Chatfuel background blur-sm
Chatfuel Logo
Chatfuel
Automate your Messenger marketing
4.5

( 44 )

Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

Chatfuel Reviews & Product Details

Chatfuel Overview
What is Chatfuel?

Chatfuel is a cloud-based messaging solution that helps small to large businesses improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. With Chatfuel, users can send automated responses to frequently asked questions (FAQs) and redirect ongoing chats to sales representatives for further queries. Chatfuel also allows organizations to configure bot flows by adding skills such as collecting clients' email addresses or exporting information into Google Sheets.

Company Chatfuel
Year founded 2015
Company size 11-50 employees
Headquarters San Francisco, California, United States
Social Media
Chatfuel Categories on Findstack
Crevio Logo
Crevio
Sponsored
5.0

( 1 )

$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Chatfuel
What Chatfuel is best for?
How does Chatfuel compare to LiveChat?
What are the pros and cons of Chatfuel?
Chatfuel Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Chatfuel Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Chatfuel Media
Chatfuel video thumbnail
Chatfuel 0
Chatfuel 1
Chatfuel 2
Chatfuel 3
Chatfuel 4
Chatfuel Screenshots
Chatfuel screenshot 1
Chatfuel screenshot 2
Chatfuel screenshot 3
Chatfuel screenshot 4
Chatfuel screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 11, 2025
Chatfuel Logo
44 Chatfuel Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Jul 16, 2023
 Source
Overall Rating:
5.0
SAHIL Y. avatar
Sahil Y.
Education Counsellor
Share
"Best Chatbot Development Platform"
What do you like best about Chatfuel?

Chatfuel is a straightforward platform that even thode without prior knowledge in chatbot development can use. Its simpe to use , powerful and scalable. Chatfuel has a wide range of features that allow users to complex chatbots.

What do you dislike about Chatfuel?

Chatfuel does not offer as many functions and for business with great audience can be expensive for them. Rest of things I am liking the most apart from these two concern I have not found any kind of problem or disadvantage in Chatfuel.

What problems is Chatfuel solving and how is that benefiting you?

First of all Chatfuel can be used by any size of organisation. This user friendly tool allows for quick and accurate chatbot development, saving lot of time and resources.Best thing which I get the most of the benefit that is its versatility because it supports integration such as whatsapp,Facebook and Instagram so I can connect with my target audience via their prefrrred channel of communication.

Small Business (50 or fewer emp.)
Oct 11, 2022
 Source
Overall Rating:
5.0
BF
Brad F.
Director Of Digital Marketing
Share
"Chatfuel"
What do you like best about Chatfuel?

The functionality and responsiveness of the AI to our constituents.

What do you dislike about Chatfuel?

It can be a bit confusing to setup. We ran into a major issue in setup with our New pages experience.

What problems is Chatfuel solving and how is that benefiting you?

It helps us manage a plethora of incoming communications. It is able to direct people before needing to talk to a rep.

Enterprise (> 1000 emp.)
Sep 06, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best Chatbot For Digital Marketers"
What do you like best about Chatfuel?

You don't need yo write a single line of code to run this chatbot

What do you dislike about Chatfuel?

Only 50 conversations in the free trail.

What problems is Chatfuel solving and how is that benefiting you?

It solved one of the biggest problem for my customer in order to find products online.

Small Business (50 or fewer emp.)
Sep 28, 2021
 Source
Overall Rating:
5.0
William V. avatar
William V.
Développeur Web
Share
"The "Chatfuelers" are the future Youtubers."
What do you like best about Chatfuel?

At the moment, there are the Youtubers, in a while, there will be the "Chatfuelers". Chatfuel instinctively allows you to create a living character (and not just a great sales/ marketing assistant). I see in Messenger the future marketplace for AI as I see in Chatfuel the new Apple of this marketplace: Using Chatfuel is not only to ensure a bright future, it is also a pleasure. Starting to use it is the best thing you can do, right now.

What do you dislike about Chatfuel?

It might be good in the future to join other platforms than Messenger or Instagram. The negotiations with Mark must be exciting.

