Chatfuel Reviews & Product Details

Customer support is usually fast. They usually find an answer or report issues to Facebook.

Flows and blocks is a bit confusing. It seems like 2 different platforms sometimes.

getting around iOS privacy issues on Facebook ads

The JSON API plugin is super easy to use and you can connect to any third-party API.

The team doesn't listen for feature suggestions.

E-Commerce

It can be cleverly integrated with many additional services using API which makes it even more powerful for marketing, automation and utilising data. It also has many excellent features, backend settings and a useful analytics section to make sense of the user data.

The user interface makes it difficult to visualise the flow of conversations and sequences. The interface and builder can also feel a bit "clunky" to use. This can take some time to get used to since it's not immediately intuitive. It does get much easier though, after spending time learning how to use it.

Connecting it with an online booking system where user data can be automatically passed over and back again, increasing functionality and conversions. The user attributes make it even more useful to collect data and build conversations and sequences that are tailored to particular actions or responses.

Analytics is where Chatfuel shines. It has a simple dashboard that displays the number of users, retention, activity, and popular messages.

Chatfuel's only drawback is that you can only use it to deploy chatbots on Facebook and this limits your options.

Chatfuel is the ideal choice for businesses that want a basic bot to help clients in finding relevant content. It's ideal for marketers looking to build basic Messenger bots.

What I like best about Chatfuel is how simple it is to create a new Messenger Bot. It has a simple flow chart which you can show your clients which lays out every possible answer, flows and how it will all work.

One thing I dislike would have to be how cluttered the UI can get at times, sometimes their are too many options and can be slimmed down but it's no big deal.

One massive problem we're solving is, time allocated to create a bot. If we were to code a bot for our clients it would take hours, with Chatfuel, we are able to generate flows easily and implement them even easier. It makes the task super simple and everything is in front of you without having to go back and forth with coders.

I like how you can build sequences very quickly.

Some of the pre-built sequences like phone number has strict validation. So any variance from the form its looking for causes an error. You then need to do a user input without validation. The downside to that is no quick responses are allowed on that type of field.

Automation of lead capture for Facebook ads.

Chatfuel has a very simple and clean user interface with a fantastic support group in Facebook.

Not having a graphical interface to understand how your different chat sections relate to each other makes it a little harder to design large and complex flows.

Chatfuel is a great way to add another communication tool or touch point with a segment of your audience that otherwise would not have connected with you.

Chatfuel is free and it's easy to use without the need to have knowledge in coding and works great to create chatbots for the facebook messenger. Thanks to different templates provided by the platform it's easy to start creating chatbots. There also is a huge community of chatfuel users in the web where you can get help and find useful tips and tricks.

Chatfuel is directly linked to facebook and therefore also limited to create chatbots only for the facebook messenger. If you need a chatbot running on other channels and platforms this tool will not meet your needs.

Creating simple chatbots for the facebook messenger without any recurring costs. I also use the tool to simulate possible user experience for voice user interfaces.

It is easy to integrate and you don't need coding, on a basic level.

The conversion between other conversational tools is complicated.

We use to maintain the daily communication with our audience.

I like that you can easily create a chat bot. I never knew the algorythms before so it is very easy to do along with tech support. They quickly created a great bot that linked direct to my website.

I don't dislike anything about the chatbot, I just think that my business line is difficult to benefit from this as it is mostly for regular customers instead of random and new which is what I need.

I use it to create chatbots on facebook. They are able to link customers who have been in accidents. I realize that most people find this type of advertising creepy so they tend to go no where with the leads and I stopped service.

You don't need yo write a single line of code to run this chatbot

Only 50 conversations in the free trail.

It solved one of the biggest problem for my customer in order to find products online.

you can do everything in the UI, no need to code

no dislikes at the moment, everything works as expected

creating prototype to automate a chatbot. Created prototype in a few days

Its amazing what you can do with chatbots. Pretty much the potential is limitless.

Literally nothing. I have never had a negative experience with this company.

Time, Right responses, Ease of Marketing, customer satisfaction.

This has some unique features, like the ability to call from in app. Plus Zapier intergraion opens up a whole new world

Downside is that you do have to pay PER page you install the chatbot to, where some of their competitors allow you to have unlimited pages. Its still only like 30 a page. Their analytics could use some work.

This solves the need to custom code a chatbot. within minutes i can create from scratch a dynamic custom chat bot.

The fact that it is easy to use and set up within a few minutes. The chatbot automation on Facebook and Instagram. Facebook messenger. Compared to competitors it is reliable.

The features of the software are very nice but it does not have SMS marketing features. By improving on features, especially SMS marketing. User interface and integration.

It is solving conversating with my customers and interactions online. Yes i am benefiting financially. Yes it has made me to be more productive. Yes it has improved my business.

Chatfuel keyword makes it easy to respond correctly to clients' and customers' requests and inquiries. Facebook messenger is the tool I use. Compared to competitors Chatfuel is very ideal to use for chat messenger automation.

As much I Chatfuel has a great keyword automation tool, the only thing it does not have is a multifunctional aspect especially SMS automation, and not having enough features for other social media chatbot abilities compared to Mobilemonkey.

Keywords that make it easy to answers clients' inquiries and requests for services needed. It has increased my productivity. Yes, it increased my business performance.

I like the way they set up the various menus for creating chatbots. They make it easy to organize and quickly build out the chatbot.

There are some limitations to the platform when compared to building a custom bot. Also, all data lives on their platform which means that if a customer wants to leave them, they give up their customer data.

Proof of concepts, demo chatbots, and prototyping - helped proved out interface concepts before investing in development.

Chatfuel is an awesome platform to automate bots and automate reply to the most frequently asked and common questions. We can configure the types of business for which we want to automate the questions and answer. It provides really helpful support for social media marketing and various messenger tools like WhatsApp messenger, the telegraph. It has an AI-based chat support system which learns and predict the most likely answer to the question and help to identify the right market for the business.

The cost should be minimum. Currently, for the pro flow, the pricing is nearly about $15/month. But yes we can easily get a good offer as per our needs and traffic.

Awesome technology and platform, good AI based knowledge base and reactive engine, Integration to various social media channels and messenger tools for automatic bot reply. Also, useful for bot t4esting of various traffics from different channels.

Chatfuel is a straightforward tool to setup and the dashboard display a lot of KPI. It's easy to design the chatbot and configure the flow with the interactive card.

The way that you have to connect your personal Facebook account is not ideal for billing and access management too.

Chatfuel helped us to install very fast a chatbot on our ecommerce platform and found the same users that our facebook page.

Easy to customize flows & catch errors in the AI learning process.

Lack of reporting features that I feel our clients really want to see.

Solves a lot of hands-on ChatBot issues in a way that makes it feel like you're talking to a real person. The flow-setup is great.