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Methodology
Freshservice
4.6
( 1,147 )
VisualCV
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At a Glance
Overview
Freshservice is a cloud-based IT Service Management (ITSM) and enterprise service management (ESM) platform that supports ITIL-aligned best practices. It combines ticketing, incident/problem/change/release management, service catalog and request fulfillment, self-service portal and knowledge base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
VisualCV is a web-based resume/CV creator and management platform that helps job seekers build ATS-friendly, AI-powered resumes and online CVs. It supports multiple resume versions, resume performance analytics (views & downloads), a cover letter builder, portfolio/personal website hosting (inclu... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$59.00
/ month
Pro
$109.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Pro
$16.00
/ month
Business / Team
Contact Us
Pros and Cons
- Comprehensive ITIL process coverage (Incident, Problem, Change, Release, CMDB) in one platform
- Strong workflow automation / orchestration features with predictable transaction-based pricing
- AI-powered virtual agent (Freddy) and copilot with multilingual support and human escalation paths
- Flexible licensing with Day Passes for occasional agents and differentiation between business/regular agents
- Large ecosystem of integrations and apps via Freshworks Marketplace
- No on-premises deployment option (cloud-only)
- Many advanced modules require Pro or Enterprise tiers, increasing overall cost for full feature sets
- Some features (e.g., certain change risk assessments/surveys) noted as planned/future releases
- Limited visibility into monthly-billed prices and monthly billing can be significantly higher
- Some UI customization flexibility is limited (e.g., sidebar order)
- Clean, professional, ATS-friendly templates and good design.
- AI-powered suggestions help with content writing.
- Resume analytics (views/downloads) to track performance.
- Shareable online resume with custom domain (Pro).
- Strong support and documentation; resources for users.
- Export to Microsoft Word (.doc/.docx) is not clearly verified and likely not available.
- Limited integrations; no known public API.
- Free vs Pro feature distinctions are somewhat confusing on the pricing page (e.g., PDF downloads listed under Free in some places).
- Not suited for heavy enterprise ATS/recruitment workflow integration based on public documentation.
- Not open-source and no CLI; cloud/web-only (no on-premises option documented).
Reviewer's Segments
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Videos
- Documentation
- Live Online
- Videos
Integrations
Total integrations:
14
- Box
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- Microsoft 365
- ServiceNow
- Slack
- Smartsheet
Total integrations:
0
We could not find any integrations for this product.
Top Alternatives
Categories
No common categories found.
Company Details
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
- By WorkStory Inc.
- Located in Vancouver, British Columbia, Canada
- Founded in 2014
