Help.com vs Chatfuel

Take a look at how Help.com and Chatfuel stack up against each other across pricing, features, and support using feedback from real users like yourself. Help.com scores 4.4 out of 5 from 5 reviews, while Chatfuel has been rated 4.5 out of 5 from 44 reviews.
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Help.com Logo

Help.com

4.4
(5)
Chatfuel Logo

Chatfuel

4.5
(44)
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At a Glance
Help.com Logo
Help.com
Pricing not provided by vendor
Chatfuel Logo
Chatfuel
Starting at:
$14.99/month
Overview
Help.com Logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 3 images
Help.com Screenshots
Help.com screenshot 1
Help.com screenshot 2
Help.com Homepage
Help.com Homepage
Chatfuel Logo
Chatfuel
Chatfuel is a cloud-based messaging solution that helps small to large businesses improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. With Chatfuel, users can send automated responses to frequently asked questions (FAQs) and redirect ongoing chats t... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Chatfuel
View 5 images
Chatfuel Screenshots
Chatfuel screenshot 1
Chatfuel screenshot 2
Chatfuel screenshot 3
Chatfuel screenshot 4
Chatfuel screenshot 5
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Pricing
Help.com Logo
Help.com
No pricing information available
Chatfuel Logo
Chatfuel
Free trial available
Free plan available
Billing type Recurring Subscription
Trial
$0.00
/ month
Entrepreneur
$14.99
/ month
Startup
$24.99
/ month
Small Business
$59.99
/ month
See all pricing
Reviewer's Segments
Help.com Logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Chatfuel Logo
Chatfuel
Small Business
84.09%
Mid Market
13.64%
Enterprise
2.27%
Deployment
Help.com Logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Chatfuel Logo
Chatfuel
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help.com Logo
Help.com
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Chatfuel Logo
Chatfuel
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help.com Logo
Help.com
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Chatfuel Logo
Chatfuel
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help.com Logo
Help.com
Total integrations: 8
  • Airtable
  • Calendly
  • Google Analytics
  • Google Calendar
  • Google Sheets
  • Hootsuite
  • HubSpot
  • Instagram
  • Intercom
  • ManyChat
  • Meta for Business
  • Microsoft Teams
  • Pipedrive
  • Shopify
  • Slack
  • Stripe
  • Trello
  • Twilio
  • Typeform
  • Zapier
  • Zendesk
Chatfuel Logo
Chatfuel
Total integrations: 19
  • Airtable
  • Calendly
  • Google Analytics
  • Google Calendar
  • Google Sheets
  • Hootsuite
  • HubSpot
  • Instagram
  • Intercom
  • ManyChat
  • Meta for Business
  • Microsoft Teams
  • Pipedrive
  • Shopify
  • Slack
  • Stripe
  • Trello
  • Twilio
  • Typeform
  • Zapier
  • Zendesk
Top Alternatives
Help.com Logo
Help.com
See all alternatives
Chatfuel Logo
Chatfuel
See all alternatives
Company Details
Help.com Logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014
Chatfuel Logo
Chatfuel
  • By Chatfuel
  • Located in San Francisco, California, United States
  • Founded in 2015