Drift Reviews & Product Details

I like the User interface and I also really enjoy Drift Sales training sessions, to help us get better at using the product.

Honestly I don't see any particular problem.

Connecting with leads who visit our website

Convenient and easy to understand. This is the first time that we will be using drift chat.

So far, everything is great, and is in the process of learning it.

The convenience of responding to the customer fast

It is easy to use, customizable for our organization's needs and integrates with all our systems flawlessly. The desktop and mobile apps also make it easy for my team to stay on top of leads coming through.

Very little I dislike about Drift from the user perspective. Admin wise I would like more detailed reporting on when my team is responding, from what regions we are getting traffic, etc.

We are catching folks right as they come to the website and quickly narrow down their search. Before Drift we believe we were losing out on all these leads.

The ability to see live prospects for both inbound and outbound leads.

What's not to like?! This application was designed perfectly.

The ability to reach more customers and provide top-tier support and consulting.

It is very useful for helping me with my work in terms of helping cliants go from place to place in terms of talking with different cliants and also working with them.

I don't like that it is not the most helpful to help me with finding new it cliants to talk to on Drift, I still use it to talk to potiental new customers though.

Well, I use drift to talk to potential customers who are looking at Bottomline Technologies products and I want to help them book a demo with pour product experts.

Customisation and customer-first approach.

Nothing I can think of really ti improve.

Love the team - very friendly, proactive & creative. We have formed a great partnership together. Helping us provide more options for our lead generation customers we bring on - helping us tackle their outbound but also inbound challenges.

Really easy platform to learn and build on Great support team with suggestions for optimization

The SalesForce connection hasn't really worked yet. We would love to have that piece for ROI purposes.

Very easy way for leads to set meetings directly with us. The live chat feature is great for capturing leads while they're ready to talk now.

Excellent tool for connecting prospects and customers with sales. There are so many ways to customize the lead routing and audience targeting to meet business needs. The best feature is the Salesforce integration which shows opportunity influenced by Drift in ways that I only wish other martech could do.

There should be an easier/out-of-the-box way to block all spam and profanity from routing to our team members. Right now, blocking particular words needs set on each conversation node.

The live chat is extremely valuable. The people visiting our website want an instant response to their questions. They do want to wait for a contact us form follow-up. The chat transcripts are automatically attached to the lead record. The prospect is automatically added to the salesforce campaign.

Drift is another lead source for our sales development organization. It automatically routes the correct leads based on criteria to the correct person within our company.

there isnt anything that I dislike about Drift.

Drift is generating top of funnel opportunities for our sales teams globally. we usually get a couple of leads per day from the website chat. Our sales have increased because of Drift.

The thing I like the best is the instant ability to connect and offer assistance to a customer on our website. I enjoy the real-time interaction and the personalization I can bring into the conversation.

The only thing that I don't like about Drift is the issue I am having when the desktop application is open. The mobile app keeps the conversation refreshed very quickly but I have experienced a lag in the desktop app.

It's eliminating one more step for our customers to get in touch with someone from our Inside Sales team. Instead of filling out a form and waiting to be connected over email, they are instantly connected with a member from our team.

We started using Drift months ago, and the difference has been huge. Now is much easier for clients to reach out to us, and for us to follow up and get hot deals.

Well there's nothing specific that I dislike, I guess that when my volume is high the notifications drive me crazy! But that's on me.

It automates processes, I don't always have to be connected cause the chatbox will save me, and it's avoiding me to manage manual inbound leads.

Drift is a powerful conversational marketing tool which enables you to convert more traffic into leads, sales & revenue! I find the ability to integrate Drift with Marketing Automation Programmes (MAPs) and CRMs (such as Salesforce) most useful as leads are automatically created when they meet the qualification criteria.

Everything that I have disliked about Drift has been fed back and added to the development list for future improvements.

Drift is helping us convert more of the traffic into Leads, Sales & Revenue by creating tailored playbooks to target & qualify prospects before routing them through to Sales. Leads are automatically created and tracked to Sales for reporting purposes.

The best thing I like most about Drift is how it integrates with both Slack and my email which makes it easy for me to stay on top of prospect chats

I can't think of anything at the moment.

Accessing prospects problems in real time while they are on our website exploring

Easy to use and build chatbot experiences - helps massively with adoption from our sales team and is very easy to use for prospects.

Nothing in particular, the sync with HubSpot CRM could be better

It helps us engage buyers in real-time, as they are browsing our website. We also use Drift for meetings scheduling for our BDRs and automating our content delivery.

The ease of booking meetings. The insights on your webpage.

I wish it pulled more information from the visitor.

Sorting through chat, eliminating manual processes

Can see alert BDR for Acct visiting the site in real time. Can have 100+ different conversations with website visitors. Can connect with folks in multiple languages & route them to the content & people they're seeking quickly. Usage & analytics reports help us to continuously improve. Integrates with 6sensefor segmentation.

it would be nice to be able to de-activate and re-activate users instead of having to delete and add them

Connecting with persons who do not wish to talk to live humans. Connecting with visitors worldwide when we're all asleep. Automatically creating leads in Salesforce from website visitors.

Drift makes it easy and streamlined to communicate with website viewers with live chat windows to increase customer engagement.

It took a little bit of time to understand how to use their notifactions to make sure no messages where being missed.

It is automating our chat functions through inbound leads that come in through our websites. It filters out the right requests to the right reps.

The auto book feature is really nice. We have a lot of prospects who come in on our out of office hours or over the weekend, so having a feature where they can just book directly to my calendar is perfect.

I wouldn't say there is much I dislike about Drift but I would say a feature they may be missing out on would be to have the ability to route to the lead to the right rep based off territory of the prospect.

It helps us track who has visited our website and what webpages they have gone to. On top of that it also enables the prospects to book directly to our calendar which can be a huge help.

I especially love that I have Drift on my phone! It makes talking with customers so easy and seamless.

There isn't anything I can think of. Everything is great.

Drift makes it easy to engage with customers. I have personally been able to book many meetings that lead to opportunities for our oraganization.

Easy to set up, works with no-code developers as well. The looks are friendly and customizable. Suitable for any company that is looking for a quick solution instead of building its systems.

Quite hard to find the pricing plan. It always says to open a chat to discuss pricing. If they can be transparent about pricing, it will be beneficial. Now it seems like they want us to like the product and get used to it, and when we are comfortable with it, if they ask for a considerable sum, it will be problematic.

Handling customer inquiries when I am not available. Keeps track of the requests. Sends email notifications about visitors. Takes care of the visitors to the site.