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Chatfuel Logo
Chatfuel
Automate your Messenger marketing
4.5
(44)
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Chatfuel Reviews & Product Details

Chatfuel Overview
What is Chatfuel?

Chatfuel is a cloud-based messaging solution that helps small to large businesses improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. With Chatfuel, users can send automated responses to frequently asked questions (FAQs) and redirect ongoing chats to sales representatives for further queries. Chatfuel also allows organizations to configure bot flows by adding skills such as collecting clients' email addresses or exporting information into Google Sheets.

Company Chatfuel
Year founded 2015
Company size 11-50 employees
Headquarters San Francisco, California, United States
Social Media
Chatfuel Categories on Findstack
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Crevio
Sponsored
5.0
(1)
$29.00/month
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Chatfuel Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Chatfuel Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Chatfuel Media
Chatfuel video thumbnail
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Chatfuel Screenshots
Chatfuel screenshot 1
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 01, 2025
Chatfuel Logo
44 Chatfuel Reviews
4.5 out of 5
Enterprise (> 1000 emp.)
Sep 06, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best Chatbot For Digital Marketers"
What do you like best about Chatfuel?

You don't need yo write a single line of code to run this chatbot

What do you dislike about Chatfuel?

Only 50 conversations in the free trail.

What problems is Chatfuel solving and how is that benefiting you?

It solved one of the biggest problem for my customer in order to find products online.

Small Business (50 or fewer emp.)
Jan 21, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great UI to create chatbot automation marketing/business logic"
What do you like best about Chatfuel?

you can do everything in the UI, no need to code

What do you dislike about Chatfuel?

no dislikes at the moment, everything works as expected

What problems is Chatfuel solving and how is that benefiting you?

creating prototype to automate a chatbot. Created prototype in a few days

Small Business (50 or fewer emp.)
Jul 18, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great innovation"
What do you like best about Chatfuel?

Its amazing what you can do with chatbots. Pretty much the potential is limitless.

What do you dislike about Chatfuel?

Literally nothing. I have never had a negative experience with this company.

What problems is Chatfuel solving and how is that benefiting you?

Time, Right responses, Ease of Marketing, customer satisfaction.

Small Business (50 or fewer emp.)
Jan 10, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"This is a fantastic software compared to others ive used. "
What do you like best about Chatfuel?

This has some unique features, like the ability to call from in app. Plus Zapier intergraion opens up a whole new world

What do you dislike about Chatfuel?

Downside is that you do have to pay PER page you install the chatbot to, where some of their competitors allow you to have unlimited pages. Its still only like 30 a page. Their analytics could use some work.

What problems is Chatfuel solving and how is that benefiting you?

This solves the need to custom code a chatbot. within minutes i can create from scratch a dynamic custom chat bot.

Small Business (50 or fewer emp.)
Jun 01, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Chatbot automation perfect for your online business"
What do you like best about Chatfuel?

The fact that it is easy to use and set up within a few minutes. The chatbot automation on Facebook and Instagram. Facebook messenger. Compared to competitors it is reliable.

What do you dislike about Chatfuel?

The features of the software are very nice but it does not have SMS marketing features. By improving on features, especially SMS marketing. User interface and integration.

What problems is Chatfuel solving and how is that benefiting you?

It is solving conversating with my customers and interactions online. Yes i am benefiting financially. Yes it has made me to be more productive. Yes it has improved my business.

Small Business (50 or fewer emp.)
Mar 24, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Automation Suitable for Clients with Facebook Messenger"
What do you like best about Chatfuel?

Chatfuel keyword makes it easy to respond correctly to clients' and customers' requests and inquiries. Facebook messenger is the tool I use. Compared to competitors Chatfuel is very ideal to use for chat messenger automation.

What do you dislike about Chatfuel?

As much I Chatfuel has a great keyword automation tool, the only thing it does not have is a multifunctional aspect especially SMS automation, and not having enough features for other social media chatbot abilities compared to Mobilemonkey.

What problems is Chatfuel solving and how is that benefiting you?

Keywords that make it easy to answers clients' inquiries and requests for services needed. It has increased my productivity. Yes, it increased my business performance.

Small Business (50 or fewer emp.)
Nov 07, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Is great for building a simple Facebook Messenger chatbot."
What do you like best about Chatfuel?

I like the way they set up the various menus for creating chatbots. They make it easy to organize and quickly build out the chatbot.

What do you dislike about Chatfuel?

There are some limitations to the platform when compared to building a custom bot. Also, all data lives on their platform which means that if a customer wants to leave them, they give up their customer data.

What problems is Chatfuel solving and how is that benefiting you?

