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Chatfuel
Automate your Messenger marketing
4.5
(44)
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Chatfuel Reviews & Product Details

Chatfuel Overview
What is Chatfuel?

Chatfuel is a cloud-based messaging solution that helps small to large businesses improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. With Chatfuel, users can send automated responses to frequently asked questions (FAQs) and redirect ongoing chats to sales representatives for further queries. Chatfuel also allows organizations to configure bot flows by adding skills such as collecting clients' email addresses or exporting information into Google Sheets.

Company Chatfuel
Year founded 2015
Company size 11-50 employees
Headquarters San Francisco, California, United States
Social Media
Chatfuel Categories on Findstack
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What Chatfuel is best for?
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What are the pros and cons of Chatfuel?
Chatfuel Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Chatfuel Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Chatfuel Media
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Chatfuel Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 10, 2024
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44 Chatfuel Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Jul 11, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Chatbot solution that's easy to use"
What do you like best about Chatfuel?

It's the easiest and most intuitive chatbot solution out there. The entry points chatfuel has is the best feature. The bot can interact with people coming from many places within IG and Fb.

What do you dislike about Chatfuel?

Pricing scheme can be a little sketchy as it requires you to manually keep an eye on your users and conversations to avoid high charges to your credit card. Billing could be improved.

What problems is Chatfuel solving and how is that benefiting you?

Chatfuel is automatic my leads funneling and also the bot interacts with users that interact with my Facebook or Instagram page. It has helped me a lot with automation.

Mid Market (51-1000 emp.)
Sep 16, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great tool for small business"
What do you like best about Chatfuel?

This is awesome. Lets me provide high level service to customers without the time commitment. I love being accessible for basic needs without being on the computer and involved.

What do you dislike about Chatfuel?

Nothing so far, but I am still in the early stages of using this platform. I could envision some limitations as I expand my use of the software. We will see.

What problems is Chatfuel solving and how is that benefiting you?

Time. The commitment to providing this service myself is not feasible.

Small Business (50 or fewer emp.)
Oct 11, 2022
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Helpful, Easy To Use Tool!"
What do you like best about Chatfuel?

Chatfuel has allowed us to reallocate our time to more pressing matters. It's so useful to set up several paths of communications with our audience, giving them assistance without needing to take up our limited bandwidth!

What do you dislike about Chatfuel?

Sometimes Chatfuel can be challenging to use if you don't have a developer—I wonder how many features Chatfuel has that we're not utilizing because we just don't know how to use it.

What problems is Chatfuel solving and how is that benefiting you?

We get a lot of inqueries from people who are looking for support. Chatfuel allows us to respond to people at any time, giving them the option to select what best describes them so we can recommend the best resource.

Small Business (50 or fewer emp.)
Jul 24, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Assemble your Facebook Messenger Chatbot"
What do you like best about Chatfuel?

Chatfuel has an exceptionally straightforward and clean UI with a fabulous care group in Facebook. many caps and, while I get a kick out of the chance to take in, a few subjects take longer than I need to give. One of those, it turns out, is figuring out how to code a Facebook Messenger bot. I required something free and simple to utilize - Chatfuel was inexplicably the primary device I attempted (and loved!).There likewise is an enormous network of chatfuel clients in the web where you can get help and find valuable tips and traps.

What do you dislike about Chatfuel?

Not having a graphical interface to see how your diverse visit areas identify with each different makes it somewhat harder to plan huge and complex flows.Downside is that you do need to pay PER page you introduce the chatbot to, where a portion of their rivals enable you to have boundless pages. Its still just like 30 a page. Their examination could utilize some work

What problems is Chatfuel solving and how is that benefiting you?

This explains the need to custom code a chatbot. inside minutes I can make sans preparation a dynamic custom visit bot.