Help.com vs Smartsupp

Take a look at how Help.com and Smartsupp stack up against each other across pricing, features, and support using feedback from real users like yourself. Help.com scores 4.4 out of 5 from 5 reviews, while Smartsupp has been rated 4.7 out of 5 from 361 reviews.
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Help.com Logo

Help.com

4.4
(5)
Smartsupp Logo

Smartsupp

4.7
(361)
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At a Glance
Help.com Logo
Help.com
Pricing not provided by vendor
Smartsupp Logo
Smartsupp
Starting at:
$25.50/month
Overview
Help.com Logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 3 images
Help.com Screenshots
Help.com screenshot 1
Help.com screenshot 2
Help.com Homepage
Help.com Homepage
Smartsupp Logo
Smartsupp
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recording... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Smartsupp
View 5 images
Smartsupp Screenshots
Smartsupp screenshot 1
Smartsupp screenshot 2
Smartsupp screenshot 3
Smartsupp screenshot 4
Smartsupp screenshot 5
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Pricing
Help.com Logo
Help.com
No pricing information available
Smartsupp Logo
Smartsupp
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Standard
$25.50
/ month
Pro
$60.00
/ month
Ultimate
Contact Us
See all pricing
Reviewer's Segments
Help.com Logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Smartsupp Logo
Smartsupp
Small Business
96.95%
Mid Market
2.77%
Enterprise
0.28%
Deployment
Help.com Logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Smartsupp Logo
Smartsupp
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help.com Logo
Help.com
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Smartsupp Logo
Smartsupp
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help.com Logo
Help.com
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Smartsupp Logo
Smartsupp
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help.com Logo
Help.com
Total integrations: 8
  • Drupal
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Tag Manager
  • HubSpot
  • Intercom
  • Jimdo
  • Joomla
  • Lightspeed Retail
  • Microsoft Teams
  • Pipedrive
  • PrestaShop
  • Shopify
  • Slack
  • Squarespace
  • Stripe
  • Trello
  • Twilio
  • Webnode
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
Smartsupp Logo
Smartsupp
Total integrations: 16
  • Drupal
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Tag Manager
  • HubSpot
  • Intercom
  • Jimdo
  • Joomla
  • Lightspeed Retail
  • Microsoft Teams
  • Pipedrive
  • PrestaShop
  • Shopify
  • Slack
  • Squarespace
  • Stripe
  • Trello
  • Twilio
  • Webnode
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
Top Alternatives
Help.com Logo
Help.com
See all alternatives
Smartsupp Logo
Smartsupp
See all alternatives
Categories

No common categories found.

Company Details
Help.com Logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014
Smartsupp Logo
Smartsupp
  • By Smartsupp.com, s.r.o.
  • Located in Brno, Czech Republic
  • Founded in 2013