Freshservice vs ScanUnlimited
Take a look at how
Freshservice
and
ScanUnlimited
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshservice
scores
4.6
out of 5 from
1147
reviews, while
ScanUnlimited
has been rated
4.3
out of 5 from
70
reviews.
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Methodology
Freshservice
4.6
( 1,147 )
ScanUnlimited
4.3
( 70 )
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At a Glance
Overview
Freshservice is a cloud-based IT Service Management (ITSM) and enterprise service management (ESM) platform that supports ITIL-aligned best practices. It combines ticketing, incident/problem/change/release management, service catalog and request fulfillment, self-service portal and knowledge base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
ScanUnlimited is a wholesale product-sourcing SaaS for Amazon sellers: upload supplier price lists (CSV/Excel) and ScanUnlimited matches each line to Amazon listings, returning live Amazon data (pricing, fees, Buy Box status, offers), sales-rank history, ROI/profit estimates, filtering, saved pre... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$59.00
/ month
Pro
$109.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Limited (Free)
$0.00
/ month
Unlimited
$70.00
/ month
Unlimited Plus
$100.00
/ month
Pros and Cons
- Comprehensive ITIL process coverage (Incident, Problem, Change, Release, CMDB) in one platform
- Strong workflow automation / orchestration features with predictable transaction-based pricing
- AI-powered virtual agent (Freddy) and copilot with multilingual support and human escalation paths
- Flexible licensing with Day Passes for occasional agents and differentiation between business/regular agents
- Large ecosystem of integrations and apps via Freshworks Marketplace
- No on-premises deployment option (cloud-only)
- Many advanced modules require Pro or Enterprise tiers, increasing overall cost for full feature sets
- Some features (e.g., certain change risk assessments/surveys) noted as planned/future releases
- Limited visibility into monthly-billed prices and monthly billing can be significantly higher
- Some UI customization flexibility is limited (e.g., sidebar order)
- Meaningful free tier (10,000 items/file, 1 upload/month).
- Very high scan speed (300,000+ items/hr; 600,000+ on Plus).
- Depth of Amazon-specific data: fees, offers, Buy Box, Keepa history.
- Robust filtering, saved presets, multipack and currency adjustments.
- Paid plans effectively intended as annual commitments; monthly options more expensive or unclear.
- Limited integrations beyond Amazon and Keepa; not suitable for non-Amazon marketplaces.
- Some users report throttling or slower scan speeds after UI updates.
- Support is email-only; no phone or live chat verified.
- Some reports of inaccurate Amazon fee calculations in edge cases.
Reviewer's Segments
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Small Business
72.86%
Mid Market
14.29%
Enterprise
12.86%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
14
- Box
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- Microsoft 365
- ServiceNow
- Slack
- Smartsheet
Total integrations:
0
We could not find any integrations for this product.
Top Alternatives
Categories
No common categories found.
Company Details
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
- By Scan Unlimited Inc (owned by SPS Commerce)
- Located in Kissimmee, FL, USA
- Founded in 2017
