Help.com vs Drift

Take a look at how Help.com and Drift stack up against each other across pricing, features, and support using feedback from real users like yourself. Help.com scores 4.4 out of 5 from 5 reviews, while Drift has been rated 4.4 out of 5 from 1081 reviews.
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Help.com Logo

Help.com

4.4
(5)
Drift Logo

Drift

4.4
(1,081)
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At a Glance
Help.com Logo
Help.com
Pricing not provided by vendor
Drift Logo
Drift
Starting at:
$2500.00/month
Overview
Help.com Logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 3 images
Help.com Screenshots
Help.com screenshot 1
Help.com screenshot 2
Help.com Homepage
Help.com Homepage
Drift Logo
Drift
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Drift
View 5 images
Drift Screenshots
Drift screenshot 1
Drift screenshot 2
Drift screenshot 3
Drift screenshot 4
Drift screenshot 5
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Pricing
Help.com Logo
Help.com
No pricing information available
Drift Logo
Drift
Free trial available
Free plan available
Billing type Recurring Subscription
Premium
$2500.00
/ month
Advanced
Contact Us
Enterprise
Contact Us
See all pricing
Reviewer's Segments
Help.com Logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Drift Logo
Drift
Small Business
29.88%
Mid Market
50.97%
Enterprise
19.15%
Deployment
Help.com Logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Drift Logo
Drift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help.com Logo
Help.com
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Drift Logo
Drift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help.com Logo
Help.com
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Drift Logo
Drift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help.com Logo
Help.com
Total integrations: 8
  • BrightTALK
  • Clearbit
  • Close
  • Contento
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Hostinger Website Builder
  • HubSpot
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intercom
  • Intuit Mailchimp
  • Microsoft 365
  • Microsoft Teams
  • ON24
  • Pipedrive
  • Shopify
  • Sitecore Experience Manager
  • Softr
  • Stripe
  • Trello
  • Twilio
  • WP Engine
  • Zapier
  • ZoomInfo Chat
Drift Logo
Drift
Total integrations: 18
  • BrightTALK
  • Clearbit
  • Close
  • Contento
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Hostinger Website Builder
  • HubSpot
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intercom
  • Intuit Mailchimp
  • Microsoft 365
  • Microsoft Teams
  • ON24
  • Pipedrive
  • Shopify
  • Sitecore Experience Manager
  • Softr
  • Stripe
  • Trello
  • Twilio
  • WP Engine
  • Zapier
  • ZoomInfo Chat
Top Alternatives
Help.com Logo
Help.com
See all alternatives
Drift Logo
Drift
See all alternatives
Company Details
Help.com Logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014
Drift Logo
Drift
  • By Drift.com, Inc.
  • Located in Boston, MA, USA
  • Founded in 2015