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Methodology
Freshservice
4.6
( 1,147 )
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At a Glance
Overview
Freshservice is an AI-powered unified solution for IT Service Management (ITSM), IT Operations (ITOM), IT Asset Management (ITAM), and Enterprise Service Management (ESM). It supports IT and non-IT teams (HR, Finance, Legal, Facilities, etc.) with ticketing, workflow automation, asset lifecycle, ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$19.00
/ month
Freddy AI Copilot (add-on)
$29.00
/ month
Growth
$49.00
/ month
Pro
$99.00
/ month
Enterprise
Contact Us
No pricing information available
Pros and Cons
- Broad feature set covering ITSM, ITOM, ITAM and ESM in one system
- AI-assisted tools (Freddy) for drafting, summarization and routing
- Flexible automation, orchestration and modular features
- Extensive integrations via Freshworks Marketplace and connectors
- Scales from SMB to enterprise with workspace separation and tiers
- Advanced features locked behind higher-tier plans (Pro, Enterprise)
- Key AI features may be add-ons or early access and can increase cost
- High-volume orchestration transactions may require extra spend
- Occasional agent / day-pass licensing adds complexity
- Enterprise plan pricing is custom and not published
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Small Business
71.43%
Mid Market
21.43%
Enterprise
7.14%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
21
- Agenda
- Airtable
- Alfred
- Alternote
- Asana
- BambooHR
- Be Focused
- Box
- Canary Mail
- Chronicle
- CleanMyMac X
- ClickUp
- Confluence
- Disk Drill
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- Fantastical
- Focus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Gemini
- Google Workspace
- Grids
- Helpdesk
- HubSpot CRM
- Krisp
- Microsoft 365
- Pagico
- Paste
- Polarr
- Receipts
- ServiceNow
- Sketch
- Slack
- Smartsheet
- Squash
- StrongVPN
- Swift Publisher
- Timing
- Ulysses
- Zapier
Total integrations:
23
- Agenda
- Airtable
- Alfred
- Alternote
- Asana
- BambooHR
- Be Focused
- Box
- Canary Mail
- Chronicle
- CleanMyMac X
- ClickUp
- Confluence
- Disk Drill
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- Fantastical
- Focus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Gemini
- Google Workspace
- Grids
- Helpdesk
- HubSpot CRM
- Krisp
- Microsoft 365
- Pagico
- Paste
- Polarr
- Receipts
- ServiceNow
- Sketch
- Slack
- Smartsheet
- Squash
- StrongVPN
- Swift Publisher
- Timing
- Ulysses
- Zapier
Top Alternatives
Categories
Common categories include: IT Service Management Tools.
Company Details
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
- By MacPaw Inc.
- Located in Kyiv, Ukraine
- Founded in 2008
