Chatfuel is a cloud-based messaging solution that helps small to large businesses improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. With Chatfuel, users can send automated responses to frequently asked questions (FAQs) and redirect ongoing chats to sales representatives for further queries. Chatfuel also allows organizations to configure bot flows by adding skills such as collecting clients' email addresses or exporting information into Google Sheets.
Capabilities |
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Segment |
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Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
You don't need yo write a single line of code to run this chatbot
Only 50 conversations in the free trail.
It solved one of the biggest problem for my customer in order to find products online.
you can do everything in the UI, no need to code
no dislikes at the moment, everything works as expected
creating prototype to automate a chatbot. Created prototype in a few days
Its amazing what you can do with chatbots. Pretty much the potential is limitless.
Literally nothing. I have never had a negative experience with this company.
Time, Right responses, Ease of Marketing, customer satisfaction.
This has some unique features, like the ability to call from in app. Plus Zapier intergraion opens up a whole new world
Downside is that you do have to pay PER page you install the chatbot to, where some of their competitors allow you to have unlimited pages. Its still only like 30 a page. Their analytics could use some work.
This solves the need to custom code a chatbot. within minutes i can create from scratch a dynamic custom chat bot.
The fact that it is easy to use and set up within a few minutes. The chatbot automation on Facebook and Instagram. Facebook messenger. Compared to competitors it is reliable.
The features of the software are very nice but it does not have SMS marketing features. By improving on features, especially SMS marketing. User interface and integration.
It is solving conversating with my customers and interactions online. Yes i am benefiting financially. Yes it has made me to be more productive. Yes it has improved my business.
Chatfuel keyword makes it easy to respond correctly to clients' and customers' requests and inquiries. Facebook messenger is the tool I use. Compared to competitors Chatfuel is very ideal to use for chat messenger automation.
As much I Chatfuel has a great keyword automation tool, the only thing it does not have is a multifunctional aspect especially SMS automation, and not having enough features for other social media chatbot abilities compared to Mobilemonkey.
Keywords that make it easy to answers clients' inquiries and requests for services needed. It has increased my productivity. Yes, it increased my business performance.
I like the way they set up the various menus for creating chatbots. They make it easy to organize and quickly build out the chatbot.
There are some limitations to the platform when compared to building a custom bot. Also, all data lives on their platform which means that if a customer wants to leave them, they give up their customer data.
Proof of concepts, demo chatbots, and prototyping - helped proved out interface concepts before investing in development.
Chatfuel is an awesome platform to automate bots and automate reply to the most frequently asked and common questions. We can configure the types of business for which we want to automate the questions and answer. It provides really helpful support for social media marketing and various messenger tools like WhatsApp messenger, the telegraph. It has an AI-based chat support system which learns and predict the most likely answer to the question and help to identify the right market for the business.
The cost should be minimum. Currently, for the pro flow, the pricing is nearly about $15/month. But yes we can easily get a good offer as per our needs and traffic.
Awesome technology and platform, good AI based knowledge base and reactive engine, Integration to various social media channels and messenger tools for automatic bot reply. Also, useful for bot t4esting of various traffics from different channels.
Chatfuel is a straightforward tool to setup and the dashboard display a lot of KPI. It's easy to design the chatbot and configure the flow with the interactive card.
The way that you have to connect your personal Facebook account is not ideal for billing and access management too.
Chatfuel helped us to install very fast a chatbot on our ecommerce platform and found the same users that our facebook page.
Easy to customize flows & catch errors in the AI learning process.
Lack of reporting features that I feel our clients really want to see.
Solves a lot of hands-on ChatBot issues in a way that makes it feel like you're talking to a real person. The flow-setup is great.
It's the easiest and most intuitive chatbot solution out there. The entry points chatfuel has is the best feature. The bot can interact with people coming from many places within IG and Fb.
Pricing scheme can be a little sketchy as it requires you to manually keep an eye on your users and conversations to avoid high charges to your credit card. Billing could be improved.