Proof of concepts, demo chatbots, and prototyping - helped proved out interface concepts before investing in development.

Small Business (50 or fewer emp.)
Sep 16, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Chatfuel Technology for automate chat bots"
What do you like best about Chatfuel?

Chatfuel is an awesome platform to automate bots and automate reply to the most frequently asked and common questions. We can configure the types of business for which we want to automate the questions and answer. It provides really helpful support for social media marketing and various messenger tools like WhatsApp messenger, the telegraph. It has an AI-based chat support system which learns and predict the most likely answer to the question and help to identify the right market for the business.

What do you dislike about Chatfuel?

The cost should be minimum. Currently, for the pro flow, the pricing is nearly about $15/month. But yes we can easily get a good offer as per our needs and traffic.

What problems is Chatfuel solving and how is that benefiting you?

Awesome technology and platform, good AI based knowledge base and reactive engine, Integration to various social media channels and messenger tools for automatic bot reply. Also, useful for bot t4esting of various traffics from different channels.

Small Business (50 or fewer emp.)
Oct 05, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great with Facebook uses"
What do you like best about Chatfuel?

Chatfuel is a straightforward tool to setup and the dashboard display a lot of KPI. It's easy to design the chatbot and configure the flow with the interactive card.

What do you dislike about Chatfuel?

The way that you have to connect your personal Facebook account is not ideal for billing and access management too.

What problems is Chatfuel solving and how is that benefiting you?

Chatfuel helped us to install very fast a chatbot on our ecommerce platform and found the same users that our facebook page.

Small Business (50 or fewer emp.)
Aug 09, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Powerful yet buggy tool."
What do you like best about Chatfuel?

Easy to customize flows & catch errors in the AI learning process.

What do you dislike about Chatfuel?

Lack of reporting features that I feel our clients really want to see.

What problems is Chatfuel solving and how is that benefiting you?

Solves a lot of hands-on ChatBot issues in a way that makes it feel like you're talking to a real person. The flow-setup is great.

Small Business (50 or fewer emp.)
Jul 11, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Chatbot solution that's easy to use"
What do you like best about Chatfuel?

It's the easiest and most intuitive chatbot solution out there. The entry points chatfuel has is the best feature. The bot can interact with people coming from many places within IG and Fb.

What do you dislike about Chatfuel?

Pricing scheme can be a little sketchy as it requires you to manually keep an eye on your users and conversations to avoid high charges to your credit card. Billing could be improved.

What problems is Chatfuel solving and how is that benefiting you?

Chatfuel is automatic my leads funneling and also the bot interacts with users that interact with my Facebook or Instagram page. It has helped me a lot with automation.

Mid Market (51-1000 emp.)
Sep 16, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great tool for small business"
What do you like best about Chatfuel?

This is awesome. Lets me provide high level service to customers without the time commitment. I love being accessible for basic needs without being on the computer and involved.

What do you dislike about Chatfuel?

Nothing so far, but I am still in the early stages of using this platform. I could envision some limitations as I expand my use of the software. We will see.

What problems is Chatfuel solving and how is that benefiting you?

Time. The commitment to providing this service myself is not feasible.

Small Business (50 or fewer emp.)
Oct 11, 2022
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Helpful, Easy To Use Tool!"
What do you like best about Chatfuel?

Chatfuel has allowed us to reallocate our time to more pressing matters. It's so useful to set up several paths of communications with our audience, giving them assistance without needing to take up our limited bandwidth!

What do you dislike about Chatfuel?

Sometimes Chatfuel can be challenging to use if you don't have a developer—I wonder how many features Chatfuel has that we're not utilizing because we just don't know how to use it.

What problems is Chatfuel solving and how is that benefiting you?

We get a lot of inqueries from people who are looking for support. Chatfuel allows us to respond to people at any time, giving them the option to select what best describes them so we can recommend the best resource.

Small Business (50 or fewer emp.)
Jul 24, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Assemble your Facebook Messenger Chatbot"
What do you like best about Chatfuel?

Chatfuel has an exceptionally straightforward and clean UI with a fabulous care group in Facebook. many caps and, while I get a kick out of the chance to take in, a few subjects take longer than I need to give. One of those, it turns out, is figuring out how to code a Facebook Messenger bot. I required something free and simple to utilize - Chatfuel was inexplicably the primary device I attempted (and loved!).There likewise is an enormous network of chatfuel clients in the web where you can get help and find valuable tips and traps.

What do you dislike about Chatfuel?

