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Methodology
Freshservice
4.6
( 1,147 )
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At a Glance
Overview
Freshservice is a cloud-based IT Service Management (ITSM) and enterprise service management (ESM) platform that supports ITIL-aligned best practices. It combines ticketing, incident/problem/change/release management, service catalog and request fulfillment, self-service portal and knowledge base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Tax1099 is a cloud-based eFiling and tax compliance platform for IRS, SSA and state informational returns (1099 series, W-2, ACA, payroll forms, etc.). It provides TIN/W-9 collection and validation, bulk import, API access, team workflows and user roles, USPS address validation, printing/mailing ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$59.00
/ month
Pro
$109.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Essential
$0.00
/ year
eDelivery (IRS-compliant)
$0.25
one-time
24-hour TIN Match
$0.37
one-time
Per-form (501-1000 forms)
$0.68
one-time
W-9 / W-8 eSolicitation (small)
$1.00
one-time
Real-time TIN Match
$1.00
one-time
Per-form (151-500 forms)
$1.31
one-time
Print & Mail (US)
$1.90
one-time
Per-form (21-150 forms)
$2.30
one-time
Per-form (1-20 forms)
$2.99
one-time
Print & Mail (Foreign)
$4.99
one-time
W-9 / W-8 eSolicitation (1000 pack)
$95.00
one-time
Bulk TIN Match (10,000 records)
$150.00
one-time
Notice Management add-on
$199.00
/ year
Teams
$249.00
/ year
Scale
$349.00
/ year
Per-form (1000+ forms)
Contact Us
Pros and Cons
- Comprehensive ITIL process coverage (Incident, Problem, Change, Release, CMDB) in one platform
- Strong workflow automation / orchestration features with predictable transaction-based pricing
- AI-powered virtual agent (Freddy) and copilot with multilingual support and human escalation paths
- Flexible licensing with Day Passes for occasional agents and differentiation between business/regular agents
- Large ecosystem of integrations and apps via Freshworks Marketplace
- No on-premises deployment option (cloud-only)
- Many advanced modules require Pro or Enterprise tiers, increasing overall cost for full feature sets
- Some features (e.g., certain change risk assessments/surveys) noted as planned/future releases
- Limited visibility into monthly-billed prices and monthly billing can be significantly higher
- Some UI customization flexibility is limited (e.g., sidebar order)
- Comprehensive feature set covering compliance, corrections, delivery and storage
- Transparent pricing with per-form and subscription options
- Volume discounts for high-volume filers
- Strong security and compliance credentials (256-bit encryption, SSAE-18 Type II)
- Broad integrations with accounting and payments platforms
- Some users report a learning curve; initial setup/import can be less intuitive
- UI performance issues reported for very complex or large operations
- Public materials show limited or no non-English support
Reviewer's Segments
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Small Business
80.0%
Mid Market
10.0%
Enterprise
10.0%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Webinars
- Documentation
- Videos
- Webinars
Integrations
Total integrations:
14
- Box
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- Microsoft 365
- QuickBooks Online
- Sage Intacct
- ServiceNow
- Slack
- Smartsheet
- Xero
- Zapier
- Zoho Books
Total integrations:
6
- Box
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- Microsoft 365
- QuickBooks Online
- Sage Intacct
- ServiceNow
- Slack
- Smartsheet
- Xero
- Zapier
- Zoho Books
Top Alternatives
Categories
No common categories found.
Company Details
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
- By Zenwork, Inc.
- Located in Fayetteville, Arkansas, USA (also Westlake, Texas)
- Founded in 2010
