Help.com vs Olark

Take a look at how Help.com and Olark stack up against each other across pricing, features, and support using feedback from real users like yourself. Help.com scores 4.4 out of 5 from 5 reviews, while Olark has been rated 4.3 out of 5 from 223 reviews.
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Help.com Logo

Help.com

4.4
(5)
Olark Logo

Olark

4.3
(223)
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At a Glance
Help.com Logo
Help.com
Pricing not provided by vendor
Olark Logo
Olark
Starting at:
$29.00/month
Overview
Help.com Logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 3 images
Help.com Screenshots
Help.com screenshot 1
Help.com screenshot 2
Help.com Homepage
Help.com Homepage
Olark Logo
Olark
Olark is WCAG 2.0 AA compliant, accessible, and GDPR-ready platform touted as the best way to help boost business sales, solve issues and understand your customers. It gives customers the answers they need immediately and helps deliver powerful insights about what they want to build lasting custo... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Olark
View 5 images
Olark Screenshots
Olark screenshot 1
Olark screenshot 2
Olark screenshot 3
Olark screenshot 4
Olark screenshot 5
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Pricing
Help.com Logo
Help.com
No pricing information available
Olark Logo
Olark
Free trial available
Free plan available
Billing type Recurring Subscription
Full-featured live chat
$29.00
/ month
See all pricing
Reviewer's Segments
Help.com Logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Olark Logo
Olark
Small Business
50.67%
Mid Market
43.95%
Enterprise
5.38%
Deployment
Help.com Logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Olark Logo
Olark
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help.com Logo
Help.com
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Olark Logo
Olark
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help.com Logo
Help.com
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Olark Logo
Olark
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help.com Logo
Help.com
Total integrations: 8
  • Desk.com
  • Domain.com
  • Front
  • Google Analytics 360 Formerly Google Analytics Premium
  • Groove
  • Highrise
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intercom
  • Intuit Mailchimp
  • Kissmetrics
  • Microsoft Teams
  • Nimble
  • Pagecloud
  • Pinecone
  • Pipedrive
  • Shopify
  • Sitecore Experience Manager
  • SnapEngage
  • Stripe
  • Thinkific Plus
  • Trello
  • Twilio
  • Zapier
Olark Logo
Olark
Total integrations: 19
  • Desk.com
  • Domain.com
  • Front
  • Google Analytics 360 Formerly Google Analytics Premium
  • Groove
  • Highrise
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intercom
  • Intuit Mailchimp
  • Kissmetrics
  • Microsoft Teams
  • Nimble
  • Pagecloud
  • Pinecone
  • Pipedrive
  • Shopify
  • Sitecore Experience Manager
  • SnapEngage
  • Stripe
  • Thinkific Plus
  • Trello
  • Twilio
  • Zapier
Top Alternatives
Help.com Logo
Help.com
See all alternatives
Olark Logo
Olark
See all alternatives
Categories

Common categories include: Live Chat Software.

Company Details
Help.com Logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014
Olark Logo
Olark
  • By Olark
  • Located in Ann Arbor, Michigan, United States
  • Founded in 2009