What problems is Chatfuel solving and how is that benefiting you?

I am in the process of creating an assistant for a Hostel and a tourist guide for travelers. My client is delighted.

Small Business (50 or fewer emp.)
Jul 13, 2021
 Source
Overall Rating:
5.0
mini n. avatar
Mini N.
Software Developer
Share
"easy and fun"
What do you like best about Chatfuel?

Easy, and l love it. I love the flow and the blocks.

What do you dislike about Chatfuel?

I think the cost is expensive for a startup No AI, AI require integration with other software.

What problems is Chatfuel solving and how is that benefiting you?

I can't deal with many clients in messengers, chatfuel solve my problem

Mid Market (51-1000 emp.)
May 20, 2021
 Source
Overall Rating:
5.0
Suresh M. avatar
Suresh M.
Head Of Information Technology
Share
"ChatFuel - The best AI chat bot"
What do you like best about Chatfuel?

The way the whole application is designed and developed. It's so user-friendly even a common man can understand.

What do you dislike about Chatfuel?

There isn't anything specific that I dislike. I would say the price could have been a bit cheaper compared to their competitors.

What problems is Chatfuel solving and how is that benefiting you?

Majorities of my customer's queries are solved using ChatFuel. The Incoming call has reduced drastically.

Small Business (50 or fewer emp.)
May 17, 2021
 Source
Overall Rating:
5.0
BE
Bassel E.
Chief Executive Officer
Share
"Very easy to use and all you need just in one platform when it comes to Chatting bot."
What do you like best about Chatfuel?

Flow builder is awesome andn nothing compared when i connect a flow to a block or vice versa.

What do you dislike about Chatfuel?

I want to create the Whatsapp bot in Chatfuel

What problems is Chatfuel solving and how is that benefiting you?

I am solving one main issue in my business, which is maintaining a clean, constant replies to my customers on spot. Benefits is that customers do realize the good effort for building the bot to help them all the way down.

Small Business (50 or fewer emp.)
May 11, 2021
 Source
Overall Rating:
5.0
RS
Rohit S.
Consultant
Share
"Mind blowing bot builder"
What do you like best about Chatfuel?

The ease of building a chatbot is just mindblowing. I am not a coder but still I dont face any difficulties in adding any feature

What do you dislike about Chatfuel?

If the users were able to make payment within the messenger it would be awesome but I guess thats a Facebook limitation

What problems is Chatfuel solving and how is that benefiting you?

I want to keep a regular engagement with my customers. I have built a flow which keeps sending messages to my users without my intervention

Small Business (50 or fewer emp.)
Apr 30, 2021
 Source
Overall Rating:
5.0
JW
Jason W.
Director Of Religious Education
Share
"Chatfuel is friendly and provides clear instructions"
What do you like best about Chatfuel?

I feel their heart is beneath their product which is always the best. They are very friendly and offer clear tutorials. They offered a discount for non-profits. I love the new flow structure and ease of that visually.

What do you dislike about Chatfuel?

I wish we could export the bot structure if needed. I realize that is probably extremely difficult. Payment options are disappearing soon. I would like them to come back.

What problems is Chatfuel solving and how is that benefiting you?

We are providing emotional support for people 24 hours a day.

Small Business (50 or fewer emp.)
Apr 29, 2021
 Source
Overall Rating:
5.0
MD
Maricar D.
Systems And Database Manager
Share
"Automate your process in 10mins!"
What do you like best about Chatfuel?

Data gathering using chatfuel is the best! The fact that I can create and design the way how will the user will answer the question in messenger and having it real-time available in Google Sheet, this is something every company like ours, will really appreciate!

What do you dislike about Chatfuel?

We can't no longer do scheduling to send reminders anymore via Sequence beyond 24hrs. But it's more on Facebook Policy and not Chatfuel's functionality.

What problems is Chatfuel solving and how is that benefiting you?

We want to find a way that our target audience can easily onboard their self and avail our program through the chatbot. And Chatfuel actually made it possible! And scaling it up is not a problem :)