Chatfuel is automatic my leads funneling and also the bot interacts with users that interact with my Facebook or Instagram page. It has helped me a lot with automation.
This is awesome. Lets me provide high level service to customers without the time commitment. I love being accessible for basic needs without being on the computer and involved.
Nothing so far, but I am still in the early stages of using this platform. I could envision some limitations as I expand my use of the software. We will see.
Time. The commitment to providing this service myself is not feasible.
Chatfuel has allowed us to reallocate our time to more pressing matters. It's so useful to set up several paths of communications with our audience, giving them assistance without needing to take up our limited bandwidth!
Sometimes Chatfuel can be challenging to use if you don't have a developer—I wonder how many features Chatfuel has that we're not utilizing because we just don't know how to use it.
We get a lot of inqueries from people who are looking for support. Chatfuel allows us to respond to people at any time, giving them the option to select what best describes them so we can recommend the best resource.
Chatfuel has an exceptionally straightforward and clean UI with a fabulous care group in Facebook. many caps and, while I get a kick out of the chance to take in, a few subjects take longer than I need to give. One of those, it turns out, is figuring out how to code a Facebook Messenger bot. I required something free and simple to utilize - Chatfuel was inexplicably the primary device I attempted (and loved!).There likewise is an enormous network of chatfuel clients in the web where you can get help and find valuable tips and traps.
Not having a graphical interface to see how your diverse visit areas identify with each different makes it somewhat harder to plan huge and complex flows.Downside is that you do need to pay PER page you introduce the chatbot to, where a portion of their rivals enable you to have boundless pages. Its still just like 30 a page. Their examination could utilize some work
This explains the need to custom code a chatbot. inside minutes I can make sans preparation a dynamic custom visit bot.
Chatfuel is a straightforward platform that even thode without prior knowledge in chatbot development can use. Its simpe to use , powerful and scalable. Chatfuel has a wide range of features that allow users to complex chatbots.
Chatfuel does not offer as many functions and for business with great audience can be expensive for them. Rest of things I am liking the most apart from these two concern I have not found any kind of problem or disadvantage in Chatfuel.
First of all Chatfuel can be used by any size of organisation. This user friendly tool allows for quick and accurate chatbot development, saving lot of time and resources.Best thing which I get the most of the benefit that is its versatility because it supports integration such as whatsapp,Facebook and Instagram so I can connect with my target audience via their prefrrred channel of communication.
The functionality and responsiveness of the AI to our constituents.
It can be a bit confusing to setup. We ran into a major issue in setup with our New pages experience.
It helps us manage a plethora of incoming communications. It is able to direct people before needing to talk to a rep.
At the moment, there are the Youtubers, in a while, there will be the "Chatfuelers". Chatfuel instinctively allows you to create a living character (and not just a great sales/ marketing assistant). I see in Messenger the future marketplace for AI as I see in Chatfuel the new Apple of this marketplace: Using Chatfuel is not only to ensure a bright future, it is also a pleasure. Starting to use it is the best thing you can do, right now.
It might be good in the future to join other platforms than Messenger or Instagram. The negotiations with Mark must be exciting.
I am in the process of creating an assistant for a Hostel and a tourist guide for travelers. My client is delighted.
Easy, and l love it. I love the flow and the blocks.
I think the cost is expensive for a startup No AI, AI require integration with other software.
I can't deal with many clients in messengers, chatfuel solve my problem
The way the whole application is designed and developed. It's so user-friendly even a common man can understand.
There isn't anything specific that I dislike. I would say the price could have been a bit cheaper compared to their competitors.
Majorities of my customer's queries are solved using ChatFuel. The Incoming call has reduced drastically.
Flow builder is awesome andn nothing compared when i connect a flow to a block or vice versa.
I want to create the Whatsapp bot in Chatfuel
I am solving one main issue in my business, which is maintaining a clean, constant replies to my customers on spot. Benefits is that customers do realize the good effort for building the bot to help them all the way down.