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Chatfuel
Automate your Messenger marketing
4.5

( 44 )

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Chatfuel Reviews & Product Details

Chatfuel Overview
What is Chatfuel?

Chatfuel is a cloud-based messaging solution that helps small to large businesses improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. With Chatfuel, users can send automated responses to frequently asked questions (FAQs) and redirect ongoing chats to sales representatives for further queries. Chatfuel also allows organizations to configure bot flows by adding skills such as collecting clients' email addresses or exporting information into Google Sheets.

Company Chatfuel
Year founded 2015
Company size 11-50 employees
Headquarters San Francisco, California, United States
Social Media
Chatfuel Categories on Findstack
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Crevio
Sponsored
5.0

( 1 )

$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Chatfuel
What Chatfuel is best for?
How does Chatfuel compare to Zoho SalesIQ?
What are the pros and cons of Chatfuel?
Chatfuel Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Chatfuel Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Chatfuel Media
Chatfuel video thumbnail
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Chatfuel Screenshots
Chatfuel screenshot 1
Chatfuel screenshot 2
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Chatfuel screenshot 4
Chatfuel screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 06, 2025
Chatfuel Logo
44 Chatfuel Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Apr 28, 2021
 Source
Overall Rating:
5.0
James R. avatar
James R.
Principal Osteopath
Share
"Chatfuel is a brilliant chatbot creation tool!"
What do you like best about Chatfuel?

It's simple to use, flow-orientated processing is easy to set up and guide the user through your funnel. Integration with Facebook is a doddle, and it increases the interaction available to our webpage users massively engaging them and making a booking more likley.

What do you dislike about Chatfuel?

Nothing really, it's all very good. Perhaps a specific template for my business would be great, but I'm in a niche healthcare market so could be difficult. There are limitations to the topics that are possible I think it's 4 maximum chatbot options and it would be nice to occasionally have more options.

What problems is Chatfuel solving and how is that benefiting you?

Previously we had lots of web page visitors but some would hesitate and disappear without finding the answers they wanted. With chatfuel they're directly talking to my receptionists who can help them immediately. It's also given us direction on what we need to write and what questions the public are wanting to ask us.

Small Business (50 or fewer emp.)
Apr 23, 2020
 Source
Overall Rating:
5.0
Jorge G. avatar
Jorge G.
Lider Servicio A Cliente
Share
"My experience with chatfuel"
What do you like best about Chatfuel?

Its platform is very easy to use, it is not necessary to have a lot of experience to start working. When I took the task of configuring the bot for our operation, I had no previous experience in chatfuel, with its help portal I was able to solve some of my doubts. The integration options and the block type options are many and you have many possibilities to create the ideal workflow. They are constantly updating the portal so that it gives us more options for use.

What do you dislike about Chatfuel?

If at any time you mistakenly delete a block from your flow or delete a process within a block, you have no option to restore to a previous state and that implies that you have to be backing up your process before you make a change , but as everything can be overlooked do the backup at some point. When you make a change in the flow, it happens in real time where you have it implemented and you cannot be testing without affecting production, you should put a button to upload the changes to production to test it first.

What problems is Chatfuel solving and how is that benefiting you?

Estamos resolviendo el problema de capital humano y tiempo de servicio, actualmente nos duda más rentable tener el servicio de bot 24/7 a tener 3 agentes diarios para cubrir el mismo horario, en tiempos de respuesta se han mejorado y los usuarios no dependen de un agente de servicio para cubrir sus necesidades. Dentro de los beneficios que hemos tenido, son el CAC y la incorporación de nuestros productos ha disminuido en un 50% y aún tenemos la capacidad de bajar más ese CAC.

Small Business (50 or fewer emp.)
Jan 21, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great UI to create chatbot automation marketing/business logic"
What do you like best about Chatfuel?

you can do everything in the UI, no need to code

What do you dislike about Chatfuel?

no dislikes at the moment, everything works as expected

What problems is Chatfuel solving and how is that benefiting you?

creating prototype to automate a chatbot. Created prototype in a few days

Mid Market (51-1000 emp.)
Oct 10, 2018
 Source
Overall Rating:
5.0
SB
Sudhir B.
Software Developer
Share
"Build Chatbot with Chatfuel."
What do you like best about Chatfuel?

Chatfuel is best platform for build messenger chatbot.we can easily build messenger chatbot without any programming knowledge.chatfuel provide many third party services for integrate with chatbot.we can build AI based Chatbot with chatfuel.we can set AI rule for build smart chatbot.we can set messege block in sequence for automatic reply to user.

What do you dislike about Chatfuel?

We can build chabot for only messenger platform but not for other mobile and web platform with chatfuel.chatfuel not provide any software development kit for mobile and web platform.

What problems is Chatfuel solving and how is that benefiting you?