Not having a graphical interface to see how your diverse visit areas identify with each different makes it somewhat harder to plan huge and complex flows.Downside is that you do need to pay PER page you introduce the chatbot to, where a portion of their rivals enable you to have boundless pages. Its still just like 30 a page. Their examination could utilize some work

What problems is Chatfuel solving and how is that benefiting you?

This explains the need to custom code a chatbot. inside minutes I can make sans preparation a dynamic custom visit bot.

Small Business (50 or fewer emp.)
Jul 16, 2023
 Source
Overall Rating:
5.0
SAHIL Y. avatar
Sahil Y.
Education Counsellor
Share
"Best Chatbot Development Platform"
What do you like best about Chatfuel?

Chatfuel is a straightforward platform that even thode without prior knowledge in chatbot development can use. Its simpe to use , powerful and scalable. Chatfuel has a wide range of features that allow users to complex chatbots.

What do you dislike about Chatfuel?

Chatfuel does not offer as many functions and for business with great audience can be expensive for them. Rest of things I am liking the most apart from these two concern I have not found any kind of problem or disadvantage in Chatfuel.

What problems is Chatfuel solving and how is that benefiting you?

First of all Chatfuel can be used by any size of organisation. This user friendly tool allows for quick and accurate chatbot development, saving lot of time and resources.Best thing which I get the most of the benefit that is its versatility because it supports integration such as whatsapp,Facebook and Instagram so I can connect with my target audience via their prefrrred channel of communication.

Small Business (50 or fewer emp.)
Oct 11, 2022
 Source
Overall Rating:
5.0
BF
Brad F.
Director Of Digital Marketing
Share
"Chatfuel"
What do you like best about Chatfuel?

The functionality and responsiveness of the AI to our constituents.

What do you dislike about Chatfuel?

It can be a bit confusing to setup. We ran into a major issue in setup with our New pages experience.

What problems is Chatfuel solving and how is that benefiting you?

It helps us manage a plethora of incoming communications. It is able to direct people before needing to talk to a rep.

Small Business (50 or fewer emp.)
Sep 28, 2021
 Source
Overall Rating:
5.0
William V. avatar
William V.
Développeur Web
Share
"The "Chatfuelers" are the future Youtubers."
What do you like best about Chatfuel?

At the moment, there are the Youtubers, in a while, there will be the "Chatfuelers". Chatfuel instinctively allows you to create a living character (and not just a great sales/ marketing assistant). I see in Messenger the future marketplace for AI as I see in Chatfuel the new Apple of this marketplace: Using Chatfuel is not only to ensure a bright future, it is also a pleasure. Starting to use it is the best thing you can do, right now.

What do you dislike about Chatfuel?

It might be good in the future to join other platforms than Messenger or Instagram. The negotiations with Mark must be exciting.

What problems is Chatfuel solving and how is that benefiting you?

I am in the process of creating an assistant for a Hostel and a tourist guide for travelers. My client is delighted.

Small Business (50 or fewer emp.)
Jul 13, 2021
 Source
Overall Rating:
5.0
mini n. avatar
Mini N.
Software Developer
Share
"easy and fun"
What do you like best about Chatfuel?

Easy, and l love it. I love the flow and the blocks.

What do you dislike about Chatfuel?

I think the cost is expensive for a startup No AI, AI require integration with other software.

What problems is Chatfuel solving and how is that benefiting you?

I can't deal with many clients in messengers, chatfuel solve my problem

Mid Market (51-1000 emp.)
May 20, 2021
 Source
Overall Rating:
5.0
Suresh M. avatar
Suresh M.
Head Of Information Technology
Share
"ChatFuel - The best AI chat bot"
What do you like best about Chatfuel?

The way the whole application is designed and developed. It's so user-friendly even a common man can understand.

What do you dislike about Chatfuel?

There isn't anything specific that I dislike. I would say the price could have been a bit cheaper compared to their competitors.

What problems is Chatfuel solving and how is that benefiting you?

Majorities of my customer's queries are solved using ChatFuel. The Incoming call has reduced drastically.

Small Business (50 or fewer emp.)
May 17, 2021
 Source
Overall Rating:
5.0
BE
Bassel E.
Chief Executive Officer
Share
"Very easy to use and all you need just in one platform when it comes to Chatting bot."
What do you like best about Chatfuel?

Flow builder is awesome andn nothing compared when i connect a flow to a block or vice versa.

What do you dislike about Chatfuel?

I want to create the Whatsapp bot in Chatfuel

What problems is Chatfuel solving and how is that benefiting you?

I am solving one main issue in my business, which is maintaining a clean, constant replies to my customers on spot. Benefits is that customers do realize the good effort for building the bot to help them all the way down.