Drift Reviews & Product Details

How our drift reps are in constant communication with us.

There they aren't more automated features that can be used.

A roadmap of having a chatbot sitewide. We have seen an increase of credible leads which has lead to more opportunities.

Drift has been a game changer for us. I've used a fair share of digital tools and can say Drift ranks high on my list when it comes to UI, reliability, and functionality. It's a lot easier to pick up as someone new to the tool but what set Drift apart from the other solutions out there was their sales and customer success team. They're helpful, strategic, and knowledgable and helped us get major ROI on our investment.

Our sales reps do experience a variety of issues with the chat bot when it comes to routing, meetings being booked, etc.

Reducing friction along the customer buying journey and insight into lead creation, opportunities created, and influenced.

Drift's bread and butter is its chat, and it's great, but they also have other useful features like Conversational Landing Pages. My favorite thing about Drift is the A/B testing functionality. It makes it easy for us to optimize our messaging. They also have great account support (shoutout Nick and Andy)!

Drift reporting is excellent, but I wish there was a way to choose specific metrics from the multitude of reports they offer and create a custom export list.

- Drift helps us quickly engage with hand raisers and get those high-intent visitors to sales quickly. - Drift helps us deliver downloadable assets to prospects while also allowing them to continue to engage with our team. - Drift helps us build our prospect list by making it very easy for visitors to subscribe to our content.

The team supporting the onboarding process is fantastic, they made it incredibly easy during implementation and encouraged adoption of the platform across our team.

Not much really, we get 4 hours of playbook support per month which, in the beginning, isn't too much but we're still seeing great results.

Drift is engaging with the visitors on our website who are would have otherwise not known where to go for information as well as encouraging them to book a meeting.

I'm still quite new to Drift, but I have found the platform is quite simple to use once you understand basics. It has been very helpful in my ABM campaigns towards targeted accounts, especially when wanting to make the user epxierience as personalised as possible. It's also great monitoring those target accounts and how engaged they are with your site, based on their site visits and drift bot interactions. Also, my experience with Drift is very positive due to the customer success manager.

There isn't much I dislike about Drift! Even though I said that the platform is quite simple once you understand the basics, I sometimes miss the odd requirement - if I can't get in contact with my customer success manager, I go to Drift Support, which sometimes can take a little longer than I'd like to fix my issue - especially if I have a deadline. However, support are always very kind and understanding when I let them know I'm on a tight deadline and are always happy to help me.

As our company has a large amount of visitors on our site, both new and current customers, it's very helpful to have the Drift Bots on each site page, working out what the customer needs. For example, if the customer needs to talk to the sales team or need support, it can transfer them straight to the team. It saves both us and the customer time.

Giving customers the ability to proactively add meetings to my calendar. As someone who supports the Public Sector, meetings are difficult to coordinate and this reduces the time spent on playing phone/email tag.

For whatever reason, the Public Sector customers/accounts that I support always get routed to my Commerical counterparts. I'm not sure if this is something to do with Drift itself or with how it is configured internally at Red hat. Nobody at Red Hat is able to provide an explanation. The customers/meetings eventually get routed to me, but delays in properly routing the meeting sometimes lead to no-shows or customer frustration.

One of the main performance metrics I'm measured by is meeting setting for my Account Teams. Drift benefits me greatly by allowing customers to proactively add meetings to my calendar. It also gives me better insights into what messaging is resonating with customers by reporting their views/clicks/engagment.

In addition to being able to have a live discussion with prospects, I frequently check the Live View and Account Activity pages to discover who from which accounts are engaged with content.

If no one on my team is available, I don't like that Drift inserts my calendar for the visitor to book a meeting. The scheduling assistant should send the availability of the Sales Rep who covers the territory that the visitor is from - not any random Sales Rep.

Drift allows our team the ability to quickly speak with prospects that are showing interest and engagement. Instead of sending emails and making several calls, Drift lets us have live discussions.

The ability to make a brief video so potential clients know they are speaking to an actual person rather than just another bot.

I dont particularly dislike anything it is really how your admin sets up your drift that determines your user experience

Drift is making it it easier and quicker to speak to potential customers and clients. It is solving the gap between when a customer is interested in a product and when they speak to an expert.

Great customer service and technical team

Nothing I can think of. Everything is working well.

Increased productivity, Increased engagement on our site, increase pipeline revenue and closed won revenue.

Drift has been such a great tool for us. It is easy to use and implement. We have been able to test to see what resonates best with our audience with their A/B testing capabilities. There are always adding new capabilities that are making it easier and better for the users. The customer support we have from the Drift team is amazing. They have provided so many insights, enablement, best practices, and support.

If you come into an instance that is already using longer and more complex playbooks, it can be overwhelming to learn and understand. But as you use the tool, it does become easier to know what you're looking for and where to look for what you need. And customer support has been great at helping us with playbooks.

It gives the prospect a better experience. They can decide if they are ready to speak to sales, download an asset, or just browsing the site. This has helped ensure that only prospects who are ready to speak with sales are making it to the reps.