Chatfuel is great for our organization to build messenger chatbot.Chatfuel provide daily user analytics data which help our organization to improve our chatbot features.

Small Business (50 or fewer emp.)
Sep 15, 2018
 Source
Overall Rating:
5.0
TM
Tyler M.
Web Developer
Share
"Easy platform to create a bot"
What do you like best about Chatfuel?

I was introduced to chat fuel by a client who wanted me to integrate his current facebook page which i was managing with chatfuel and whilst researching on it i got to understand and like it bit by bit.Its really user friendly and easy to work with even a non tech person can get the hang of it within a few hours.

What do you dislike about Chatfuel?

For the only downside is that its only for facebook,hopefully in the near future we will see some changes and new intergrations

What problems is Chatfuel solving and how is that benefiting you?

Chatfuel helps us to engage with customers even when we wont be available,this really helps in creating leads and boosting sales

Mid Market (51-1000 emp.)
Sep 14, 2018
 Source
Overall Rating:
5.0
VP
Vinod P.
Founder
Share
"Easy to build chatbot with chatfuel"
What do you like best about Chatfuel?

chatbot is very easy to use platform for build facebook page messenger chatbot.we can set all predefined messege block for reply user automatically.not hard to build chabot for messenger with chatfuel.we can attach images, link and third party plugin with predefined messege block for reply user quickly.chatfuel provide feature for set AI rule for chatbot we can set up AI rule for if user say something what bot will reply for that.we can test our chatbot with facebook messenger.chatfuel provide user analytics of chatbot this is very good.

What do you dislike about Chatfuel?

we can only build and launch chatbot for facebook page messenger but we cant launch chatfuel chatbot for any different platform.chatfuel not provide any sdk for building chatbot software for mabile app and web.

What problems is Chatfuel solving and how is that benefiting you?

chatfuel help us to build and launch chatbot for client facebook page very rapidly and in short time.also client is very happy with chatbot that build by chatfuel.we dont have to pay anything for start building chatbot with chatfuel.

Mid Market (51-1000 emp.)
Sep 14, 2018
 Source
Overall Rating:
5.0
HM
Hemdeep M.
Internshala Student Partner
Share
"Campaigning makes easier on facebook"
What do you like best about Chatfuel?

I definitely love the branding welcome messages and it works same as the pro plan. That means you get the full features without a pro plan. But its limited to 1000 people but it is a perfect and best way to know the insights of chatfuel. chatfuel does all the things to lift up the clients.

What do you dislike about Chatfuel?

One dislike for pricing templates. The pricing templates are too high and there are less numbers of templates to use as free.

What problems is Chatfuel solving and how is that benefiting you?

Definitely to hold a client over auto bot is the perfect realization for me.

Mid Market (51-1000 emp.)
Aug 17, 2018
 Source
Overall Rating:
5.0
KP
Kamlesh P.
Embedded Iot Engineer
Share
"Chatfuel is best platform for building chat bot for facebook messenger."
What do you like best about Chatfuel?

Chatfuel is very easy to use platform for building chat bots for facebook page messenger.just login with facebook on chatfuel and select facebook page associated with facebook account and start building chat bot for that facebook page.we can build chat bot without any coding knowledge on chatfuel.just simply add block messege in sequence and add text ,image and many other card into block.chatfuel also provide chatfuel third party plugin integration like IFTTT integration, zapier Integration and many others.We can add AI rules for chat bot on chatfuel.chatfuel also provide user analytics service.

What do you dislike about Chatfuel?

Chatfuel chat bots only can integrate with facebook page messenger.chatfuel not provide any sdk or service for build chat bots for android app or website.

What problems is Chatfuel solving and how is that benefiting you?

chatfuel help us to build chatbots for facebook page.when user visit facebook page if any user have query they can ask to chatbot and get instant reply from chat bots.

Small Business (50 or fewer emp.)
Jul 18, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great innovation"
What do you like best about Chatfuel?

Its amazing what you can do with chatbots. Pretty much the potential is limitless.

What do you dislike about Chatfuel?

Literally nothing. I have never had a negative experience with this company.

What problems is Chatfuel solving and how is that benefiting you?

Time, Right responses, Ease of Marketing, customer satisfaction.

Small Business (50 or fewer emp.)
Jan 10, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"This is a fantastic software compared to others ive used. "
What do you like best about Chatfuel?

This has some unique features, like the ability to call from in app. Plus Zapier intergraion opens up a whole new world

What do you dislike about Chatfuel?

Downside is that you do have to pay PER page you install the chatbot to, where some of their competitors allow you to have unlimited pages. Its still only like 30 a page. Their analytics could use some work.

What problems is Chatfuel solving and how is that benefiting you?

This solves the need to custom code a chatbot. within minutes i can create from scratch a dynamic custom chat bot.