatives
Categories
No common categories found.
Company Details
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
- By Sage Group plc
- Located in Newcastle upon Tyne, United Kingdom
- Founded in 1981
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