Drift Reviews & Product Details

I really enjoy using it to reach out to my accounts expeditiously, but it also helps me prioritize which accounts to reach out to based on their engagement in Drift.

Sometimes the user interface feels disjointed when toggling through the different screens. This is pretty basic and doesn't hinder the ability to efficiently use the platform, but it can be annoying.

Timely reach outs, better engagement data, and a seamless way for my accounts to set their own meetings on their own time.

What I like about Drift is that you are able to create a Playbook, and customize the interaction and questions that your bot will have with a visitor to the site. I also love the fact that you can connect/integrate Drift with your Calendar and visitors can either talk to an urgent if they wish to or book meetings directly through Drift and your Calendar Integration.

There is nothing I dislike about Drift so far. It does what we need and is serving its purpose without any challenges as yet.

We use Drift for prospective clients that visit our website for our services. As a Sales Consulting/SDR/BDR services company, people visit our website, and in most cases, they want to know what we do, the processes and tools we use, and need more information through booking a meeting or through having a conversation with an urgent or the bot. We use Drift for this engagement with site visitors or prospective clients that might want to know more about the services we provide.

Visitors to our website often look for a quick answer to a question, and while we have the answers tucked away among the pages, there is nothing like being able to talk to someone right away. Drift allows visitors to reach out to a representative and have a quick and welcoming chat. The online process also seems to encourage folk who would not fill out a form to interact with our team and access information.

We don't really have a downside view of Drift. The application does not have a call back feature for interactions where the customer has left the chat, but this feature would probably not be feasible, or acceptable to site visitors!

Drift is allowing our representative to have conversations and make connections with users who may not like filling out forms. Starting a conversation style interaction really does encourage users to interact with us when they might not otherwise.

It enables me to schedule client appointments and create pre-established templates for inquiries.

There are no specific issues at the moment.

It lessens the quantity of support requests received and assists me in organizing my appointments with clients.

Tells me who out of my accounts are on the website engaging - very easy to send over a meeting invite and get some qualification done whilst they are on the website.

Sometimes the platform will bring in the wrong BDR assigned to the account, which can cause some friction. There are a lot of positives to Drift than negatives.

Drift sifts through genuine sales enquiries and buyer / seller support questions, saving me a lot of time and making my day to day more efficient to concentrate on other tasks and improving performance

It gives easy visibility into accounts when they interact with your marketing experts

Need easier access at surface level to see if they have booked a meeting yet

It allows the efforts of the marketing team to easily translate into the sales funnel

What I like most about Drift is the ease of connecting with prospective clients.

The only downside of Drift is that customers sometimes come through the drift line, which is unavoidable.

Drift allows prospective clients to connect directly to our sales teams to get the information they are looking for quickly and efficiently.

I like the automation and ability to add internal notes and colleagues to conversations.

Issues with customising timezone automated active times for large organisations across multiple timezones.

It's giving us the ability to engage with website visitors live.

Drift provides an easy User Experience; it is a great way to talk to leads in real-time, my favourite part is when they provide their phone number so quickly, and I give them a call straight away to bring more sales!

Nothing so far, I do think the app is excellent, I also got it installed on my iPhone in case I'm out of the office, Drift is a great way to attract leads and provide info in real time

When someone comes to the web, they see this pop-up message and feel very confident to share information; they provide their contacts details very quickly and the Sales Development Team can reach out straight away.

The ability to have your leads right where you need them. All you need is to leverage that process and it's money

I wish it was up to date with the prospect's current company. That can sometimes throw me off,

Having an extra funnel to get more meetings. The prospects are usually hotter and it's easier to know there interest based on where they are,

Quick and easy experience for clients, prospects and myself. The bot gathers the info I need to start a specific conversation to support my contact.

I would like to be able to create custom responses that only I can see - not my whole team.

When clients have a question, the chat bot is easy to find to connect with support.

Drift is a powerful tool that is backed by a team that is constantly improving and takes product feedback seriously. This helps our team feel comfortable investing in the tool, knowing that Drift continues to monitor competition, the market, and trends to remain competitive.

There are some delays on page oad times for the landing page playbooks, and I'd like to see that improve over time to enable us to use that feature more often.

Drift is allowing our site visitors to get in direct contact with our sales team while they are onsite. This helps us improve our number of meetings booked and helps qualify web traffic on our site.

Multiple platforms. The Application allows me to respond to leads atbrhe drop of a dime. The integration in gmail is seamless as well, just an overall great app.🔥🔥🔥🔥

It did take a minute for me to understand the ins and outs and settings. It is nit good for a novice user or someone new to technology. You can really lean into the CS team for suport though.

Its allowing me to respond to customers and leads in real time. It has increased my conversion rate out the box. And its gives me a real look into what piques customers interests

I really enjoy the daily drift activity emails. These emails provide insights on account activities and specifics around what content these accounts are engaing with.

I would like to have more options on how to filter what accounts I recieve updates on.

Drift provides me a deep dive into what my accounts are viewing, with that content I am able to prioritize where to focus my attention. It also provides me insight into new accounts that are under my name but I have not had much enagement with, drift basiacally is providing me with an "fyi" that I otherwise would not be aware of.

I have loved Drift as it has made it simple to connect to prospects who want to know more about our product. Booking meetings has become significantly easier with the help of Drift.

I dislike that the Drift notifications are random as it makes it difficult to focus on tasks otherwise. I also dislike how quickly I need to respond before the conversation becomes inactive.

Drift is making it easier for prospects to get in contact with Sales and Support, which makes booking meetings easier for myself as well as getting prospects to the right person.

What I like best about drift is that you need a company's email domain to enter that chatbot.

There is nothing I dislike about Drift. It's literally a perfect tool.

It's solving the wait time for prospects that come onto our chatbot. It's benefiting the sales team because we're able to meet qualified meetings through it.

Outside of the chatbot capabilities, ease of use and analytics - I love the "Prospector" tool and Fastlane. See highly engaged accounts and increase speed to lead.

I love the Drift video component of the platform - (on us not Drift). We're having challenges with adoption and consistent usage among my Inside Sales team in prospecting efforts.

Visibility to top target accounts, speed to lead, more booked meetings, increased pipeline and revenue, as we can meet the prospect where they are in their journey.

It's easy to use, and in real time. I like that is sends a review email.

I don't really have an answer for this. I guess be notified immediately if our accounts are on instead of checking periodically or after.

Allows us to chat with prospects we have been trying to chat with when they get on our website

You can see exactly when and where people are visiting your site. I like the UI. It's easy to use.

It is sometimes difficult to see the alerts for people chatting live on the site.

Being able to know the best customers to reach out to and their location.

Simple to implement and flexible for a number of use cases. You can start slow and then scale up as you build out new motions in your playbook. Your SDR team will love it.

It creates value that scales over time. As such, it's not cheap. You have to decide if the investment is something you can prove with an ROI model.

Connecting in marketing prospects with our front-line sales team and creating a more fluid, scalable and efficient top-of-funnel process that creates pipeline more quickly than traditional web forms.